Carrington Mortgage phone numbers
Ranked #16 of 75 by complaint volume · 6,573 complaints · 99.5% timely response
How to reach Carrington Mortgage
P.O. Box 660586
Dallas, TX 75266-0586 Source: Carrington Mortgage, checked Oct 22, 2026
P.O. Box 5001
Westfield, IN 46074 Carrington's contact page asks you to put your loan number on every page you send. Source: Carrington Mortgage, checked Oct 22, 2026
Use the address on your monthly statement if it differs.
American Default is independent of Carrington Mortgage. Each phone number and address above is copied word for word from Carrington Mortgage's own pages on the date shown.
Ownership and transfers
- Valon Mortgage is now part of Carrington Mortgage Services: same loan, new name. Source: lending.servicedbycarrington.com, checked Sep 30, 2026
Your mortgage statement shows who services your loan now.
How Carrington Mortgage Compares
For Carrington Mortgage, "Trouble during payment process" accounts for 33.0% of CFPB mortgage complaints in this profile; volume rose 24% from 2024 to 2025, ranking it #16 of 75 mortgage servicers tracked here by CFPB complaint volume and in this tracked set's upper third; this profile links 1 CFPB enforcement action.
Compare the nearest profiles by complaint volume: LoanCare and PennyMac.
What Borrowers Complain About
Carrington Mortgage borrowers' most common complaint category is "Trouble during payment process" at 33% of all complaints, followed by "Struggling to pay mortgage" at 28.3%. The three most cited specific problems are: "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (4.9%), "trying to communicate with the company to fix an issue while managing or servicing your loan" (4.1%), "escrow, taxes, or insurance" (4%).
The third most common category is "Loan modification,collection,foreclosure" at 11.7%, representing 771 complaints.
Other frequently cited problems include "payment process" (3.2%) and "applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu" (2.3%).
Complaint volume varied (2022: 441, 2023: 567, 2024: 411, 2025: 511).
Most complaints involve FHA mortgages (37.1%), followed by conventional mortgages (26.7%).
Carrington Mortgage's consumer dispute rate of 3.8% is below the 8.3% industry average.
Complaint Volume Over Time
Annual Consumer Financial Protection Bureau complaint volume for Carrington Mortgage from 2012 to present.
Annual Complaints — Carrington Mortgage
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Recent Monthly Trend
Monthly complaint volume over the last 24 months.
Monthly Complaints — Carrington Mortgage
Source: Consumer Financial Protection Bureau Consumer Complaint Database
Top Complaint Issues
| Issue | Count | Share |
|---|---|---|
| Trouble during payment process | 2,171 | 33% |
| Struggling to pay mortgage | 1,857 | 28.3% |
| Loan modification,collection,foreclosure | 771 | 11.7% |
| Loan servicing, payments, escrow account | 734 | 11.2% |
| Applying for a mortgage or refinancing an existing mortgage | 271 | 4.1% |
| Incorrect information on your report | 211 | 3.2% |
| Closing on a mortgage | 200 | 3% |
| Other | 81 | 1.2% |
| Application, originator, mortgage broker | 76 | 1.2% |
| Problem with a company's investigation into an existing problem | 52 | 0.8% |
How Carrington Mortgage Responds
Carrington Mortgage closes 96.3% of complaints with an explanation — meaning they responded but did not necessarily fix the borrower's issue. Only The share of complaints closed with monetary relief was 0.2% to the borrower. Borrowers disputed 3.8% of responses, below the 8.3% industry average.
| Response Type | Count | Share |
|---|---|---|
| Closed with explanation | 6,332 | 96.3% |
| In progress | 164 | 2.5% |
| Closed with non-monetary relief Non-monetary relief | 40 | 0.6% |
| Closed | 20 | 0.3% |
| Closed with monetary relief Monetary relief | 10 | 0.2% |
| Closed with relief | 4 | 0.1% |
| Closed without relief | 3 | 0% |
Top States by Complaint Volume
View all 51 locations
| State | Complaints |
|---|---|
| TX | 646 |
| FL | 635 |
| CA | 625 |
| GA | 405 |
| NY | 361 |
| NJ | 260 |
| IL | 259 |
| MD | 232 |
| NC | 223 |
| PA | 197 |
| VA | 171 |
| LA | 160 |
| OH | 154 |
| TN | 152 |
| MI | 140 |
| WA | 137 |
| AL | 131 |
| AZ | 123 |
| MA | 118 |
| CO | 105 |
| IN | 104 |
| SC | 101 |
| MO | 101 |
| CT | 90 |
| NV | 70 |
| WI | 67 |
| MN | 56 |
| OK | 52 |
| MS | 49 |
| UT | 45 |
| KY | 45 |
| IA | 43 |
| NH | 40 |
| AR | 40 |
| DE | 38 |
| OR | 36 |
| ME | 36 |
| KS | 35 |
| DC | 27 |
| NM | 26 |
| NE | 24 |
| HI | 22 |
| WV | 21 |
| RI | 21 |
| AK | 13 |
| MT | 13 |
| ID | 12 |
| VT | 8 |
| WY | 6 |
| ND | 4 |
| SD | 3 |
Carrington Mortgage's complaints concentrate in Texas (646), Florida (635), and California (625). These three states account for 29% of all complaints. If you're dealing with Carrington Mortgage, check your state's foreclosure laws — protections vary significantly. Law pages for its top complaint states: Texas, Florida and California.
