Free help using these rights. A A housing counselor approved by the U.S. Department of Housing and Urban Development. They provide free help with mortgage problems and can negotiate with your lender. can deal with your servicer for you — at no cost. Find one near you or call 1-800-569-4287.
Note: These rights come from federal statute (RESPA/Regulation X), not CFPB policy — they remain law regardless of the agency's enforcement posture. State regulators and courts enforce them independently.
You're behind and it feels like the lender holds all the cards. They don't. Federal RESPA rules give you real protections.

What protections do I have?

Four rights apply to every homeowner in the U.S. They come from The federal agency that enforces consumer financial protection laws, handles complaints, and can fine mortgage servicers for illegal practices.Learn more → Regulation X (12 C.F.R. Part 1024). Your lender cannot waive them.

120
Days before foreclosure can start Your servicer cannot file the first notice until you are at least 120 days late.
No foreclosure while you apply for help Submit a complete The process of working with your lender to find an alternative to foreclosure. Includes options like forbearance, loan modification, and short sale.Learn more → application and they must review it first.
One person who knows your case Your servicer must give you a single point of contact — not a different person every call.
Written reasons if they say no Any denial must come in writing with the reason and how to appeal.

What are my federal rights?

These come from The federal law requiring mortgage cost disclosures, prohibiting kickbacks in home sales, and giving borrowers the right to dispute servicer errors in writing.Learn more → and CFPB Regulation X. They apply to most home loans in every state.

When What They Must Provide Rule
36 days late Phone call to discuss options § 1024.39(a)
45 days late Written notice of options + HUD counselor info § 1024.39(b)
45 days late Single point of contact assigned § 1024.40
5 days after receiving application Acknowledgment letter + list of missing documents § 1024.41(b)
30 days after complete application Written decision with reasons for any denial § 1024.41(c)
Before first foreclosure filing Confirmation that 120-day period has passed § 1024.41(f)

What are my options to avoid foreclosure?

"The process of working with your lender to find an alternative to foreclosure. Includes options like forbearance, loan modification, and short sale.Learn more →" means any alternative to foreclosure. Your servicer must evaluate every option you qualify for.

For step-by-step instructions on each option, see How to Stop Foreclosure.

What extra rights does my state give me?

Federal law is the floor. Most states add protections on top.

Do I have extra rights with an FHA, VA, or USDA loan?

Yes. Government-backed loans require servicers to try harder before foreclosing.

How do I actually use these rights?

Rights only work if you invoke them.

What to say when you call your mortgage servicer

“I'm calling to request a loss mitigation application. I'm experiencing a financial hardship and want to explore my options. Can you send me the application packet and confirm the mailing address for completed applications?”

1

Don't go silent

Open the mail. Answer the phone. Your protections activate when you engage — and some expire if you don't respond.

2

Apply for loss mitigation in writing

Get the application. Submit it complete — our Hardship Letter Generator and Financial Worksheet can help you prepare. Incomplete applications don't trigger the dual tracking ban or 30-day review deadline.

3

Document everything

Copies of every letter. Certified mail for important requests. Date, time, and name of every phone call. Use the Document Tracker to stay organized.

4

Get a HUD counselor

They know these rules cold. They can review your application, write letters, and sit in on calls. Free. Find one here.

5

Know when to get a lawyer

If your servicer is dual tracking, refusing to respond, or denying without reasons — you may have legal remedies. A The federal law requiring mortgage cost disclosures, prohibiting kickbacks in home sales, and giving borrowers the right to dispute servicer errors in writing.Learn more → violation can result in damages and attorney's fees. Free legal aid: lawhelp.org.

6

File a complaint

The The federal agency that enforces consumer financial protection laws, handles complaints, and can fine mortgage servicers for illegal practices.Learn more → publishes complaints. Servicers respond fast when complaints go public. File at consumerfinance.gov/complaint. Before filing, look up your servicer's complaint record — Wells Fargo (48,900+ complaints), Bank of America, Ocwen/Onity Group, and Select Portfolio Servicing all have documented enforcement histories. See all 76 servicer profiles.

Frequently Asked Questions

How long before they can start foreclosure?

At least 120 days after your first missed payment. That's federal law (12 C.F.R. § 1024.41(f)). It applies whether foreclosure goes through a court or not.

Can they foreclose while I'm applying for help?

No. If you submit a complete loss mitigation application more than 37 days before a scheduled sale, your servicer must evaluate your options within 30 days and stop foreclosure while your application is pending.

Can I get one person assigned to my case?

Yes. Once you are 45 days behind, your servicer must assign a single point of contact (12 C.F.R. § 1024.40). That person must know your application status, connect you with decision-makers, and provide documents you need.

What if they deny me without explaining why?

They can't. A denial must include the specific reason, the amount to bring your loan current (if applicable), and instructions on how to appeal. "We can't help you" is not a legal answer.

When must my servicer contact me?

At 36 days late, they must try to reach you by phone. By 45 days late, they must send written information about options and HUD counselors. These are legal requirements, not courtesy calls.

What if my servicer made a mistake?

Send a Notice of Error (12 C.F.R. § 1024.35) — for example, if they applied a payment wrong, charged bad fees, or started foreclosure too early. You can also send a Request for Information (12 C.F.R. § 1024.36). Send both in writing by certified mail.

Protect yourself from scams

People in financial distress are prime targets for fraud. Know these rules:

Never pay an upfront fee for help. Advance fees for mortgage or debt assistance are illegal in most states. If anyone asks for money before doing anything, walk away.
HUD-approved counseling is always free. Call 1-800-569-4287 or visit the CFPB counselor finder. If someone charges for what HUD counselors do for free, it's a scam.
Never sign over your deed without an attorney. "Equity stripping" and "sale-leaseback" scams trick homeowners into transferring their title. You could lose your home permanently.
Your servicer must evaluate you for loss mitigation. Under federal rules (Regulation X), servicers cannot start foreclosure until you're 120+ days delinquent, and must review your application before proceeding. If a company claims only they can "save" your home, verify through your actual servicer.

Report fraud: CFPB · FTC · your state attorney general's office.

Ross Kilburn, creator of American Default

Who made this

Ross Kilburn

I built American Default to track household financial distress with public data — and to make sure the people behind the numbers can find real help. Every guide on this site is written in plain English, sourced from federal agencies, and free to use. No ads, no paywalls, no data sold.

Is this happening to you?

Do you feel like your servicer isn't following the rules?

The bigger picture

The American Distress Index tracks mortgage delinquency, FHA delinquency, and foreclosure filings. FHA delinquency is more than 6 times higher than conventional — the households most at risk have the least buffer. Our research shows savings depletion leads debt problems by 9 quarters — when the buffer is gone, knowing your rights becomes critical.

These rights exist because the system is hard to navigate. They only help if you know about them. See current mortgage delinquency data for context on who is most at risk.

Related guides

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If you're struggling with debt or facing foreclosure, free help is available. Find help near you · Browse the Glossary · The U.S. Department of Housing and Urban Development provides HUD-approved housing counselors at no cost. You can also call 1-800-569-4287.