Huntington Bank
Ranked #50 of 75 by complaint volume · 1,153 complaints · 99.8% timely response
Check your statement for the address for a mortgage-assistance application.
Every number above is copied from Huntington Bank's own site on the date shown. If one has changed, the number on your mortgage statement wins.
How Huntington Bank Compares
For Huntington Bank, "Trouble during payment process" accounts for 38.6% of CFPB mortgage complaints in this profile; volume rose 8% from 2024 to 2025, ranking it #50 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's middle third; this profile has no linked CFPB enforcement action.
Compare the nearest profiles by complaint volume: Regions Bank and Santander Bank.
What Borrowers Complain About
Huntington Bank borrowers' most common complaint category is "Trouble during payment process" at 38.6% of all complaints, followed by "Loan servicing, payments, escrow account" at 12.9%. The three most cited specific problems are: "escrow, taxes, or insurance" (4.9%), "payment process" (3%), "trying to communicate with the company to fix an issue while managing or servicing your loan" (2.4%).
The third most common category is "Applying for a mortgage or refinancing an existing mortgage" at 11.7%, representing 135 complaints.
Other frequently cited problems include "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (1.9%) and "trying to communicate with the company to fix an issue with the application process" (1.2%).
Complaint volume varied (2022: 111, 2023: 76, 2024: 63, 2025: 68).
Most complaints involve conventional mortgages (39.6%), followed by Home equity loan or line of credit (HELOC) (15.2%).
Complaints are geographically concentrated: Ohio (455), Michigan (248), and Illinois (62) account for 66% of all complaints.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Huntington Bank from 2012 to present.
Annual Complaints — Huntington Bank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Huntington Bank
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 445 | 38.6% |
| Loan servicing, payments, escrow account | 149 | 12.9% |
| Applying for a mortgage or refinancing an existing mortgage | 135 | 11.7% |
| Struggling to pay mortgage | 114 | 9.9% |
| Closing on a mortgage | 88 | 7.6% |
| Loan modification,collection,foreclosure | 87 | 7.5% |
| Application, originator, mortgage broker | 57 | 4.9% |
| Settlement process and costs | 21 | 1.8% |
| Incorrect information on your report | 19 | 1.6% |
| Credit decision / Underwriting | 17 | 1.5% |
How Huntington Bank Responds
Huntington Bank closes 75.3% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. The share of complaints closed with monetary relief was 12.8% to the borrower, which is notably above average. 8.8% received non-monetary relief such as account corrections or fee waivers.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 868 | 75.3% |
| Closed with monetary relief Monetary relief | 148 | 12.8% |
| Closed with non-monetary relief Non-monetary relief | 102 | 8.8% |
| Closed without relief | 13 | 1.1% |
| Closed | 9 | 0.8% |
| In progress | 8 | 0.7% |
| Closed with relief | 5 | 0.4% |
Top States by Complaint Volume
View all 40 locations
| State | Complaints |
|---|---|
| OH | 455 |
| MI | 248 |
| IL | 62 |
| PA | 52 |
| IN | 50 |
| WV | 25 |
| TX | 24 |
| KY | 21 |
| FL | 18 |
| MN | 18 |
| CA | 15 |
| GA | 14 |
| NY | 12 |
| NJ | 11 |
| CO | 10 |
| TN | 9 |
| WI | 8 |
| MS | 8 |
| MD | 7 |
| AZ | 6 |
| WA | 6 |
| VA | 5 |
| SC | 5 |
| NC | 4 |
| MO | 4 |
| AL | 4 |
| MA | 3 |
| LA | 3 |
| CT | 3 |
| ND | 3 |
| MT | 3 |
| UT | 2 |
| OK | 2 |
| NV | 2 |
| OR | 2 |
| KS | 2 |
| ID | 1 |
| IA | 1 |
| ME | 1 |
| AR | 1 |
Huntington Bank's complaints concentrate in Ohio (455), Michigan (248), and Illinois (62). These three states account for 66% of all complaints. If you're dealing with Huntington Bank, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: Ohio, Michigan and Illinois.
Enforcement Record
We don't list a CFPB enforcement action against Huntington Bank. Our list is curated, so that isn't a finding that none exists; the CFPB's enforcement page is the full record. The database includes 1,153 complaints since 2012, one of the smaller complaint footprints among the top 75 servicers.
You can file a CFPB complaint about Huntington Bank, which responded to 99.8% of complaints within the required timeframe.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Huntington Bank. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Search Huntington Bank Complaints
Browse the 500 most recent complaints filed against Huntington Bank. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 38.6% of all complaints. Most complaints originate from Ohio.
Know Your Rights with Huntington Bank
File a CFPB Complaint
If Huntington Bank is mishandling your mortgage, file a complaint with the CFPB. Huntington Bank currently responds to 99.8% of complaints on time, ranking #13 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Huntington Bank's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in Ohio (their highest complaint state), find local help.
Find Legal Aid
If Huntington Bank is violating federal servicing rules, a legal aid attorney may represent you for free. A complaint record describes reported problems, rather than a finding about your account.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Huntington Bank
How many complaints does Huntington Bank have?
Huntington Bank has 1,153 mortgage-related complaints in the CFPB database since 2012, ranking #50 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 99.8%, which is above the 98.8% average across the 75 largest servicers. Complaint volume was roughly stable between 2024 and 2025.
What is the most common complaint about Huntington Bank?
The most common complaint category is "Trouble during payment process" at 38.6% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "escrow, taxes, or insurance" (4.9% of complaints). The second most common category is "Loan servicing, payments, escrow account" at 12.9%.
Has Huntington Bank faced any CFPB enforcement actions?
We don't list a CFPB enforcement action against Huntington Bank. Our list is curated, so that isn't a finding that none exists; the CFPB enforcement page is the full record. The database includes 1,153 complaints, ranking #50 by volume among the 75 largest servicers. You can file one at consumerfinance.gov/complaint; the CFPB sends it to the company, where the company can respond through the CFPB process.
How do I file a complaint against Huntington Bank?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Huntington Bank as the company. Select "Conventional home mortgage" as the sub-product — 39.6% of complaints against Huntington Bank fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Huntington Bank, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Huntington Bank?
The 99.8% timely response rate means Huntington Bank responded to that share of complaints within the CFPB's applicable response window, ranking #13 of 75 servicers. The industry average is 98.8%. The share of complaints closed with monetary relief was 12.8% and 8.8% in non-monetary relief (such as account corrections or fee waivers). "Closed with explanation" — the most common outcome at 75.3% — means the servicer responded but did not necessarily resolve the borrower's issue.