Arvest mortgage complaints: 62.1% concern payments
Payment-process problems account for 62.1% of Arvest’s CFPB mortgage complaints. Arvest Bank now services loans once handled by Arvest Central Mortgage Company. Its mortgage service number is 800-366-2132. Mail payments to the address on your current statement.
Next edition expected January 2027
Arvest mortgage service phone and complaint mailbox
Arvest Bank lists the contact routes below on its website.
Arvest mortgage service and hardship help
1-800-366-2132Arvest lists Monday through Friday, 7 a.m. to 7 p.m. Central, and Saturday, 8 a.m. to 2 p.m. Central.
Listed on arvest.com · checked Oct 23, 2026
- Arvest Customer Relations for financial hardship, extension 5609
- 1-800-366-2132 For financial hardship, Arvest lists Customer Relations at this number, extension 5609. Listed on arvest.com · checked Oct 23, 2026
Arvest labels P.O. Box 395, Little Rock, AR 72203 for complaints.
How Arvest describes its mortgage hardship options
Arvest’s hardship page lists possible help for a short or lasting money problem, including repayment plans, forbearance and loan changes. Arvest directs borrowers to its Mortgage Division to discuss options.
Arvest links to HUD foreclosure-prevention counseling. A counselor can discuss general options without charging for the counseling.
Arvest’s mortgage contact page gives Customer Relations extension 5609 for financial hardship. That extension starts with the 800-366-2132 mortgage line in the contact card.
Payment trouble leads Arvest’s complaint mix
Since May 1, 2017, 62.1% of CFPB mortgage complaints under the Arvest Bank Group label have concerned trouble during the payment process. The median of 74 other companies with at least 200 complaints is 50.4%.
Struggling-to-pay complaints account for 15.4%, below the 23.6% peer median. Applying or refinancing accounts for 8.8%, also below its 9.9% median. Payment-process trouble is the only one of Arvest’s three largest issue categories above its peer median.
The chart compares the six most common CFPB mortgage issues for Arvest and the middle peer company.
Payment problems account for 62.1% of Arvest complaints
Share by CFPB mortgage complaint issue, May 1, 2017 to October 20, 2026
This company Median of other companies
Trouble during payment process
Struggling to pay mortgage
Applying for a mortgage or refinancing an existing mortgage
Closing on a mortgage
Incorrect information on your report
Problem with a credit reporting company's investigation into an existing problem
Entrance to the Consumer Financial Protection Bureau in Washington, D.C. CFPB contact page
Arvest had 21 complaints through October, after 23 in 2025
The CFPB records 44 Arvest complaints from January 2025 to October 20, 2026. It marks 100.00% as answered on time, against 99.93% at the median across 42 eligible peers with at least 200 complaints.
Arvest says it services more than 95% of the mortgages it originates (servicing center). Its CFPB response mix shows 88.6% closed with an explanation.
The CFPB logged 23 Arvest complaints in full-year 2025. By October 20, 2026, it had logged 21 for the partial year. Third-quarter complaints changed from 3 in 2025 to 7 in 2026.
The annual chart shows complaints under “ARVEST BANK GROUP, INC.” The 2026 bar ends October 20.
Arvest complaints: 21 through October versus 23 in 2025
CFPB mortgage complaints by year; 2026 is incomplete
Arvest drew 27 complaints in the latest year
The CFPB recorded 27 mortgage complaints under “ARVEST BANK GROUP, INC.” from October 21, 2025, through October 20, 2026. The same label had 22 from October 21, 2024, through October 20, 2025.
The CFPB marked all 27 complaints in the newer window answered on time. It also marked all 22 in the prior window answered on time.
These are equal windows by received date. The chart compares the two periods; the annual chart above shows longer history.
The latest Arvest count exceeds the prior year
Mortgage complaints received in equal 12-month windows
If your Arvest loan moves to another servicer
Arvest says it keeps servicing most loans it originates. A transfer notice identifies the receiving servicer and effective date when a loan moves.
Arvest’s myMortgage portal is for loans it currently services. If you need to ask about a missing payment during a transfer, the servicing number above is sourced to Arvest’s current page.
