Reverse Mortgage Solutions
Ranked #71 of 75 by complaint volume · 530 complaints · 91.1% timely response
Every number above is copied from Reverse Mortgage Solutions' own site on the date shown. If one has changed, the number on your mortgage statement wins.
How Reverse Mortgage Solutions Compares
For Reverse Mortgage Solutions, "Loan servicing, payments, escrow account" accounts for 24.2% of CFPB mortgage complaints in this profile; volume fell 21% from 2020 to 2021, ranking it #71 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's lower third; this profile has no linked CFPB enforcement action. Company context: Reverse mortgage specialist, acquired by Onity 2021. This profile retains the historical CFPB mortgage complaint record tracked for this servicer.
Compare the nearest profiles by complaint volume: Cardinal Financial and Real Time Resolutions.
What Borrowers Complain About
Reverse Mortgage Solutions borrowers' most common complaint category is "Loan servicing, payments, escrow account" at 24.2% of all complaints, followed by "Loan modification,collection,foreclosure" at 23.6%.
The third most common category is "Trouble during payment process" at 22.1%, representing 117 complaints.
Complaint volume varied (2018: 54, 2019: 61, 2020: 33, 2021: 26).
Most complaints involve Reverse mortgage (88.7%), followed by Other mortgage (4.7%).
Complaints are geographically concentrated: California (85), Florida (65), and Texas (62) account for 40% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Reverse Mortgage Solutions from 2012 to present.
Annual Complaints — Reverse Mortgage Solutions
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Reverse Mortgage Solutions
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Loan servicing, payments, escrow account | 128 | 24.2% |
| Loan modification,collection,foreclosure | 125 | 23.6% |
| Trouble during payment process | 117 | 22.1% |
| Struggling to pay mortgage | 62 | 11.7% |
| Application, originator, mortgage broker | 28 | 5.3% |
| Closing on a mortgage | 25 | 4.7% |
| Settlement process and costs | 19 | 3.6% |
| Applying for a mortgage or refinancing an existing mortgage | 15 | 2.8% |
| Credit decision / Underwriting | 7 | 1.3% |
| Other | 4 | 0.8% |
How Reverse Mortgage Solutions Responds
Reverse Mortgage Solutions closes 74.9% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Only The share of complaints closed with monetary relief was 0.2% to the borrower. Borrowers disputed 12.1% of Reverse Mortgage Solutions's responses — above the 8.3% industry average, indicating more borrowers felt their complaints were inadequately addressed.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 397 | 74.9% |
| Closed | 132 | 24.9% |
| Closed with monetary relief Monetary relief | 1 | 0.2% |
Top States by Complaint Volume
View all 44 locations
| State | Complaints |
|---|---|
| CA | 85 |
| FL | 65 |
| TX | 62 |
| NY | 39 |
| NJ | 31 |
| MD | 20 |
| GA | 16 |
| IL | 15 |
| AZ | 11 |
| LA | 11 |
| MO | 10 |
| TN | 10 |
| PA | 9 |
| NC | 8 |
| OH | 8 |
| CO | 8 |
| VA | 8 |
| OR | 7 |
| WA | 7 |
| MN | 6 |
| AR | 6 |
| NV | 6 |
| MA | 5 |
| IN | 5 |
| MI | 4 |
| AL | 4 |
| KY | 4 |
| DC | 3 |
| WI | 3 |
| NM | 3 |
| CT | 3 |
| SC | 3 |
| OK | 3 |
| IA | 2 |
| VT | 2 |
| MT | 2 |
| KS | 2 |
| NH | 2 |
| NE | 2 |
| ME | 1 |
| ID | 1 |
| MS | 1 |
| RI | 1 |
| HI | 1 |
Reverse Mortgage Solutions's complaints concentrate in California (85), Florida (65), and Texas (62). These three states account for 40% of all complaints. If you're dealing with Reverse Mortgage Solutions, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and Texas.
Enforcement Record
We don't list a CFPB enforcement action against Reverse Mortgage Solutions. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 530 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about Reverse Mortgage Solutions, which responded to 91.1% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Reverse Mortgage Solutions. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search Reverse Mortgage Solutions Complaints
Browse the 500 most recent complaints filed against Reverse Mortgage Solutions. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 24.2% of all complaints. Most complaints originate from California.
Know Your Rights with Reverse Mortgage Solutions
File a CFPB Complaint
If Reverse Mortgage Solutions is mishandling your mortgage, file a complaint with the CFPB. Reverse Mortgage Solutions currently responds to 91.1% of complaints on time, ranking #72 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Reverse Mortgage Solutions's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If Reverse Mortgage Solutions is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Reverse Mortgage Solutions
How many complaints does Reverse Mortgage Solutions have?
Reverse Mortgage Solutions has 530 mortgage-related complaints in the CFPB database since 2012, ranking #71 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 91.1%, which is below the 98.8% average across the 75 largest servicers. Their 12.1% consumer dispute rate is above the 8.3% industry average, suggesting more borrowers disagree with Reverse Mortgage Solutions's complaint responses.
What is the most common complaint about Reverse Mortgage Solutions?
The most common complaint category is "Loan servicing, payments, escrow account" at 24.2% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The second most common category is "Loan modification,collection,foreclosure" at 23.6%.
Has Reverse Mortgage Solutions faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against Reverse Mortgage Solutions. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 530 complaints, ranking #71 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against Reverse Mortgage Solutions?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Reverse Mortgage Solutions as the company. Select "Reverse mortgage" as the sub-product — 88.7% of complaints against Reverse Mortgage Solutions fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Reverse Mortgage Solutions, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Reverse Mortgage Solutions?
The 91.1% timely response rate means Reverse Mortgage Solutions responded to that share of complaints within the CFPB's applicable response window, ranking #72 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 74.9% — means the servicer responded but did not necessarily resolve the borrower's issue.