Rushmore Loan Management phone numbers
Ranked #29 of 75 by complaint volume · 3,413 complaints · 99.5% timely response
These contacts are for loans currently serviced by Rushmore Servicing. The older company, Rushmore Loan Management Services LLC, was renamed Cypress Loan Servicing LLC. Source, checked Sep 25, 2026
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from Rushmore Loan Management's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How Rushmore Loan Management Compares
For Rushmore Loan Management, "Trouble during payment process" accounts for 34.4% of CFPB mortgage complaints in this profile; volume fell 46% from 2022 to 2023, ranking it #29 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: Fifth Third Bank and Truist Financial.
What Borrowers Complain About
Rushmore Loan Management borrowers' most common complaint category is "Trouble during payment process" at 34.4% of all complaints, followed by "Struggling to pay mortgage" at 31.4%. The three most cited specific problems are: "account status incorrect" (0.8%), "account information incorrect" (0.4%), "investigation took more than 30 days" (0.2%).
The third most common category is "Loan modification,collection,foreclosure" at 16.5%, representing 563 complaints.
Other frequently cited problems include "trying to communicate with the company to fix an issue while managing or servicing your loan" (0.2%) and "information is missing that should be on the report" (0.1%).
Complaint volume varied (2020: 386, 2021: 359, 2022: 410, 2023: 220).
Most complaints involve conventional mortgages (53%), followed by FHA mortgages (12%).
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Rushmore Loan Management from 2012 to present.
Annual Complaints — Rushmore Loan Management
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Rushmore Loan Management
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 1,175 | 34.4% |
| Struggling to pay mortgage | 1,071 | 31.4% |
| Loan modification,collection,foreclosure | 563 | 16.5% |
| Loan servicing, payments, escrow account | 242 | 7.1% |
| Applying for a mortgage or refinancing an existing mortgage | 102 | 3% |
| Closing on a mortgage | 93 | 2.7% |
| Incorrect information on your report | 54 | 1.6% |
| Other | 45 | 1.3% |
| Application, originator, mortgage broker | 29 | 0.8% |
| Credit decision / Underwriting | 13 | 0.4% |
How Rushmore Loan Management Responds
Rushmore Loan Management closes 100% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Borrowers disputed 6% of responses, below the 8.3% industry average.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 3,413 | 100% |
Top States by Complaint Volume
View all 50 locations
| State | Complaints |
|---|---|
| CA | 497 |
| FL | 387 |
| NY | 320 |
| GA | 214 |
| NJ | 207 |
| MD | 134 |
| PA | 125 |
| VA | 123 |
| TX | 122 |
| IL | 103 |
| MA | 96 |
| OH | 89 |
| WA | 87 |
| NC | 84 |
| MI | 61 |
| SC | 54 |
| TN | 51 |
| LA | 48 |
| MO | 38 |
| DE | 36 |
| AZ | 35 |
| CO | 35 |
| OR | 35 |
| DC | 30 |
| WI | 29 |
| NV | 24 |
| IN | 24 |
| CT | 23 |
| ME | 23 |
| MN | 21 |
| NM | 20 |
| OK | 19 |
| KY | 16 |
| RI | 15 |
| UT | 14 |
| AR | 14 |
| NH | 12 |
| AL | 12 |
| MS | 10 |
| ID | 8 |
| KS | 8 |
| HI | 6 |
| VT | 4 |
| AK | 3 |
| SD | 2 |
| NE | 2 |
| IA | 1 |
| WV | 1 |
| MT | 1 |
| WY | 1 |
Rushmore Loan Management's complaints concentrate in California (497), Florida (387), and New York (320). These three states account for 35% of all complaints. If you're dealing with Rushmore Loan Management, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and New York.
Enforcement Record
We don't list a CFPB enforcement action against Rushmore Loan Management. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 3,413 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about Rushmore Loan Management, which responded to 99.5% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Rushmore Loan Management. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search Rushmore Loan Management Complaints
Browse the 500 most recent complaints filed against Rushmore Loan Management. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 34.4% of all complaints. Most complaints originate from California.
Know Your Rights with Rushmore Loan Management
File a CFPB Complaint
If Rushmore Loan Management is mishandling your mortgage, file a complaint with the CFPB. Rushmore Loan Management currently responds to 99.5% of complaints on time, ranking #26 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Rushmore Loan Management's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If Rushmore Loan Management is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Rushmore Loan Management
How many complaints does Rushmore Loan Management have?
Rushmore Loan Management has 3,413 mortgage-related complaints in the CFPB database since 2012, ranking #29 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 99.5%, which is above the 98.8% average across the 75 largest servicers.
What is the most common complaint about Rushmore Loan Management?
The most common complaint category is "Trouble during payment process" at 34.4% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "account status incorrect" (0.8% of complaints). The second most common category is "Struggling to pay mortgage" at 31.4%.
Has Rushmore Loan Management faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against Rushmore Loan Management. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 3,413 complaints, ranking #29 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against Rushmore Loan Management?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Rushmore Loan Management as the company. Select "Conventional home mortgage" as the sub-product — 53% of complaints against Rushmore Loan Management fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Rushmore Loan Management, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Rushmore Loan Management?
The 99.5% timely response rate means Rushmore Loan Management responded to that share of complaints within the CFPB's applicable response window, ranking #26 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 100% — means the servicer responded but did not necessarily resolve the borrower's issue.