Arvest Central Mortgage Company was a separate legal name before it merged into Arvest Bank. That merger also matters when reading older court records about Arvest mortgages. The fee lawsuit below names the predecessor company.
Where an Arvest borrower can complain or seek free help
Arvest’s mortgage service line handles account questions. Regulation X explains how a servicer designates an address for written error notices. The mortgage statement is the place to check for one.
The CFPB complaint form can carry a complaint to the company for a response. It is separate from a written servicing request. A HUD-approved counselor can help a borrower understand general mortgage options for free.
USAGov lists the state consumer protection offices that accept reports of deceptive mortgage practices. The CFPB also lists state bank regulators. The office for a particular loan depends on its state and the company’s license.
Arvest labels its Little Rock mailbox for complaints on the mortgage contact page. The page gives Customer Relations extension 5609 for hardship questions.
Arvest’s predecessor fee settlement and mortgage-reporting case
Arvest Central Mortgage Company merged into Arvest Bank after a federal lawsuit over payment fees. The bank is its successor. The later Williams case concerned credit reporting and ended in a private settlement. Lembeck concerns fees for electronic or phone payments. Williams concerns mortgage payment reporting to credit bureaus.
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Aug 15, 2025
U.S. District Court, Southern District of Indiana Court order noting private settlement and dismissal
A borrower alleged Arvest applied a mortgage payment incorrectly and supplied inaccurate delinquency information to credit reporting companies. The judge summarized those allegations while deciding a motion involving a different defendant.
Admitted wrongdoing? The order does not report an admission by Arvest. It does not disclose the private settlement terms.
No settlement amount or borrower payment is disclosed in the public order.
Status: Arvest was dismissed with prejudice in March 2025 after a private settlement. The August order concerned a different defendant’s motion. · Williams v. Equifax, August 2025 court order
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May 14, 2020
U.S. District Court, Northern District of California Lembeck v. Arvest Central Mortgage Co., No. 3:20-cv-03277
Borrowers alleged Arvest Central Mortgage charged unlawful fees for payments by phone or online. The company denied liability.
Admitted wrongdoing? Arvest Central Mortgage denied liability in the reported settlement.
The court approved a $1,474,314 common fund for the class settlement, including fees and costs. Its October 2022 docket entry approved the final distribution to counsel and a charitable recipient.
Status: The court approved the class settlement in August 2021 and approved final distribution in October 2022. · Lembeck final approval order, August 2021
The Lembeck claims preceded Arvest Central Mortgage’s merger into Arvest Bank. The Williams settlement terms were private.
Ask Arvest and find independent help
Arvest publishes a mortgage service number and a separate Customer Relations extension for hardship. Its contact page also lists a complaint mailbox.
- 1
Call Arvest’s mortgage servicing team
Arvest’s main mortgage line is 800-366-2132. Its mortgage contact page gives extension 5609 for hardship questions.
Source: Arvest mortgage contact page
- 2
HUD counseling is a free independent route
You can use the free-help list below to find a HUD-approved housing counselor.
- 3
Ask Arvest about hardship documents
Arvest's mortgage contact page directs hardship questions to 800-366-2132, extension 5609. Its team can explain which documents its current application process asks for.
- 4
Check the latest statement
Arvest’s myMortgage portal serves accounts it currently handles. A transfer notice identifies the receiving servicer and effective date.
- 5
Put a servicing error in writing
Arvest’s contact page labels P.O. Box 395 for complaints. Regulation X explains how a servicer gives written notice if it designates a separate address for error notices.
- 6
Use an independent complaint route
The CFPB database labels this company “ARVEST BANK GROUP, INC.” USAGov lists state and federal mortgage complaint routes.
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Thanks, that helps.
Questions about Arvest Bank
Does a 100% timely-response figure prove every problem was fixed?
No. It reports response timing in the CFPB data. The allegations are unverified and the field does not measure satisfaction.
What number does Arvest give for mortgage hardship?
Arvest’s servicing center and hardship page both list 800-366-2132. The source links appear above.
