New American Funding phone numbers
Ranked #62 of 75 by complaint volume · 782 complaints · 95.7% timely response
How to reach New American Funding
SAT 10:00am-2:00pm CT Source: New American Funding, checked Oct 22, 2026
P.O. Box 650076
Dallas, TX 75265-0076 Source: New American Funding, checked Oct 30, 2026
Use the address on your monthly statement if it differs.
American Default is independent of New American Funding. Each phone number and address above is copied word for word from New American Funding's own pages on the date shown.
How New American Funding Compares
For New American Funding, "Trouble during payment process" accounts for 27.0% of CFPB mortgage complaints in this profile; volume rose 86% from 2024 to 2025, ranking it #62 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's lower third; this profile has no linked CFPB enforcement action. Company context: DBA New American Funding. This profile retains the historical CFPB mortgage complaint record tracked for this servicer.
Compare the nearest profiles by complaint volume: The Money Source (TMS) and Arvest Bank.
What Borrowers Complain About
New American Funding borrowers' most common complaint category is "Trouble during payment process" at 27% of all complaints, followed by "Applying for a mortgage or refinancing an existing mortgage" at 24.4%. The three most cited specific problems are: "trying to communicate with the company to fix an issue while managing or servicing your loan" (4.5%), "applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu" (4.5%), "escrow, taxes, or insurance" (4.1%).
The third most common category is "Closing on a mortgage" at 18%, representing 141 complaints.
Other frequently cited problems include "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (4%) and "payment process" (2.7%).
Complaint volume varied (2022: 81, 2023: 71, 2024: 69, 2025: 128).
Most complaints involve conventional mortgages (40.8%), followed by FHA mortgages (36.3%).
New American Funding's consumer dispute rate of 2.3% is below the 8.3% industry average.
Complaints are geographically concentrated: California (152), Georgia (89), and Texas (53) account for 38% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for New American Funding from 2012 to present.
Annual Complaints — New American Funding
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — New American Funding
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 211 | 27% |
| Applying for a mortgage or refinancing an existing mortgage | 191 | 24.4% |
| Closing on a mortgage | 141 | 18% |
| Struggling to pay mortgage | 134 | 17.1% |
| Application, originator, mortgage broker | 30 | 3.8% |
| Loan servicing, payments, escrow account | 25 | 3.2% |
| Incorrect information on your report | 13 | 1.7% |
| Settlement process and costs | 9 | 1.2% |
| Loan modification,collection,foreclosure | 8 | 1% |
| Credit decision / Underwriting | 8 | 1% |
How New American Funding Responds
New American Funding closes 96.9% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Only The share of complaints closed with monetary relief was 2.9% to the borrower. Borrowers disputed 2.3% of responses, below the 8.3% industry average.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 758 | 96.9% |
| Closed with monetary relief Monetary relief | 23 | 2.9% |
| In progress | 1 | 0.1% |
Top States by Complaint Volume
View all 46 locations
| State | Complaints |
|---|---|
| CA | 152 |
| GA | 89 |
| TX | 53 |
| FL | 52 |
| IL | 36 |
| CO | 31 |
| PA | 30 |
| NV | 28 |
| MD | 24 |
| MO | 22 |
| WA | 20 |
| NC | 19 |
| OR | 18 |
| AZ | 17 |
| MN | 17 |
| VA | 14 |
| SC | 14 |
| NJ | 13 |
| AL | 12 |
| MI | 12 |
| UT | 11 |
| OH | 10 |
| WI | 8 |
| TN | 7 |
| MS | 7 |
| KY | 6 |
| MA | 5 |
| IA | 5 |
| NY | 5 |
| NM | 4 |
| OK | 4 |
| IN | 4 |
| MT | 3 |
| CT | 3 |
| DC | 3 |
| LA | 3 |
| ID | 2 |
| KS | 2 |
| DE | 2 |
| AR | 2 |
| SD | 1 |
| VT | 1 |
| WY | 1 |
| ME | 1 |
| NH | 1 |
| WV | 1 |
New American Funding's complaints concentrate in California (152), Georgia (89), and Texas (53). These three states account for 38% of all complaints. If you're dealing with New American Funding, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: California, Georgia and Texas.
Enforcement Record
We don't list a CFPB enforcement action against New American Funding. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 782 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about New American Funding, which responded to 95.7% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for New American Funding. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search New American Funding Complaints
Browse the 500 most recent complaints filed against New American Funding. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 27% of all complaints. Most complaints originate from California.
Know Your Rights with New American Funding
File a CFPB Complaint
If New American Funding is mishandling your mortgage, file a complaint with the CFPB. New American Funding currently responds to 95.7% of complaints on time, ranking #67 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review New American Funding's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in California (their highest complaint state), find local help.
Find Legal Aid
If New American Funding is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about New American Funding
How many complaints does New American Funding have?
New American Funding has 782 mortgage-related complaints in the CFPB database since 2012, ranking #62 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 95.7%, which is below the 98.8% average across the 75 largest servicers. Complaint volume rose 86% between 2024 and 2025.
What is the most common complaint about New American Funding?
The most common complaint category is "Trouble during payment process" at 27% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "trying to communicate with the company to fix an issue while managing or servicing your loan" (4.5% of complaints). The second most common category is "Applying for a mortgage or refinancing an existing mortgage" at 24.4%.
Has New American Funding faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against New American Funding. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 782 complaints, ranking #62 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against New American Funding?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name New American Funding as the company. Select "Conventional home mortgage" as the sub-product — 40.8% of complaints against New American Funding fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to New American Funding, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for New American Funding?
The 95.7% timely response rate means New American Funding responded to that share of complaints within the CFPB's applicable response window, ranking #67 of 75 servicers. The industry average is 98.8%. The share of complaints closed with monetary relief was 2.9% and 0% in non-monetary relief (such as account corrections or fee waivers). "Closed with explanation" — the most common outcome at 96.9% — means the servicer responded but did not necessarily resolve the borrower's issue.