MidFirst Bank phone numbers
Ranked #45 of 75 by complaint volume · 1,443 complaints · 99.9% timely response
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from MidFirst Bank's own site on the date shown. If one has changed, the number on your mortgage statement wins.
Ownership and transfers
- Midland Mortgage is a division of MidFirst Bank. Source: midfirst.com, checked Sep 30, 2026
Your mortgage statement shows who services your loan now.
How MidFirst Bank Compares
For MidFirst Bank, "Struggling to pay mortgage" accounts for 40.3% of CFPB mortgage complaints in this profile; volume rose 44% from 2024 to 2025, ranking it #45 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: CrossCountry Mortgage and BB&T.
What Borrowers Complain About
MidFirst Bank borrowers' most common complaint category is "Struggling to pay mortgage" at 40.3% of all complaints, followed by "Trouble during payment process" at 36.7%. The three most cited specific problems are: "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (8.3%), "trying to communicate with the company to fix an issue while managing or servicing your loan" (5.5%), "applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu" (5.5%).
The third most common category is "Incorrect information on your report" at 5.5%, representing 79 complaints.
Other frequently cited problems include "payment process" (4.1%) and "foreclosure" (4%).
Complaint volume varied (2022: 178, 2023: 163, 2024: 132, 2025: 190).
Most complaints involve FHA mortgages (63.8%), followed by conventional mortgages (18.5%).
MidFirst Bank's consumer dispute rate of 0.7% is below the 8.3% industry average.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for MidFirst Bank from 2012 to present.
Annual Complaints — MidFirst Bank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — MidFirst Bank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Struggling to pay mortgage | 581 | 40.3% |
| Trouble during payment process | 530 | 36.7% |
| Incorrect information on your report | 79 | 5.5% |
| Applying for a mortgage or refinancing an existing mortgage | 72 | 5% |
| Closing on a mortgage | 56 | 3.9% |
| Loan servicing, payments, escrow account | 36 | 2.5% |
| Loan modification,collection,foreclosure | 35 | 2.4% |
| Problem with a credit reporting company's investigation into an existing problem | 14 | 1% |
| Problem with a company's investigation into an existing problem | 13 | 0.9% |
| Settlement process and costs | 7 | 0.5% |
How MidFirst Bank Responds
MidFirst Bank closes 80.1% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. The share of complaints closed with monetary relief was 5.1% to the borrower, which is notably above average. 14.3% received non-monetary relief such as account corrections or fee waivers. Borrowers disputed 0.7% of responses, below the 8.3% industry average.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 1,156 | 80.1% |
| Closed with non-monetary relief Non-monetary relief | 206 | 14.3% |
| Closed with monetary relief Monetary relief | 74 | 5.1% |
| In progress | 7 | 0.5% |
Top States by Complaint Volume
View all 49 locations
| State | Complaints |
|---|---|
| TX | 188 |
| FL | 132 |
| CA | 104 |
| GA | 104 |
| IL | 92 |
| PA | 73 |
| NJ | 70 |
| NY | 59 |
| MD | 45 |
| VA | 44 |
| LA | 38 |
| TN | 35 |
| OH | 35 |
| NC | 31 |
| MI | 29 |
| MO | 28 |
| AL | 28 |
| IN | 27 |
| OK | 26 |
| SC | 24 |
| AZ | 23 |
| CT | 18 |
| MA | 17 |
| NV | 16 |
| WA | 15 |
| CO | 14 |
| KY | 14 |
| WI | 14 |
| AR | 10 |
| MS | 9 |
| OR | 9 |
| MN | 7 |
| DE | 6 |
| IA | 6 |
| WV | 5 |
| DC | 5 |
| UT | 4 |
| NH | 4 |
| NE | 3 |
| ID | 3 |
| NM | 3 |
| WY | 2 |
| VT | 2 |
| ND | 2 |
| ME | 2 |
| RI | 1 |
| KS | 1 |
| MT | 1 |
| AK | 1 |
MidFirst Bank's complaints concentrate in Texas (188), Florida (132), and California (104). These three states account for 29% of all complaints. If you're dealing with MidFirst Bank, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: Texas, Florida and California.
Enforcement Record
We don't list a CFPB enforcement action against MidFirst Bank. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 1,443 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about MidFirst Bank, which responded to 99.9% of complaints within the required timeframe.
Regulator actions
Orders, settlements and charges from state and federal regulators, each as the official source states it. Our list is curated, so it may not include every action.
Consent order: civil money penalty against MidFirst Bank for a pattern or practice of Flood Act violations under 12 C.F.R. § 22.7(a).
$35,000 civil money penalty
Search MidFirst Bank Complaints
Browse the 500 most recent complaints filed against MidFirst Bank. Filter by issue type, state, date range, or keyword. Try filtering by "Struggling to pay mortgage" — it represents 40.3% of all complaints. Most complaints originate from Texas.
Know Your Rights with MidFirst Bank
File a CFPB Complaint
If MidFirst Bank is mishandling your mortgage, file a complaint with the CFPB. MidFirst Bank currently responds to 99.9% of complaints on time, ranking #10 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review MidFirst Bank's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in Texas (their highest complaint state), find local help.
Find Legal Aid
If MidFirst Bank is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about MidFirst Bank
How many complaints does MidFirst Bank have?
MidFirst Bank has 1,443 mortgage-related complaints in the CFPB database since 2012, ranking #45 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 99.9%, which is above the 98.8% average across the 75 largest servicers. Complaint volume rose 44% between 2024 and 2025.
What is the most common complaint about MidFirst Bank?
The most common complaint category is "Struggling to pay mortgage" at 40.3% of all complaints — borrowers who are behind on payments and seeking help. Common issues include servicers failing to offer all available loss mitigation options, providing unclear or contradictory guidance, and not responding to hardship applications within required timelines. The most frequently cited specific problem is "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (8.3% of complaints). The second most common category is "Trouble during payment process" at 36.7%.
Has MidFirst Bank faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against MidFirst Bank. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 1,443 complaints, ranking #45 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against MidFirst Bank?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name MidFirst Bank as the company. Select "FHA mortgage" as the sub-product — 63.8% of complaints against MidFirst Bank fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to MidFirst Bank, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for MidFirst Bank?
The 99.9% timely response rate means MidFirst Bank responded to that share of complaints within the CFPB's applicable response window, ranking #10 of 75 servicers. The industry average is 98.8%. The share of complaints closed with monetary relief was 5.1% and 14.3% in non-monetary relief (such as account corrections or fee waivers). "Closed with explanation" — the most common outcome at 80.1% — means the servicer responded but did not necessarily resolve the borrower's issue.