Statebridge Company phone numbers
Ranked #69 of 75 by complaint volume · 694 complaints · 86.9% timely response
Every number above is copied from Statebridge Company's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How Statebridge Company Compares
For Statebridge Company, "Trouble during payment process" accounts for 31.8% of CFPB mortgage complaints in this profile; volume fell 30% from 2024 to 2025, ranking it #69 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's lower third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: Guild Mortgage and Cardinal Financial.
What Borrowers Complain About
Statebridge Company borrowers' most common complaint category is "Trouble during payment process" at 31.8% of all complaints, followed by "Loan servicing, payments, escrow account" at 24.8%. The three most cited specific problems are: "foreclosure" (2.3%), "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (2.2%), "trying to communicate with the company to fix an issue while managing or servicing your loan" (1.4%).
The third most common category is "Loan modification,collection,foreclosure" at 16.9%, representing 117 complaints.
Other frequently cited problems include "loan sold or transferred to another company" (1.3%) and "applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu" (1%).
Complaint volume varied (2022: 25, 2023: 22, 2024: 30, 2025: 21).
Most complaints involve conventional mortgages (33.9%), followed by Conventional fixed mortgage (20.3%).
Complaints are geographically concentrated: California (114), Florida (85), and New Jersey (52) account for 36% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Statebridge Company from 2012 to present.
Annual Complaints — Statebridge Company
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Statebridge Company
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 221 | 31.8% |
| Loan servicing, payments, escrow account | 172 | 24.8% |
| Loan modification,collection,foreclosure | 117 | 16.9% |
| Struggling to pay mortgage | 114 | 16.4% |
| Closing on a mortgage | 19 | 2.7% |
| Applying for a mortgage or refinancing an existing mortgage | 14 | 2% |
| Other | 11 | 1.6% |
| Incorrect information on your report | 10 | 1.4% |
| Settlement process and costs | 6 | 0.9% |
| Application, originator, mortgage broker | 4 | 0.6% |
How Statebridge Company Responds
Statebridge Company closes 99.1% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 688 | 99.1% |
| In progress | 6 | 0.9% |
Top States by Complaint Volume
View all 42 locations
| State | Complaints |
|---|---|
| CA | 114 |
| FL | 85 |
| NJ | 52 |
| NY | 46 |
| MD | 38 |
| PA | 36 |
| GA | 35 |
| TX | 32 |
| IL | 31 |
| AZ | 24 |
| OH | 16 |
| VA | 14 |
| NC | 14 |
| WI | 13 |
| CT | 13 |
| MI | 12 |
| MA | 12 |
| SC | 9 |
| WA | 8 |
| MO | 6 |
| CO | 5 |
| IN | 5 |
| AL | 5 |
| OR | 5 |
| LA | 4 |
| RI | 4 |
| UT | 4 |
| NV | 4 |
| KS | 4 |
| IA | 4 |
| DE | 4 |
| KY | 4 |
| OK | 4 |
| TN | 4 |
| ID | 2 |
| NH | 2 |
| AR | 2 |
| MN | 1 |
| DC | 1 |
| VT | 1 |
| MS | 1 |
| HI | 1 |
Statebridge Company's complaints concentrate in California (114), Florida (85), and New Jersey (52). These three states account for 36% of all complaints. If you're dealing with Statebridge Company, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and New Jersey.
Enforcement Record
We don't list a CFPB enforcement action against Statebridge Company. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 694 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about Statebridge Company, which responded to 86.9% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Statebridge Company. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search Statebridge Company Complaints
Browse the 500 most recent complaints filed against Statebridge Company. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 31.8% of all complaints. Most complaints originate from California.
Know Your Rights with Statebridge Company
File a CFPB Complaint
If Statebridge Company is mishandling your mortgage, file a complaint with the CFPB. Statebridge Company currently responds to 86.9% of complaints on time, ranking #74 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Statebridge Company's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If Statebridge Company is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Statebridge Company
How many complaints does Statebridge Company have?
Statebridge Company has 694 mortgage-related complaints in the CFPB database since 2012, ranking #69 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 86.9%, which is below the 98.8% average across the 75 largest servicers. Complaint volume fell 30% between 2024 and 2025.
What is the most common complaint about Statebridge Company?
The most common complaint category is "Trouble during payment process" at 31.8% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "foreclosure" (2.3% of complaints). The second most common category is "Loan servicing, payments, escrow account" at 24.8%.
Has Statebridge Company faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against Statebridge Company. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 694 complaints, ranking #69 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against Statebridge Company?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Statebridge Company as the company. Select "Conventional home mortgage" as the sub-product — 33.9% of complaints against Statebridge Company fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Statebridge Company, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Statebridge Company?
The 86.9% timely response rate means Statebridge Company responded to that share of complaints within the CFPB's applicable response window, ranking #74 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 99.1% — means the servicer responded but did not necessarily resolve the borrower's issue.