CFPB Enforcement Actions
Penalized for cheating homeowners out of CARES Act rights — failing to implement pandemic forbearance protections for borrowers with federally backed mortgages.
Legal History
Carrington Mortgage appears in 1 legal case tracked by American Default, including federal enforcement actions, U.S. Department of Justice settlements, state attorney general actions, and class action lawsuits.
Federal Enforcement
Consumer Financial Protection Bureau v. Carrington Mortgage Services, LLC
Penalized for cheating homeowners out of CARES Act rights — failing to implement pandemic forbearance protections for borrowers with federally backed mortgages.
https://www.consumerfinance.gov/enforcement/actions/carrington-mortgage-services-llc/
Search Carrington Mortgage Complaints
Browse the 500 most recent complaints filed against Carrington Mortgage. Filter by issue type, state, date range, or keyword. Try filtering by "Trouble during payment process" — it represents 33% of all complaints. Most complaints originate from Texas.
Know Your Rights with Carrington Mortgage
File a CFPB Complaint
If Carrington Mortgage is mishandling your mortgage, file a complaint with the CFPB. Carrington Mortgage currently responds to 99.5% of complaints on time, ranking #25 of 75 servicers.
Send a Qualified Written Request
A qualified written request asks about servicing your mortgage account. The federal servicing guide explains which requests are covered, where they go, and the response requirements and exceptions.
Get Free Housing Counseling
A HUD-approved housing counselor can review Carrington Mortgage's actions on your account, help you negotiate, and guide loss mitigation options — at no cost. If you're in Texas (their highest complaint state), find local help.
Find Legal Aid
If Carrington Mortgage is violating federal servicing rules, a legal aid attorney may represent you for free. Carrington Mortgage has 1 CFPB enforcement action on record — the linked orders describe those cases.
Letters about your mortgage account
A qualified written request asks about servicing your loan. A notice of error identifies a servicing error. Federal rules have different requirements and exceptions for these letters; the guide to your rights explains them.
Disclaimer: Complaint counts reflect consumer-reported issues submitted to the CFPB and do not indicate wrongdoing. This data is provided for informational purposes only and should not be construed as legal or financial advice. Complaint volume correlates with servicer size — larger servicers with more customers naturally receive more complaints.
Questions about Carrington Mortgage
How many complaints does Carrington Mortgage have?
Carrington Mortgage has 6,573 mortgage-related complaints in the CFPB database since 2012, ranking #16 out of the top 75 mortgage servicers by complaint volume. Their timely response rate is 99.5%, which is above the 98.8% average across the 75 largest servicers. Complaint volume rose 24% between 2024 and 2025.
What is the most common complaint about Carrington Mortgage?
The most common complaint category is "Trouble during payment process" at 33% of all complaints — payment processing problems — misapplied payments, escrow calculation errors, and billing disputes. Borrowers report payments credited late or to the wrong account, escrow shortages they weren't notified about, and unexplained fee charges. The most frequently cited specific problem is "trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure" (4.9% of complaints). The second most common category is "Struggling to pay mortgage" at 28.3%.
Has Carrington Mortgage faced any CFPB enforcement actions?
Yes, Carrington Mortgage has faced 1 CFPB enforcement action, with $5.25 million in recorded penalties. In 2022: Penalized for cheating homeowners out of CARES Act rights — failing to implement pandemic forbearance protections for borrowers with federally backed mortgages. You can review the full consent order on the CFPB enforcement page.
How do I file a complaint against Carrington Mortgage?
File at consumerfinance.gov/complaint. Select "Mortgage" as the product type and name Carrington Mortgage as the company. Select "FHA mortgage" as the sub-product — 37.1% of complaints against Carrington Mortgage fall in this category. Describe your issue in detail — include dates, account numbers, and any written correspondence. The CFPB forwards your complaint to Carrington Mortgage, where the company can respond through the CFPB process. You can also send a Qualified Written Request (QWR) under RESPA § 6 directly to the servicer, which has requirements and exceptions explained in the linked guide.
What does the timely response rate mean for Carrington Mortgage?
The 99.5% timely response rate means Carrington Mortgage responded to that share of complaints within the CFPB's applicable response window, ranking #25 of 75 servicers. The industry average is 98.8%. "Closed with explanation" — the most common outcome at 96.3% — means the servicer responded but did not necessarily resolve the borrower's issue.