CrossCountry Mortgage phone numbers
Ranked #44 of 75 by complaint volume · 1,476 complaints · 96.2% timely response
Check your statement for the address for a notice of error or information request.
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from CrossCountry Mortgage's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How CrossCountry Mortgage Compares
For CrossCountry Mortgage, "Trouble during payment process" accounts for 48.7% of CFPB mortgage complaints in this profile; volume rose 9% from 2024 to 2025, ranking it #44 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: AmeriSave Mortgage and MidFirst Bank.
What Borrowers Complain About
CrossCountry Mortgage borrowers' most common complaint category is "Trouble during payment process" at 48.7% of all complaints, followed by "Applying for a mortgage or refinancing an existing mortgage" at 17.4%. The three most cited specific problems are: "escrow, taxes, or insurance" (13.9%), "trying to communicate with the company to fix an issue while managing or servicing your loan" (9.1%), "payment process" (5.8%).
The third most common category is "Struggling to pay mortgage" at 16.2%, representing 239 complaints.
Other frequently cited problems include "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (3.5%) and "applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu" (2.7%).
Complaint volume rose for 3 consecutive years (2022: 135, 2023: 199, 2024: 216, 2025: 236).
Most complaints involve conventional mortgages (52.7%), followed by FHA mortgages (27.9%).
CrossCountry Mortgage's consumer dispute rate of 0.5% is below the 8.3% industry average.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for CrossCountry Mortgage from 2012 to present.
Annual Complaints — CrossCountry Mortgage
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — CrossCountry Mortgage
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 719 | 48.7% |
| Applying for a mortgage or refinancing an existing mortgage | 257 | 17.4% |
| Struggling to pay mortgage | 239 | 16.2% |
| Closing on a mortgage | 184 | 12.5% |
| Incorrect information on your report | 30 | 2% |
| Problem with a company's investigation into an existing problem | 13 | 0.9% |
| Application, originator, mortgage broker | 10 | 0.7% |
| Loan servicing, payments, escrow account | 6 | 0.4% |
| Credit decision / Underwriting | 5 | 0.3% |
| Loan modification,collection,foreclosure | 5 | 0.3% |
How CrossCountry Mortgage Responds
CrossCountry Mortgage closes 81.3% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Only The share of complaints closed with monetary relief was 2.2% to the borrower. 11.2% received non-monetary relief such as account corrections or fee waivers. Borrowers disputed 0.5% of responses, below the 8.3% industry average.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 1,200 | 81.3% |
| Closed with non-monetary relief Non-monetary relief | 165 | 11.2% |
| In progress | 74 | 5% |
| Closed with monetary relief Monetary relief | 32 | 2.2% |
| Untimely response | 5 | 0.3% |
Top States by Complaint Volume
View all 48 locations
| State | Complaints |
|---|---|
| FL | 190 |
| CA | 164 |
| TX | 112 |
| OH | 110 |
| PA | 80 |
| NJ | 79 |
| IL | 65 |
| NY | 51 |
| NC | 48 |
| WA | 48 |
| GA | 47 |
| VA | 43 |
| AZ | 37 |
| MA | 36 |
| IN | 32 |
| MI | 29 |
| CO | 25 |
| MN | 20 |
| SC | 18 |
| TN | 18 |
| MO | 17 |
| NV | 16 |
| CT | 15 |
| UT | 15 |
| MD | 14 |
| AL | 14 |
| LA | 14 |
| OR | 13 |
| NH | 13 |
| WI | 12 |
| OK | 11 |
| WV | 8 |
| DE | 8 |
| NM | 7 |
| KY | 7 |
| KS | 6 |
| RI | 3 |
| ME | 3 |
| NE | 3 |
| IA | 3 |
| AR | 2 |
| MS | 2 |
| AK | 2 |
| DC | 2 |
| HI | 1 |
| VT | 1 |
| ND | 1 |
| MT | 1 |
CrossCountry Mortgage's complaints concentrate in Florida (190), California (164), and Texas (112). These three states account for 32% of all complaints. If you're dealing with CrossCountry Mortgage, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: Florida, California and Texas.
Enforcement Record
We don't list a CFPB enforcement action against CrossCountry Mortgage. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 1,476 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about CrossCountry Mortgage, which responded to 96.2% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for CrossCountry Mortgage. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search CrossCountry Mortgage Complaints
Browse the 500 most recent complaints filed against CrossCountry Mortgage. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 48.7% of all complaints. Most complaints originate from Florida.
Know Your Rights with CrossCountry Mortgage
File a CFPB Complaint
If CrossCountry Mortgage is mishandling your mortgage, file a complaint with the CFPB. CrossCountry Mortgage currently responds to 96.2% of complaints on time, ranking #66 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review CrossCountry Mortgage's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in Florida (their highest complaint state), find local help.
Find Legal Aid
If CrossCountry Mortgage is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about CrossCountry Mortgage
How many complaints does CrossCountry Mortgage have?
CrossCountry Mortgage has 1,476 mortgage-related complaints in the CFPB database since 2012, ranking #44 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 96.2%, which is below the 98.8% average across the 75 largest servicers. Complaint volume was roughly stable between 2024 and 2025.
What is the most common complaint about CrossCountry Mortgage?
The most common complaint category is "Trouble during payment process" at 48.7% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "escrow, taxes, or insurance" (13.9% of complaints). The second most common category is "Applying for a mortgage or refinancing an existing mortgage" at 17.4%.
Has CrossCountry Mortgage faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against CrossCountry Mortgage. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 1,476 complaints, ranking #44 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against CrossCountry Mortgage?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name CrossCountry Mortgage as the company. Select "Conventional home mortgage" as the sub-product — 52.7% of complaints against CrossCountry Mortgage fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to CrossCountry Mortgage, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for CrossCountry Mortgage?
The 96.2% timely response rate means CrossCountry Mortgage responded to that share of complaints within the CFPB's applicable response window, ranking #66 of 75 servicers. The industry average is 98.8%. The share of complaints closed with monetary relief was 2.2% and 11.2% in non-monetary relief (such as account corrections or fee waivers). "Closed with explanation" — the most common outcome at 81.3% — means the servicer responded but did not necessarily resolve the borrower's issue.