Did the Williams court order find Arvest at fault?
No. The order says Arvest was dismissed after a private settlement. The judge was ruling on a different defendant’s motion and made no merits finding against Arvest.
Does the Arvest complaint label cover every Arvest mortgage unit?
The count covers the CFPB name “ARVEST BANK GROUP, INC.” It excludes differently named complaint labels, including any predecessor label.
Protect yourself from scams
The FTC and CFPB describe these warning signs and the rules behind them:
- Upfront fees for promised relief are a warning sign. Under FTC mortgage-assistance rules, most companies that sell mortgage help cannot charge until a homeowner accepts a written offer from the mortgage company or lender. A separate FTC rule covers debt-relief companies that sell by phone and ties fees to a completed debt arrangement. It bars a fee until at least one debt has been settled or changed, the customer agrees to the arrangement, and the customer has made a payment under it. The FTC describes a narrow exception for lawyers who give help as part of the practice of law and are licensed in the state where the client or dwelling is. The lawyer follows that state's rules for attorneys, and advance fees are placed in a client trust account before services begin under state trust-account rules.
- HUD-approved foreclosure-prevention counseling is free. HUD’s national counselor line is 800-569-4287. The CFPB counselor finder lists agencies and their services. If an organization charges for help described as free HUD counseling, the CFPB finder can verify the agency and its listed services before any payment.
- A request to sign over a deed is a warning sign. The CFPB identifies title-transfer schemes among foreclosure-relief scams. Signing over title can mean losing ownership of the home; a lawyer can explain what a proposed document would do.
- Foreclosure protections depend on timing and the loan. Regulation X generally bars the first foreclosure notice or filing on a principal-residence loan until the borrower is more than 120 days behind, subject to exceptions. A complete assistance application can delay some foreclosure steps, but that depends on when it arrives; it does not necessarily stop every step. The CFPB warns about promises to “save” a home.
Free help if you're behind
Housing counselors approved by the U.S. Department of Housing and Urban Development work at nonprofit agencies. The Consumer Financial Protection Bureau describes free foreclosure-avoidance counseling, including help with mortgage-company conversations and available options Source CFPB.
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HUD-approved housing counselors
Our help directory lists 1,010 agencies approved for foreclosure counseling, by state.
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Legal aid
Nonprofit law offices give free civil legal help to people with low incomes. Our help directory lists the 120 offices the Legal Services Corporation funds.
Every figure on this page, with its period and the Consumer Financial Protection Bureau filter behind it, in one file. Free to use with credit to American Default Research.
Sources and method
We gather the data, run the numbers and research each company ourselves. We counted mortgage complaints the CFPB received under the CFPB company name “ARVEST BANK GROUP, INC.” through October 20, 2026. The 2026 annual bar ends October 20. The two-window chart covers October 21, 2024, through October 20, 2026. Issue shares use May 1, 2017 through October 20, 2026 and compare this company with the median across 74 eligible peer companies with at least 200 complaints in that period. Recent response shares use January 1, 2025 through October 20, 2026 and compare with the median across 42 eligible peers with at least 200 complaints in that window. The comparison includes Valon Technologies, Inc., which has no profile in this directory. The CFPB does not verify complaint allegations. We lack the company’s serviced-loan count, so these are not complaint rates. Updated: October 2026 · Next review expected: January 2027.
- Consumer Financial Protection Bureau, Consumer Complaint Database Mortgage complaints about the company, received through Oct 20, 2026. Our counts from the CFPB's complaint records.
- Mortgage servicing center
- Hardship assistance
- myMortgage portal
- 2025 mortgage-reporting case
- Consumer complaint publication and verification limits
- How to submit a CFPB complaint
- Housing counselor search
- State consumer protection offices
- Find a state bank regulator
- Mortgage error-resolution rule
- Where to complain about a mortgage company
- Arvest Central Mortgage merger approval
- Lembeck docket
- Mortgage contact, hours and complaint box
- Lembeck settlement account
- Lembeck final distribution docket, October 2022
We write with assistance from AI tools. Figures come from the data and sources named on this page.