EverBank phone numbers
Ranked #47 of 75 by complaint volume · 1,274 complaints · 97.3% timely response
Check your statement for the address for a notice of error or information request.
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from EverBank's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How EverBank Compares
For EverBank, "Loan modification,collection,foreclosure" accounts for 32.4% of CFPB mortgage complaints in this profile; volume fell 30% from 2024 to 2025, ranking it #47 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action. Company context: Was TIAA Bank, returned to EverBank name 2023. This profile retains the historical CFPB mortgage complaint record tracked for this servicer.
Compare the nearest profiles by complaint volume: BB&T and Capital One.
What Borrowers Complain About
EverBank borrowers' most common complaint category is "Loan modification,collection,foreclosure" at 32.4% of all complaints, followed by "Loan servicing, payments, escrow account" at 25.8%. The three most cited specific problems are: "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (0.6%), "account status incorrect" (0.5%), "trying to communicate with the company to fix an issue while managing or servicing your loan" (0.5%).
The third most common category is "Trouble during payment process" at 17.8%, representing 227 complaints.
Other frequently cited problems include "loan sold or transferred to another company" (0.4%) and "payment process" (0.3%).
Complaint volume fell for 3 consecutive years (2022: 27, 2023: 18, 2024: 10, 2025: 7).
Most complaints involve Other mortgage (28.6%), followed by Conventional fixed mortgage (24.2%).
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for EverBank from 2012 to present.
Annual Complaints — EverBank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — EverBank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 413 | 32.4% |
| Loan servicing, payments, escrow account | 329 | 25.8% |
| Trouble during payment process | 227 | 17.8% |
| Struggling to pay mortgage | 79 | 6.2% |
| Application, originator, mortgage broker | 73 | 5.7% |
| Applying for a mortgage or refinancing an existing mortgage | 36 | 2.8% |
| Credit decision / Underwriting | 32 | 2.5% |
| Settlement process and costs | 30 | 2.4% |
| Closing on a mortgage | 27 | 2.1% |
| Other | 16 | 1.3% |
How EverBank Responds
EverBank closes 94.7% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Only The share of complaints closed with monetary relief was 0.9% to the borrower. Borrowers disputed 12% of EverBank's responses — above the 8.3% industry average, indicating more borrowers felt their complaints were inadequately addressed.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 1,206 | 94.7% |
| Closed without relief | 47 | 3.7% |
| Closed with monetary relief Monetary relief | 11 | 0.9% |
| Closed with non-monetary relief Non-monetary relief | 5 | 0.4% |
| Closed with relief | 3 | 0.2% |
| Closed | 2 | 0.2% |
Top States by Complaint Volume
View all 48 locations
| State | Complaints |
|---|---|
| CA | 166 |
| FL | 144 |
| GA | 114 |
| NY | 88 |
| TX | 80 |
| NJ | 77 |
| MI | 47 |
| PA | 43 |
| IL | 37 |
| VA | 33 |
| WA | 31 |
| MD | 30 |
| CO | 27 |
| NC | 27 |
| OH | 25 |
| OR | 25 |
| TN | 21 |
| AZ | 19 |
| SC | 18 |
| MO | 16 |
| IN | 16 |
| CT | 15 |
| MA | 13 |
| AL | 12 |
| ME | 12 |
| DC | 12 |
| VT | 11 |
| LA | 11 |
| WI | 8 |
| NV | 8 |
| MN | 7 |
| KY | 7 |
| OK | 7 |
| UT | 6 |
| NE | 6 |
| IA | 6 |
| NH | 6 |
| AR | 4 |
| MS | 4 |
| HI | 4 |
| RI | 3 |
| ID | 3 |
| KS | 2 |
| DE | 2 |
| MT | 2 |
| ND | 1 |
| WY | 1 |
| NM | 1 |
EverBank's complaints concentrate in California (166), Florida (144), and Georgia (114). These three states account for 33% of all complaints. If you're dealing with EverBank, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and Georgia.
Enforcement Record
We don't list a CFPB enforcement action against EverBank. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 1,274 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about EverBank, which responded to 97.3% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for EverBank. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search EverBank Complaints
Browse the 500 most recent complaints filed against EverBank. Filter by issue type, state, date range, or keyword. Try filtering by "Loan modification" — it represents 32.4% of all complaints. Most complaints originate from California.
Know Your Rights with EverBank
File a CFPB Complaint
If EverBank is mishandling your mortgage, file a complaint with the CFPB. EverBank currently responds to 97.3% of complaints on time, ranking #63 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review EverBank's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If EverBank is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about EverBank
How many complaints does EverBank have?
EverBank has 1,274 mortgage-related complaints in the CFPB database since 2012, ranking #47 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 97.3%, which is below the 98.8% average across the 75 largest servicers. Complaint volume fell 30% between 2024 and 2025. Their 12% consumer dispute rate is above the 8.3% industry average, suggesting more borrowers disagree with EverBank's complaint responses.
What is the most common complaint about EverBank?
The most common complaint category is "Loan modification,collection,foreclosure" at 32.4% of all complaints — loan modification, loss mitigation, and foreclosure disputes. Borrowers report delayed modification decisions, lost paperwork requiring repeated submissions, and dual tracking — where the servicer pursues foreclosure while a modification application is pending. The most frequently cited specific problem is "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (0.6% of complaints). The second most common category is "Loan servicing, payments, escrow account" at 25.8%.
Has EverBank faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against EverBank. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 1,274 complaints, ranking #47 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against EverBank?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name EverBank as the company. Select "Other mortgage" as the sub-product — 28.6% of complaints against EverBank fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to EverBank, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for EverBank?
The 97.3% timely response rate means EverBank responded to that share of complaints within the CFPB's applicable response window, ranking #63 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 94.7% — means the servicer responded but did not necessarily resolve the borrower's issue.