Guaranteed Rate mortgage complaints reached 106, twice the prior year
The CFPB recorded 106 mortgage complaints under Guaranteed Rate’s name in the latest 12 months, twice the prior year. Guaranteed Rate, now branded Rate, originates mortgages and also services some loans. Its customer service number is 866-934-7283. Mail payments to the address on your current statement.
Next edition expected January 2027
Which Rate number applies after closing?
Rate’s customer service page gives the number and weekday hours below.
Rate customer service, including existing-loan questions
1-866-934-7283The company article lists weekday phone hours of 8:30 a.m. to 5:30 p.m. Central. It presents this as a general customer line, not a designated error-letter route.
Listed on rate.com · checked Oct 23, 2026
The current statement or transfer notice names the account servicer and its written-request route.
A mortgage made by Rate can later change servicers
Rate’s post-closing guide says mortgages often change servicers. A transfer notice identifies the receiving company and effective date.
Rate calls the mailed document a Notice of Servicing Transfer.
How to ask Rate about payment difficulty
Rate’s servicing page describes help for hardship after lost work, reduced income or illness. Its customer service article lists the existing-loan number above.
Regulation X explains how a servicer designates an address for written error notices.
The customer-service article prints weekday hours next to the existing-loan number. Rate’s hardship page addresses payment problems after closing.
Rate application complaints are three times the typical rate
The CFPB records 667 complaints under “GUARANTEED RATE INC.” since May 2017. Of those reports, 26.7% concern applying or refinancing, compared with 9.8% at the median of 74 other companies. The closing share is 21.4%; the peer median is 7.2%.
Applications and closings together account for a larger share of Rate complaints than payment-process issues. The payment-process share is 43.9%, below the 50.8% peer median.
The CFPB name “GUARANTEED RATE INC.” covers complaints about the company. The database does not distinguish loans Rate still services from loans transferred after closing. The chart below compares the six most common issue categories with the peer medians.
Applying or refinancing accounts for 26.7% of Rate complaints
CFPB mortgage complaint issue shares, May 1, 2017 to October 20, 2026
This company Median of other companies
Trouble during payment process
Applying for a mortgage or refinancing an existing mortgage
Closing on a mortgage
Struggling to pay mortgage
Incorrect information on your report
Improper use of your report
Entrance to the Consumer Financial Protection Bureau in Washington, D.C. CFPB contact page
Rate had 91 complaints through October, above 56 in all of 2025
The CFPB recorded 91 Rate complaints from January 1 through October 20, 2026, against 41 on the same days of 2025. Equal 12-month windows show 106 versus 56.
Full-year 2025 ended with 56 Rate complaints. The partial 2026 count reached 91 by October 20. Third-quarter reports changed from 10 in 2025 to 34 in 2026.
Rate answered 99.32% of CFPB complaints on time from January 2025 through October 20, 2026. It closed 97.3% with an explanation and 0.7% with monetary relief.
The annual chart includes an incomplete 2026 bar. The two-window chart follows it.
Rate complaints: 91 through October versus 56 in 2025
Annual CFPB mortgage complaints; 2026 is incomplete
Rate drew 106 complaints in the latest year
The CFPB recorded 106 mortgage complaints under “GUARANTEED RATE INC.” from October 21, 2025, through October 20, 2026. The same label had 56 from October 21, 2024, through October 20, 2025.
The CFPB marked 105 of 106 complaints in the newer window answered on time. In the prior window, it marked all 56 answered on time. In 2025, Rate ranked 47 of 76 companies we track by mortgage complaints.
These are equal windows by received date. The chart compares the two periods; the annual chart above shows longer history.
The latest Rate count exceeds the prior year
Mortgage complaints received in equal 12-month windows
Continue to A transfer can change where a Rate complaint belongs →
A transfer can change where a Rate complaint belongs
Rate’s guide says mortgages often change servicers. A transfer notice identifies the company collecting payments and the date it takes over (Rate guide).
