Select Portfolio Servicing hardship complaints: 47.7% of its mortgage record

Complaints about struggling to pay account for 47.7% of Select Portfolio Servicing’s CFPB mortgage record. SPS is a specialty mortgage servicer. Its customer service number is 800-258-8602. Mail payments to Select Portfolio Servicing, Inc., Attn: Remittance Processing, P.O. Box 65450, Salt Lake City, UT 84165-0450.

Photo of Ross Kilburn
By Ross Kilburn · October 2026 edition
Sources and method

Next edition expected January 2027

Data from

How to reach SPS and where to mail a written request

These are the phone numbers and addresses SPS lists on its own website. American Default is an independent research site; we are not SPS or a government agency.

Assistance programs if you are behind

1-888-818-6032

SPS labels this its assistance-program line. Its assistance page describes how to send an application.

Listed on spservicing.com · checked Oct 23, 2026

Customer service, payments and tax questions

1-800-258-8602

SPS lists this number for account, payment and tax questions.

Listed on spservicing.com · checked Oct 23, 2026

Notices of error and requests for information

Select Portfolio Servicing, Inc.
P.O. Box 65277
Salt Lake City, UT 84165-0277

SPS names this box for notices of error (letters telling the company it made a mistake) and requests for information.

Listed on spservicing.com · checked Oct 23, 2026

General correspondence and assistance documents
Select Portfolio Servicing, Inc., P.O. Box 65250, Salt Lake City, UT 84165-0250 SPS lists this box for general mail and assistance documents. It is separate from the written-request box. Listed on spservicing.com · checked Oct 23, 2026
Mailed payments
Select Portfolio Servicing, Inc., Attn: Remittance Processing, P.O. Box 65450, Salt Lake City, UT 84165-0450 SPS lists this box for payments by mail. Listed on spservicing.com · checked Oct 23, 2026
General correspondence and loan solutions fax
1-866-867-3019 SPS lists this for general correspondence and loan solutions. Listed on spservicing.com · checked Oct 23, 2026

SPS also lets you upload documents after you sign in at its document-upload page.

What if your mortgage just moved to SPS?

Check the welcome letter: SPS says it identifies when the company began servicing your loan, your loan number and where to send payments. For 60 days after a transfer, federal rules protect an on-time payment sent to the old servicer from being treated as late by the new one (CFPB rule).

SPS says an application for a modification or repayment plan can continue after a transfer. It asks borrowers already working with a prior servicer to call customer service after the transfer date.

SPS itself changed hands: a Sixth Street-led investor group bought the company on April 30, 2025. That company sale is separate from a transfer of your mortgage servicing.

See the complaint record →

Does SPS answer CFPB mortgage complaints on time?

Yes, in nearly all recent records. The CFPB marked 99.94% of 1,765 SPS mortgage complaints timely from January 2025 through October 19, 2026. The median among 40 other companies with at least 200 complaints in that window was 99.93%.

A “late” mark means the company missed the CFPB response deadline.

Of SPS complaints received from January 2025 through October 19, 2026, 98.4% were closed with an explanation. That records a reply, not whether the problem was fixed.

What borrowers complain about →

What do SPS borrowers complain about?

From May 2017 through October 19, 2026, the CFPB received 9,600 mortgage complaints about SPS under its current issue names. 47.7% concerned “Struggling to pay mortgage,” twice the 23.5% median among 73 other companies with at least 200 complaints in the same period.

SPS says it services mortgages for loan owners. The CFPB complaint categories do not report the payment status of loans when SPS took them on, so the hardship comparison does not isolate the company’s service from its incoming loan mix.

“Trouble during payment process” accounts for 41.8%, against 50.6% for that same group. Each complaint is one borrower’s account, not a finding that SPS broke a rule.

Separately, California’s attorney general alleged in June 2026 that SPS mishandled COVID-era forbearance (a temporary pause or reduction of payments) and foreclosure-prevention help. The proposed settlement says SPS admitted no allegations.

The chart compares SPS’s issue categories with the median of those other companies.

Hardship accounts for 47.7% of SPS complaints, twice the typical rate

Share of mortgage complaints by issue, May 1, 2017 to October 19, 2026; median of 73 other companies with at least 200 complaints.

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, mortgage complaints received since May 1, 2017 American Default Research · americandefault.org/servicers/select-portfolio-servicing/

How to ask SPS for help →

SPS loan modification and other help: how to apply

SPS says to sign in and complete its Request for Mortgage Assistance form under Assistance Programs, or call 1-888-818-6032 to discuss options. The company reviews a complete application against the borrower’s circumstances.

