TD Bank phone numbers
Ranked #40 of 75 by complaint volume · 1,820 complaints · 100% timely response
Check your statement for the address for a notice of error or information request.
Every number above is copied from TD Bank's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How TD Bank Compares
For TD Bank, "Trouble during payment process" accounts for 29.3% of CFPB mortgage complaints in this profile; volume rose 49% from 2024 to 2025, ranking it #40 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: AmeriHome Mortgage and Planet Home Lending.
What Borrowers Complain About
TD Bank borrowers' most common complaint category is "Trouble during payment process" at 29.3% of all complaints, followed by "Loan servicing, payments, escrow account" at 13.6%. The three most cited specific problems are: "trying to communicate with the company to fix an issue while managing or servicing your loan" (3.4%), "payment process" (2.7%), "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (1.8%).
The third most common category is "Loan modification,collection,foreclosure" at 11.4%, representing 207 complaints.
Other frequently cited problems include "escrow, taxes, or insurance" (1.3%) and "account status incorrect" (1%).
Complaint volume varied (2022: 97, 2023: 76, 2024: 68, 2025: 101).
Most complaints involve conventional mortgages (32.1%), followed by Home equity loan or line of credit (HELOC) (17%).
Complaints are geographically concentrated: New Jersey (361), New York (328), and Florida (239) account for 51% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for TD Bank from 2012 to present.
Annual Complaints — TD Bank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — TD Bank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 534 | 29.3% |
| Loan servicing, payments, escrow account | 248 | 13.6% |
| Loan modification,collection,foreclosure | 207 | 11.4% |
| Applying for a mortgage or refinancing an existing mortgage | 207 | 11.4% |
| Application, originator, mortgage broker | 188 | 10.3% |
| Struggling to pay mortgage | 152 | 8.4% |
| Closing on a mortgage | 112 | 6.2% |
| Credit decision / Underwriting | 71 | 3.9% |
| Settlement process and costs | 43 | 2.4% |
| Incorrect information on your report | 30 | 1.6% |
How TD Bank Responds
TD Bank closes 64.4% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. The share of complaints closed with monetary relief was 13% to the borrower, which is notably above average. 18.9% received non-monetary relief such as account corrections or fee waivers. Borrowers disputed 12.4% of TD Bank's responses — above the 8.3% industry average, indicating more borrowers felt their complaints were inadequately addressed.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 1,172 | 64.4% |
| Closed with non-monetary relief Non-monetary relief | 344 | 18.9% |
| Closed with monetary relief Monetary relief | 237 | 13% |
| Closed without relief | 41 | 2.3% |
| In progress | 14 | 0.8% |
| Closed with relief | 10 | 0.5% |
| Closed | 2 | 0.1% |
Top States by Complaint Volume
View all 32 locations
| State | Complaints |
|---|---|
| NJ | 361 |
| NY | 328 |
| FL | 239 |
| PA | 151 |
| MA | 140 |
| CT | 107 |
| ME | 88 |
| NH | 57 |
| MD | 52 |
| NC | 47 |
| SC | 47 |
| VA | 42 |
| VT | 32 |
| DE | 30 |
| DC | 27 |
| RI | 7 |
| CA | 6 |
| TX | 5 |
| GA | 3 |
| TN | 3 |
| NV | 2 |
| WV | 2 |
| AZ | 1 |
| MO | 1 |
| MI | 1 |
| WI | 1 |
| CO | 1 |
| IL | 1 |
| MS | 1 |
| OH | 1 |
| MN | 1 |
| WA | 1 |
TD Bank's complaints concentrate in New Jersey (361), New York (328), and Florida (239). These three states account for 51% of all complaints. If you're dealing with TD Bank, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: New Jersey, New York and Florida.
Enforcement Record
We don't list a CFPB enforcement action against TD Bank. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 1,820 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about TD Bank, which responded to 100% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for TD Bank. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search TD Bank Complaints
Browse the 500 most recent complaints filed against TD Bank. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 29.3% of all complaints. Most complaints originate from New Jersey.
Know Your Rights with TD Bank
File a CFPB Complaint
If TD Bank is mishandling your mortgage, file a complaint with the CFPB. TD Bank currently responds to 100% of complaints on time, ranking #4 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review TD Bank's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in New Jersey (their highest complaint state), find local help.
Find Legal Aid
If TD Bank is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about TD Bank
How many complaints does TD Bank have?
TD Bank has 1,820 mortgage-related complaints in the CFPB database since 2012, ranking #40 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 100%, which is above the 98.8% average across the 75 largest servicers. Complaint volume rose 49% between 2024 and 2025. Their 12.4% consumer dispute rate is above the 8.3% industry average, suggesting more borrowers disagree with TD Bank's complaint responses.
What is the most common complaint about TD Bank?
The most common complaint category is "Trouble during payment process" at 29.3% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "trying to communicate with the company to fix an issue while managing or servicing your loan" (3.4% of complaints). The second most common category is "Loan servicing, payments, escrow account" at 13.6%.
Has TD Bank faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against TD Bank. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 1,820 complaints, ranking #40 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against TD Bank?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name TD Bank as the company. Select "Conventional home mortgage" as the sub-product — 32.1% of complaints against TD Bank fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to TD Bank, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for TD Bank?
The 100% timely response rate means TD Bank responded to that share of complaints within the CFPB's applicable response window, ranking #4 of 75 servicers. The industry average is 98.8%. The share of complaints closed with monetary relief was 13% and 18.9% in non-monetary relief (such as account corrections or fee waivers). "Closed with explanation" — the most common outcome at 64.4% — means the servicer responded but did not necessarily resolve the borrower's issue.