If Rate is the company involved, its customer team lists 866-934-7283 for existing-loan questions. The CFPB complaint form asks a named company for a response, while HUD-approved housing counseling is an independent free-help route.
USAGov lists the state consumer protection offices that accept reports of deceptive mortgage practices. The CFPB also lists state bank regulators.
The customer-service article gives Rate’s existing-loan line and its weekday hours on the same page. A CFPB complaint uses the company name in the database, “GUARANTEED RATE INC.”
Rate’s $15.06 million federal settlement and state orders
The federal and state actions concern origination, underwriting and licensing. Their status and money terms are listed by agency and date. The 2020 Justice Department settlement required a payment to the United States. Washington’s separate order called for refunds of certain borrower fees and interest. New York’s earlier order concerned branch and business-name licensing.
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Apr 29, 2020
U.S. Department of Justice False Claims Act and FIRREA settlement
The Justice Department said Guaranteed Rate failed to follow federal FHA and VA underwriting and quality-control rules. The company acknowledged specific failures in the settlement.
Admitted wrongdoing? The Justice Department says Rate acknowledged specific underwriting and reporting failures. HUD says its review-board settlement did not constitute an admission of legal liability or fault.
$15.06 million settlement payment to the United States. The Justice Department said $2.44 million of the government recovery would go to the whistleblower; no borrower restitution was stated.
Status: The Justice Department announced the settlement on April 29, 2020 and described specific company admissions. · Justice Department Guaranteed Rate settlement
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Feb 28, 2020
Washington Department of Financial Institutions Consent order
Washington charged Guaranteed Rate over loans involving unlicensed individuals. The company resolved the charges through a consent order.
Admitted wrongdoing? Guaranteed Rate neither admitted nor denied wrongdoing in the Washington order.
$15,000 fine and $1,900 investigation fee paid to the state. The order separately required refunds of certain fees and interest to affected Washington borrowers; no total refund amount is stated.
Status: Order effective in 2020. The order summary marks the state fine and investigation fee paid. · Washington Guaranteed Rate consent order
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Feb 4, 2015
New York Department of Financial Services Settlement agreement
New York found Guaranteed Rate operated an unauthorized branch and used unapproved business names in mortgage activity.
Admitted wrongdoing? The agreement does not state a no-admission clause. It records the department’s findings and the company’s agreement.
$15,000 penalty to New York; no borrower restitution stated.
Status: The company agreed to a 2015 settlement. The agreement states it remains enforceable unless stayed or terminated in writing. · New York Guaranteed Rate settlement
The federal settlement includes specific company acknowledgments. The Washington order says Rate neither admitted nor denied wrongdoing. Government penalties and borrower refunds are separate amounts.
What a Rate borrower can check
The current servicer named on the latest loan notice handles account-specific questions.
- 1
A transfer notice identifies the current servicer
You can use the transfer notice to identify the company handling payments and its effective date, as Rate describes.
Source: Rate post-closing guide
- 2
Rate lists an existing-loan service number
You can ask Rate about an account it still services at 866-934-7283, the number in its customer service article.
Source: Rate customer service
- 3
HUD counseling is free
You can review general mortgage options with a HUD-approved housing counselor without paying for counseling.
- 4
Check the latest statement
Rate’s post-closing guide describes a servicing transfer notice. The notice names the new servicer and the effective date for payments.
- 5
Put a servicing error in writing
Rate’s public contact article gives a phone route for existing loans. Regulation X explains how the current servicer must give written notice if it designates an error-notice address.
- 6
Use an independent complaint route
The CFPB database labels the company “GUARANTEED RATE INC.” USAGov lists state and federal mortgage complaint routes.
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Thanks, that helps.
Questions about Rate
Is Guaranteed Rate now called Rate?
The company site says Guaranteed Rate, Inc. does business as Rate.
Does Rate service every mortgage it originates?
No. Rate’s post-closing guide explains that mortgages can change servicers. The current statement or servicing-transfer notice identifies the company collecting payments on your loan.
Did the Washington settlement require borrower refunds?