SPS names five options. A modification changes loan terms to seek a manageable payment. A payment deferral moves past-due payments to the end of the loan, while a repayment plan spreads catch-up payments over time. A short sale lets an eligible borrower sell for less than owed with SPS accepting the short payoff. A deed in lieu transfers the property to satisfy the debt.

For home-retention review, SPS lists the assistance form, proof of income suited to the income type, and the most recently filed tax return with schedules. Include your account number on documents. SPS lists online upload after sign-in, fax 801-293-3936 or 866-867-3019, and mail to Select Portfolio Servicing, Inc., PO Box 65250, Salt Lake City, UT 84165-0250. This assistance-documents box differs from the written error-notice box above (SPS application instructions).

SPS says that if a foreclosure sale is scheduled within 30 days, assistance documents must go by overnight mail with delivery confirmation to 3217 S. Decker Lake Dr., Salt Lake City, UT 84119. Its page says to call 1-888-818-6032 if you are unsure about a sale date.

Read the official order history →

What does the official enforcement record say?

The official record includes a 2026 Washington consent order in which SPS admitted no wrongdoing, a proposed California settlement, a 2017 New York agreement and a 2007 federal court modification of an earlier Fairbanks order. We found no CFPB enforcement order against SPS in the CFPB actions index searched October 21, 2026.

  1. Jul 31, 2026

    Washington Department of Financial Institutions Consent order resolving a February 2026 statement of charges

    The agreed facts say SPS applied a government payment for one borrower to another account in September 2020. SPS found the error in July 2024, applied the payment to the right account, waived related late fees and furnished updated information to credit reporting agencies by July 18, 2024. The order required $7,070 restitution, a $15,000 fine and a $1,015.14 investigation fee.

    Admitted wrongdoing? SPS admitted no wrongdoing.

    Status: The regulator’s August 3, 2026 summary says all order terms are complete. The order resolves the earlier charges. · Washington consent order C-25-4053-26-CO01

  2. Jun 5, 2026

    California Attorney General Announced settlement; proposed court judgment

    The state alleges that SPS mishandled COVID-era forbearance information and support for foreclosure-prevention applications. The announced agreement calls for $3 million in consumer relief and $1.6 million in civil penalties, subject to court approval.

    Admitted wrongdoing? The proposed judgment says it would not constitute an admission of fact, law or liability by SPS.

    Status: The linked judgment is marked “proposed.” We did not find an entered judgment in the official sources reviewed October 21, 2026, so we cannot verify court approval or describe its terms as effective. · California AG announcement and proposed judgment

  3. Jun 5, 2017

    New York Department of Financial Services Settlement agreement

    The department said SPS used unregistered branches for New York servicing in 2013. SPS agreed to compliance changes and a $20,000 fine. This was a branch registration matter, not a finding about a borrower payment.

    Admitted wrongdoing? The agreement describes a violation and SPS waived a hearing; it does not include an express admission of wrongdoing.

    Status: The agreement says it remains enforceable unless stayed or terminated in writing. We found no termination in the regulator record reviewed. · New York settlement agreement S000014

  4. Sep 7, 2007

    U.S. District Court, FTC and HUD Modified stipulated final judgment

    The court modified the 2003 Fairbanks settlement after an FTC compliance review. SPS was Fairbanks under its new name. The modified order changed fee, statement and audit provisions; some duties had fixed end dates and some injunctions were permanent.

    Admitted wrongdoing? The court order says SPS did not admit the allegations and that the modification is not an admission of wrongdoing or a law violation.

    Status: The court entered the modified order September 7, 2007. · 2007 modified federal judgment

What to do now, and what the federal rules say

Federal response periods have exceptions; a counselor or lawyer can apply them to a particular loan.

  1. 1

    A servicing error has a designated written route

    You can send a notice of error to the SPS box above. Federal rules require an acknowledgment within five business days and an answer within 30 business days.

    Source: Consumer Financial Protection Bureau Regulation X, 12 CFR 1024.35

  2. 2

    A question about who owns the loan has a shorter response period

    You can send a written request for information to the same SPS box. Federal rules require a response within 30 business days, or 10 business days for an owner identity request.

    Source: CFPB Regulation X, 12 CFR 1024.36

  3. 3

    For 60 days after a transfer, the new servicer must credit an on-time payment to the old servicer without a late fee

    For 60 days after a servicing transfer, federal rules protect an on-time payment sent to the old servicer from being treated as late by the new one.

