Community Loan Servicing phone numbers
Ranked #27 of 75 by complaint volume · 3,636 complaints · 98.5% timely response
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from Community Loan Servicing's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How Community Loan Servicing Compares
For Community Loan Servicing, "Loan modification,collection,foreclosure" accounts for 25.0% of CFPB mortgage complaints in this profile; volume rose 14% from 2024 to 2025, ranking it #27 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action. Company context: Formerly Bayview Loan Servicing. This profile retains the historical CFPB mortgage complaint record tracked for this servicer.
Compare the nearest profiles by complaint volume: SunTrust Banks and Fifth Third Bank.
What Borrowers Complain About
Community Loan Servicing borrowers' most common complaint category is "Loan modification,collection,foreclosure" at 25% of all complaints, followed by "Struggling to pay mortgage" at 22.9%. The three most cited specific problems are: "account information incorrect" (0.5%), "account status incorrect" (0.4%), "escrow, taxes, or insurance" (0.4%).
The third most common category is "Trouble during payment process" at 21.8%, representing 792 complaints.
Other frequently cited problems include "trying to communicate with the company to fix an issue while managing or servicing your loan" (0.4%) and "foreclosure" (0.2%).
Complaint volume varied (2022: 140, 2023: 37, 2024: 21, 2025: 24).
Most complaints involve conventional mortgages (37.3%), followed by Other mortgage (18.2%).
Complaints are geographically concentrated: California (728), Florida (448), and New York (269) account for 40% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Community Loan Servicing from 2012 to present.
Annual Complaints — Community Loan Servicing
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Community Loan Servicing
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 910 | 25% |
| Struggling to pay mortgage | 831 | 22.9% |
| Trouble during payment process | 792 | 21.8% |
| Loan servicing, payments, escrow account | 744 | 20.5% |
| Applying for a mortgage or refinancing an existing mortgage | 79 | 2.2% |
| Other | 65 | 1.8% |
| Closing on a mortgage | 57 | 1.6% |
| Settlement process and costs | 44 | 1.2% |
| Incorrect information on your report | 43 | 1.2% |
| Application, originator, mortgage broker | 42 | 1.2% |
How Community Loan Servicing Responds
Community Loan Servicing closes 97.9% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Borrowers disputed 10.9% of Community Loan Servicing's responses — above the 8.3% industry average, indicating more borrowers felt their complaints were inadequately addressed.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 3,558 | 97.9% |
| Closed | 65 | 1.8% |
| Closed with non-monetary relief Non-monetary relief | 12 | 0.3% |
| Closed with monetary relief Monetary relief | 1 | 0% |
Top States by Complaint Volume
View all 49 locations
| State | Complaints |
|---|---|
| CA | 728 |
| FL | 448 |
| NY | 269 |
| GA | 217 |
| NJ | 212 |
| IL | 127 |
| PA | 124 |
| MD | 116 |
| VA | 116 |
| AZ | 108 |
| TX | 96 |
| NC | 86 |
| CO | 78 |
| OH | 68 |
| MA | 67 |
| WA | 65 |
| NV | 62 |
| MI | 60 |
| MN | 46 |
| MO | 44 |
| CT | 39 |
| SC | 38 |
| TN | 34 |
| LA | 26 |
| OR | 26 |
| IN | 25 |
| WI | 25 |
| OK | 22 |
| DE | 21 |
| AL | 20 |
| IA | 17 |
| NM | 15 |
| KY | 13 |
| RI | 12 |
| UT | 12 |
| MS | 12 |
| NH | 11 |
| DC | 11 |
| HI | 10 |
| KS | 10 |
| WV | 9 |
| VT | 8 |
| ME | 7 |
| AR | 6 |
| ID | 3 |
| NE | 3 |
| MT | 3 |
| ND | 2 |
| WY | 1 |
Community Loan Servicing's complaints concentrate in California (728), Florida (448), and New York (269). These three states account for 40% of all complaints. If you're dealing with Community Loan Servicing, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Florida and New York.
Enforcement Record
We don't list a CFPB enforcement action against Community Loan Servicing. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 3,636 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about Community Loan Servicing, which responded to 98.5% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Community Loan Servicing. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search Community Loan Servicing Complaints
Browse the 500 most recent complaints filed against Community Loan Servicing. Filter by issue type, state, date range, or keyword. Try filtering by "Loan modification" — it represents 25% of all complaints. Most complaints originate from California.
Know Your Rights with Community Loan Servicing
File a CFPB Complaint
If Community Loan Servicing is mishandling your mortgage, file a complaint with the CFPB. Community Loan Servicing currently responds to 98.5% of complaints on time, ranking #49 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Community Loan Servicing's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If Community Loan Servicing is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Community Loan Servicing
How many complaints does Community Loan Servicing have?
Community Loan Servicing has 3,636 mortgage-related complaints in the CFPB database since 2012, ranking #27 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 98.5%, which is below the 98.8% average across the 75 largest servicers. Complaint volume rose 14% between 2024 and 2025.
What is the most common complaint about Community Loan Servicing?
The most common complaint category is "Loan modification,collection,foreclosure" at 25% of all complaints — loan modification, loss mitigation, and foreclosure disputes. Borrowers report delayed modification decisions, lost paperwork requiring repeated submissions, and dual tracking — where the servicer pursues foreclosure while a modification application is pending. The most frequently cited specific problem is "account information incorrect" (0.5% of complaints). The second most common category is "Struggling to pay mortgage" at 22.9%.
Has Community Loan Servicing faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against Community Loan Servicing. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 3,636 complaints, ranking #27 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against Community Loan Servicing?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Community Loan Servicing as the company. Select "Conventional home mortgage" as the sub-product — 37.3% of complaints against Community Loan Servicing fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Community Loan Servicing, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Community Loan Servicing?
The 98.5% timely response rate means Community Loan Servicing responded to that share of complaints within the CFPB's applicable response window, ranking #49 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 97.9% — means the servicer responded but did not necessarily resolve the borrower's issue.