Yes. The 2020 order required specified fee and interest refunds for affected Washington borrowers. It does not state an aggregate borrower-refund amount.
Did Guaranteed Rate admit the federal allegations?
The 2020 Justice Department release states specific admitted underwriting and reporting failures. The separate Washington consent order says the company neither admitted nor denied wrongdoing there.
Protect yourself from scams
The FTC and CFPB describe these warning signs and the rules behind them:
- Upfront fees for promised relief are a warning sign. Under FTC mortgage-assistance rules, most companies that sell mortgage help cannot charge until a homeowner accepts a written offer from the mortgage company or lender. A separate FTC rule covers debt-relief companies that sell by phone and ties fees to a completed debt arrangement. It bars a fee until at least one debt has been settled or changed, the customer agrees to the arrangement, and the customer has made a payment under it. The FTC describes a narrow exception for lawyers who give help as part of the practice of law and are licensed in the state where the client or dwelling is. The lawyer follows that state's rules for attorneys, and advance fees are placed in a client trust account before services begin under state trust-account rules.
- HUD-approved foreclosure-prevention counseling is free. HUD’s national counselor line is 800-569-4287. The CFPB counselor finder lists agencies and their services. If an organization charges for help described as free HUD counseling, the CFPB finder can verify the agency and its listed services before any payment.
- A request to sign over a deed is a warning sign. The CFPB identifies title-transfer schemes among foreclosure-relief scams. Signing over title can mean losing ownership of the home; a lawyer can explain what a proposed document would do.
- Foreclosure protections depend on timing and the loan. Regulation X generally bars the first foreclosure notice or filing on a principal-residence loan until the borrower is more than 120 days behind, subject to exceptions. A complete assistance application can delay some foreclosure steps, but that depends on when it arrives; it does not necessarily stop every step. The CFPB warns about promises to “save” a home.
Free help if you're behind
Housing counselors approved by the U.S. Department of Housing and Urban Development work at nonprofit agencies. The Consumer Financial Protection Bureau describes free foreclosure-avoidance counseling, including help with mortgage-company conversations and available options Source CFPB.
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HUD-approved housing counselors
Our help directory lists 1,010 agencies approved for foreclosure counseling, by state.
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Legal aid
Nonprofit law offices give free civil legal help to people with low incomes. Our help directory lists the 120 offices the Legal Services Corporation funds.
Every figure on this page, with its period and the Consumer Financial Protection Bureau filter behind it, in one file. Free to use with credit to American Default Research.
Sources and method
We gather the data, run the numbers and research each company ourselves. We counted mortgage complaints the CFPB received under the CFPB company name “GUARANTEED RATE INC.” through October 20, 2026. The 2026 annual bar ends October 20. The two-window chart covers October 21, 2024, through October 20, 2026. Issue shares use May 1, 2017 through October 20, 2026 and compare this company with the median across 74 eligible peer companies with at least 200 complaints in that period. Recent response shares use January 1, 2025 through October 20, 2026 and compare with the median across 42 eligible peers with at least 200 complaints in that window. The comparison includes Valon Technologies, Inc., which has no profile in this directory. The CFPB does not verify complaint allegations. We lack the company’s serviced-loan count, so these are not complaint rates. Regulator and court searches were conducted October 21, 2026; the listed actions are the confirmed records. Updated: October 2026 · Next review expected: January 2027.
- Consumer Financial Protection Bureau, Consumer Complaint Database Mortgage complaints about the company, received through Oct 20, 2026. Our counts from the CFPB's complaint records.
- Customer service
- Servicing portal
- Transfer guide
- 2020 settlement
- 2020 Washington consent order
- 2015 New York agreement
- Consumer complaint publication and verification limits
- How to submit a CFPB complaint
- Housing counselor search
- HUD review-board settlement for the 2020 federal action
- State consumer protection offices
- Find a state bank regulator
- Mortgage error-resolution rule
- Where to complain about a mortgage company
We write with assistance from AI tools. Figures come from the data and sources named on this page.