    Source: CFPB Regulation X, 12 CFR 1024.33

  4. 4

    An assistance application has its own process

    You can use SPS’s assistance page to see the application routes. A complete application and any scheduled foreclosure sale determine the federal review period.

    Source: CFPB Regulation X, 12 CFR 1024.41

Questions about Select Portfolio Servicing

What is the SPS phone number for mortgage assistance?

SPS lists 1-888-818-6032 for assistance programs. Its customer-service number is 1-800-258-8602. SPS lists both on its contact page.

Where does SPS accept a written error notice?

SPS lists Select Portfolio Servicing, Inc., PO Box 65277, Salt Lake City, UT 84165-0277. Its contact page names that box for notices of error and information requests.

Does SPS own my mortgage?

SPS says it services the loan for a note holder and does not necessarily own the loan. Its FAQ separates the servicer from the owner.

Does SPS refinance mortgages?

No. SPS describes itself as a mortgage servicer.

How many SPS complaints were late?

The CFPB marked 1 of 1,765 SPS mortgage complaints late from January 2025 through October 19, 2026. A late mark records a missed response deadline, not a proven complaint.

Was Fairbanks Capital the same company as SPS?

Yes. The FTC’s 2007 announcement says Fairbanks and its holding company changed their names to SPS and SPS Holding in 2004.

Protect yourself from scams

The FTC and CFPB describe these warning signs and the rules behind them:

  1. Upfront fees for promised relief are a warning sign. Under FTC mortgage-assistance rules, most companies that sell mortgage help cannot charge until a homeowner accepts a written offer from the mortgage company or lender. A separate FTC rule covers debt-relief companies that sell by phone and ties fees to a completed debt arrangement. It bars a fee until at least one debt has been settled or changed, the customer agrees to the arrangement, and the customer has made a payment under it. The FTC describes a narrow exception for lawyers who give help as part of the practice of law and are licensed in the state where the client or dwelling is. The lawyer follows that state's rules for attorneys, and advance fees are placed in a client trust account before services begin under state trust-account rules.
  2. HUD-approved foreclosure-prevention counseling is free. HUD’s national counselor line is 800-569-4287. The CFPB counselor finder lists agencies and their services. If an organization charges for help described as free HUD counseling, the CFPB finder can verify the agency and its listed services before any payment.
  3. A request to sign over a deed is a warning sign. The CFPB identifies title-transfer schemes among foreclosure-relief scams. Signing over title can mean losing ownership of the home; a lawyer can explain what a proposed document would do.
  4. Foreclosure protections depend on timing and the loan. Regulation X generally bars the first foreclosure notice or filing on a principal-residence loan until the borrower is more than 120 days behind, subject to exceptions. A complete assistance application can delay some foreclosure steps, but that depends on when it arrives; it does not necessarily stop every step. The CFPB warns about promises to “save” a home.

Fraud reports: CFPB · FTC · state attorney general offices.

Free help if you're behind

Housing counselors approved by the U.S. Department of Housing and Urban Development work at nonprofit agencies. The Consumer Financial Protection Bureau describes free foreclosure-avoidance counseling, including help with mortgage-company conversations and available options Source CFPB.

  • HUD-approved housing counselors

    Nationwide800-569-4287hud.gov

    Our help directory lists 1,010 agencies approved for foreclosure counseling, by state.

  • Legal aid

    Every statelsc.gov

    Nonprofit law offices give free civil legal help to people with low incomes. Our help directory lists the 120 offices the Legal Services Corporation funds.

Every figure on this page, with its period and the CFPB filter behind it, in one file. Free to use with credit to American Default Research.

Download the figures (CSV) · JSON

Cite this Select Portfolio Servicing hardship complaints: 47.7% of its mortgage record · American Default Research · americandefault.org/servicers/select-portfolio-servicing/

Sources and method

We gather the data, run the numbers and research each company ourselves. The CFPB publishes complaints without verifying each account. We counted only mortgage complaints assigned to “SELECT PORTFOLIO SERVICING, INC.” in the CFPB data. Counts are not adjusted for the number of loans serviced. Peer medians use the other companies meeting each stated threshold. Issue shares begin May 1, 2017, after the CFPB changed its issue names. Each complaint is one borrower’s account, not an agency finding. Updated: October 2026 · Next review expected: January 2027.

We write with assistance from AI tools. Figures come from the data and sources named on this page.