Residential Credit Solutions
Ranked #64 of 75 by complaint volume · 768 complaints · 78.5% timely response
How Residential Credit Solutions Compares
For Residential Credit Solutions, "Loan modification,collection,foreclosure" accounts for 54.8% of CFPB mortgage complaints in this profile; volume fell 90% from 2017 to 2018, ranking it #64 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's lower third; this profile has no linked CFPB enforcement action. Company context: Defunct, loans transferred to various servicers. This profile retains the historical CFPB mortgage complaint record tracked for this servicer.
Compare the nearest profiles by complaint volume: Arvest Bank and Guaranteed Rate.
What Borrowers Complain About
Residential Credit Solutions borrowers' most common complaint category is "Loan modification,collection,foreclosure" at 54.8% of all complaints, followed by "Loan servicing, payments, escrow account" at 36.6%. The most cited specific problem is "account status incorrect" at 0.1% of complaints.
The third most common category is "Settlement process and costs" at 2.3%, representing 18 complaints.
Complaint volume fell for 3 consecutive years (2015: 238, 2016: 85, 2017: 10, 2018: 1).
Most complaints involve Conventional fixed mortgage (39.6%), followed by Other mortgage (29.8%).
Residential Credit Solutions's consumer dispute rate of 22.1% is well above the 8.3% industry average — more borrowers disagree with how their complaints were resolved.
Complaints are geographically concentrated: California (194), Florida (63), and Maryland (46) account for 39% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Residential Credit Solutions from 2012 to present.
Annual Complaints — Residential Credit Solutions
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Residential Credit Solutions
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 421 | 54.8% |
| Loan servicing, payments, escrow account | 281 | 36.6% |
| Settlement process and costs | 18 | 2.3% |
| Other | 17 | 2.2% |
| Credit decision / Underwriting | 13 | 1.7% |
| Application, originator, mortgage broker | 13 | 1.7% |
| Trouble during payment process | 3 | 0.4% |
| Incorrect information on your report | 1 | 0.1% |
| Struggling to pay mortgage | 1 | 0.1% |
How Residential Credit Solutions Responds
Residential Credit Solutions closes 92.6% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Borrowers disputed 22.1% of Residential Credit Solutions's responses — above the 8.3% industry average, indicating more borrowers felt their complaints were inadequately addressed.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 711 | 92.6% |
| Closed | 53 | 6.9% |
| Closed with non-monetary relief Non-monetary relief | 4 | 0.5% |
Top States by Complaint Volume
View all 45 locations
| State | Complaints |
|---|---|
| CA | 194 |
| FL | 63 |
| MD | 46 |
| GA | 45 |
| NY | 44 |
| TX | 42 |
| NC | 30 |
| VA | 27 |
| IL | 24 |
| NJ | 21 |
| CO | 19 |
| NV | 18 |
| AZ | 18 |
| MA | 16 |
| OH | 15 |
| MI | 14 |
| PA | 14 |
| WA | 14 |
| WI | 9 |
| OR | 8 |
| UT | 7 |
| SC | 7 |
| AL | 7 |
| TN | 6 |
| MO | 6 |
| HI | 5 |
| CT | 5 |
| AR | 4 |
| LA | 4 |
| NM | 4 |
| IN | 3 |
| DC | 3 |
| ME | 2 |
| MN | 2 |
| DE | 2 |
| NH | 2 |
| ID | 2 |
| MS | 1 |
| NE | 1 |
| WV | 1 |
| RI | 1 |
| KY | 1 |
| OK | 1 |
| WY | 1 |
| IA | 1 |
Residential Credit Solutions's complaints concentrate in California (194), Florida (63), and Maryland (46). These three states account for 39% of all complaints. If you're dealing with Residential Credit Solutions, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and Maryland.
Enforcement Record
We don't list a CFPB enforcement action against Residential Credit Solutions. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 768 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about Residential Credit Solutions, which responded to 78.5% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Residential Credit Solutions. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search Residential Credit Solutions Complaints
Browse the 500 most recent complaints filed against Residential Credit Solutions. Filter by issue type, state, date range, or keyword. Try filtering by "Loan modification" — it represents 54.8% of all complaints. Most complaints originate from California.
Know Your Rights with Residential Credit Solutions
File a CFPB Complaint
If Residential Credit Solutions is mishandling your mortgage, file a complaint with the CFPB. Residential Credit Solutions currently responds to 78.5% of complaints on time, ranking #75 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Residential Credit Solutions's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If Residential Credit Solutions is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Residential Credit Solutions
How many complaints does Residential Credit Solutions have?
Residential Credit Solutions has 768 mortgage-related complaints in the CFPB database since 2012, ranking #64 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 78.5%, which is below the 98.8% average across the 75 largest servicers. Their 22.1% consumer dispute rate is above the 8.3% industry average, suggesting more borrowers disagree with Residential Credit Solutions's complaint responses.
What is the most common complaint about Residential Credit Solutions?
The most common complaint category is "Loan modification,collection,foreclosure" at 54.8% of all complaints — loan modification, loss mitigation, and foreclosure disputes. Borrowers report delayed modification decisions, lost paperwork requiring repeated submissions, and dual tracking — where the servicer pursues foreclosure while a modification application is pending. The most frequently cited specific problem is "account status incorrect" (0.1% of complaints). The second most common category is "Loan servicing, payments, escrow account" at 36.6%.
Has Residential Credit Solutions faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against Residential Credit Solutions. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 768 complaints, ranking #64 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against Residential Credit Solutions?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Residential Credit Solutions as the company. Select "Conventional fixed mortgage" as the sub-product — 39.6% of complaints against Residential Credit Solutions fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Residential Credit Solutions, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Residential Credit Solutions?
The 78.5% timely response rate means Residential Credit Solutions responded to that share of complaints within the CFPB's applicable response window, ranking #75 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 92.6% — means the servicer responded but did not necessarily resolve the borrower's issue.