AmeriSave Mortgage phone numbers
Ranked #43 of 75 by complaint volume · 1,605 complaints · 97.4% timely response
Check your statement for the address for a notice of error or information request.
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from AmeriSave Mortgage's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How AmeriSave Mortgage Compares
For AmeriSave Mortgage, "Applying for a mortgage or refinancing an existing mortgage" accounts for 48.3% of CFPB mortgage complaints in this profile; volume rose 58% from 2024 to 2025, ranking it #43 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: CIT Bank and CrossCountry Mortgage.
What Borrowers Complain About
AmeriSave Mortgage borrowers' most common complaint category is "Applying for a mortgage or refinancing an existing mortgage" at 48.3% of all complaints, followed by "Closing on a mortgage" at 15.6%. The three most cited specific problems are: "fees or costs during the application process" (3.4%), "trying to communicate with the company to fix an issue with the application process" (2%), "payment process" (1.4%).
The third most common category is "Trouble during payment process" at 15%, representing 241 complaints.
Other frequently cited problems include "escrow, taxes, or insurance" (1.2%) and "application denials" (1.2%).
Complaint volume varied (2022: 152, 2023: 100, 2024: 76, 2025: 120).
Most complaints involve conventional mortgages (59.4%), followed by FHA mortgages (11.7%).
AmeriSave Mortgage's consumer dispute rate of 4.1% is below the 8.3% industry average.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for AmeriSave Mortgage from 2012 to present.
Annual Complaints — AmeriSave Mortgage
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — AmeriSave Mortgage
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 775 | 48.3% |
| Closing on a mortgage | 250 | 15.6% |
| Trouble during payment process | 241 | 15% |
| Application, originator, mortgage broker | 138 | 8.6% |
| Struggling to pay mortgage | 72 | 4.5% |
| Loan servicing, payments, escrow account | 31 | 1.9% |
| Credit decision / Underwriting | 26 | 1.6% |
| Improper use of your report | 20 | 1.2% |
| Loan modification,collection,foreclosure | 16 | 1% |
| Incorrect information on your report | 15 | 0.9% |
How AmeriSave Mortgage Responds
AmeriSave Mortgage closes 73.3% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. The share of complaints closed with monetary relief was 25.5% to the borrower, which is notably above average. Borrowers disputed 4.1% of responses, below the 8.3% industry average.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 1,176 | 73.3% |
| Closed with monetary relief Monetary relief | 410 | 25.5% |
| Closed with non-monetary relief Non-monetary relief | 18 | 1.1% |
| Closed | 1 | 0.1% |
Top States by Complaint Volume
View all 51 locations
| State | Complaints |
|---|---|
| CA | 207 |
| FL | 154 |
| TX | 105 |
| VA | 79 |
| NC | 75 |
| GA | 70 |
| MD | 68 |
| PA | 68 |
| NJ | 61 |
| AZ | 55 |
| MA | 47 |
| CO | 41 |
| WA | 38 |
| IL | 37 |
| OH | 36 |
| MI | 33 |
| TN | 33 |
| SC | 25 |
| OR | 23 |
| NV | 22 |
| IN | 22 |
| CT | 21 |
| DC | 20 |
| WI | 18 |
| MN | 16 |
| OK | 16 |
| AL | 16 |
| AR | 16 |
| MO | 16 |
| NM | 13 |
| DE | 12 |
| AK | 11 |
| NH | 11 |
| KS | 11 |
| LA | 11 |
| KY | 10 |
| MS | 9 |
| UT | 8 |
| HI | 7 |
| RI | 6 |
| NE | 6 |
| ID | 5 |
| MT | 5 |
| WV | 5 |
| NY | 4 |
| ME | 4 |
| VT | 3 |
| SD | 3 |
| IA | 3 |
| ND | 2 |
| WY | 2 |
AmeriSave Mortgage's complaints concentrate in California (207), Florida (154), and Texas (105). These three states account for 29% of all complaints. If you're dealing with AmeriSave Mortgage, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and Texas.
Enforcement Record
We don't list a CFPB enforcement action against AmeriSave Mortgage. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 1,605 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about AmeriSave Mortgage, which responded to 97.4% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for AmeriSave Mortgage. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search AmeriSave Mortgage Complaints
Browse the 500 most recent complaints filed against AmeriSave Mortgage. Filter by issue type, state, date range, or keyword. Their top complaint category is "Applying for a mortgage or refinancing an existing mortgage" at 48.3%. Most complaints originate from California.
Know Your Rights with AmeriSave Mortgage
File a CFPB Complaint
If AmeriSave Mortgage is mishandling your mortgage, file a complaint with the CFPB. AmeriSave Mortgage currently responds to 97.4% of complaints on time, ranking #62 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review AmeriSave Mortgage's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If AmeriSave Mortgage is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about AmeriSave Mortgage
How many complaints does AmeriSave Mortgage have?
AmeriSave Mortgage has 1,605 mortgage-related complaints in the CFPB database since 2012, ranking #43 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 97.4%, which is below the 98.8% average across the 75 largest servicers. Complaint volume rose 58% between 2024 and 2025.
What is the most common complaint about AmeriSave Mortgage?
The most common complaint category is "Applying for a mortgage or refinancing an existing mortgage" at 48.3% of all complaints — general mortgage servicing and account management issues. Borrowers report communication breakdowns, unexpected account changes, and difficulty getting clear answers about their mortgage status. The most frequently cited specific problem is "fees or costs during the application process" (3.4% of complaints). The second most common category is "Closing on a mortgage" at 15.6%.
Has AmeriSave Mortgage faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against AmeriSave Mortgage. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 1,605 complaints, ranking #43 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against AmeriSave Mortgage?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name AmeriSave Mortgage as the company. Select "Conventional home mortgage" as the sub-product — 59.4% of complaints against AmeriSave Mortgage fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to AmeriSave Mortgage, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for AmeriSave Mortgage?
The 97.4% timely response rate means AmeriSave Mortgage responded to that share of complaints within the CFPB's applicable response window, ranking #62 of 75 servicers. The industry average is 98.8%. The share of complaints closed with monetary relief was 25.5% and 1.1% in non-monetary relief (such as account corrections or fee waivers). "Closed with explanation" — the most common outcome at 73.3% — means the servicer responded but did not necessarily resolve the borrower's issue.