Dovenmuehle mortgage complaints reached 145, nearly double the prior year
The CFPB recorded 145 mortgage complaints under Dovenmuehle’s name in the latest 12 months, nearly double the prior year. Dovenmuehle services loans for banks, credit unions and other lenders. Its borrower service number is 800-669-4268. Mail payments to the address on your current statement.
Next edition expected January 2027
How to reach Dovenmuehle about your loan
Dovenmuehle lists the customer-service number below. The current statement or account notices identify the route for written servicing requests. American Default publishes independently of the company.
Dovenmuehle customer service
800-669-4268Dovenmuehle names this as a customer-service number on its contact page.
Listed on yourmortgageonline.com · checked Oct 23, 2026
The public borrower entry page points homeowners to account access and foreclosure-prevention resources. Its corporate number is for business contacts, not the borrower-service line.
Dovenmuehle can service a loan owned by another company
Dovenmuehle services loans for banks, credit unions and other lenders. Its client stories name Westerra Credit Union, Raymond James Bank and Colorado Housing & Finance Authority. The lender or investor can still own your loan while Dovenmuehle collects payments. The Westerra case study is dated April 2026; the Raymond James and Colorado housing examples date to January 2024. A March 2025 case study also names Churchill Mortgage. Those examples put a credit union, a bank and a state housing agency behind the same Dovenmuehle servicing name.
Regulation X lets a borrower ask Dovenmuehle in writing for the loan owner’s name and contact information; the servicer has 10 business days to respond. The current statement identifies where to send the request.
Payment problems take a larger share at Dovenmuehle
Since May 1, 2017, 62.8% of Dovenmuehle mortgage complaints concern trouble during the payment process. The median was 50.4% among 74 other mortgage companies, each with at least 200 mortgage complaints in the same period.
Of 217 Dovenmuehle payment complaints with subissue detail, 31.3% involved trouble reaching the company about account management. Escrow, tax and insurance concerns followed at 28.1%.
Dovenmuehle payment complaints: 62.8% against 50.4% at peers
This company Median of other companies
Trouble during payment process
Struggling to pay mortgage
Closing on a mortgage
Applying for a mortgage or refinancing an existing mortgage
Incorrect information on your report
Problem with a credit reporting company's investigation into an existing problem
Dovenmuehle’s latest 12-month count exceeds the prior year
The CFPB logged 86 mortgage complaints under Dovenmuehle from October 21, 2024, through October 20, 2025. The following 12 months had 145.
That is 59 additional complaints under Dovenmuehle’s own name. Because it services loans for lenders such as Westerra and Raymond James Bank, a borrower could recognize the lender’s brand while the CFPB record names Dovenmuehle.
Dovenmuehle Mortgage: 86 before, 145 now
How has Dovenmuehle’s annual complaint count moved?
Dovenmuehle’s annual series peaked at 346 complaints in 2020. The count fell to 104 in 2024 and 99 in 2025. The 2026 bar counts 118 through October 20 and is not a full calendar year. The 2020 spike followed 143 complaints in 2019, and 2021 remained high at 327.
Dovenmuehle Mortgage: 99 in 2025 and 118 through October 20, 2026
Recent Dovenmuehle complaints were recorded as timely
In the latest 12 months, the CFPB marked 145 of 145 Dovenmuehle complaints answered on time, or 100.0%. The median is 100.0% among 33 other mortgage companies in this comparison, each with at least 200 mortgage complaints in that window.
Of Dovenmuehle complaints received since January 2025, 98.6% closed with an explanation. The CFPB’s relief labels are 0.0% monetary and 0.0% nonmonetary.
How to ask Dovenmuehle about a hardship
Dovenmuehle’s borrower page links to alternatives to foreclosure and loss-mitigation information.
A borrower can ask the customer-service team which application channel applies to the loan. A HUD-approved housing counselor can help prepare questions and review options for free. Its contact page also prints TDD 866-352-3684.
-
Check the lender name and servicing number
Dovenmuehle works for multiple lenders. The name and phone on the statement identify the account contact.
Source: Dovenmuehle borrower page
-
Ask for the loan’s assistance route
The borrower page points to foreclosure alternatives. The servicer can identify the application and document channel tied to your account.
Source: Dovenmuehle borrower page
Where can a Dovenmuehle Mortgage borrower complain?
The CFPB form accepts Dovenmuehle mortgage-servicing complaints and requests a company response. Washington’s Department of Financial Institutions entered the two state orders below. For a current state complaint, the CFPB directory identifies the agency for the borrower’s state.
The Consumer Financial Protection Bureau accepts mortgage complaints from borrowers. CFPB contact page
Dovenmuehle Mortgage regulator and court record
Washington entered two consent orders against Dovenmuehle Mortgage, Inc. The 2012 final fine was $50,000, rather than the $500,000 proposed in the charges. The 2017 agreement imposed no fine but required a $150,000 financial-literacy payment.
-
Dec 4, 2017
Washington Department of Financial Institutions Consent order
Washington said Dovenmuehle serviced Washington mortgages from an Illinois office that was not licensed for that work. The settlement required licensing and compliance terms.
Admitted wrongdoing? Dovenmuehle neither admitted nor denied wrongdoing in this consent order.
$0 fine; $1,000 investigation costs and $150,000 for financial literacy. The summary lists no borrower restitution.
Status: Consent order entered December 4, 2017; costs and the financial-literacy payment were due December 1, 2017. · Washington DFI 2017 order
-
Apr 20, 2012
Washington Department of Financial Institutions Consent order with attached statement of charges
Washington alleged unlicensed mortgage servicing after a statutory change. The final agreement replaced the proposed fine in the attached charges.
Admitted wrongdoing? Dovenmuehle acknowledged that it failed to obtain the Washington license on time.
$50,000 final fine and $1,380 investigation costs; $0 restitution in the order summary. The $500,000 figure in the attached charges was proposed, not imposed.
Status: 2012 consent order entered. · Washington DFI 2012 order
What do the federal written-request rules say?
These deadlines describe ordinary cases; exceptions and extensions apply.
-
Written requests: route and response times
An error notice or information request uses the address specifically designated for those requests, if Dovenmuehle has named one. The borrower-service line can identify that route. Regulation X section 35 requires acknowledgment of an error notice within five business days and a substantive reply within 30. Section 36 provides 30 business days for information requests and 10 to identify the owner.
Source: Consumer Financial Protection Bureau Regulation X, sections 35 and 36
Get the next edition of this page by email
One email when the next edition is out, expected in January 2027. Unsubscribe anytime.
Thanks, that helps.
Questions about Dovenmuehle Mortgage
How can I request the owner of a Dovenmuehle-serviced loan?
A borrower can ask Dovenmuehle for the owner’s name and contact information in writing. The request uses the designated information-request address, if Dovenmuehle has named one; its borrower contact page gives the customer-service route for asking. Regulation X sets a 10-business-day response period for an owner-identification request.
Does Dovenmuehle name any banks or credit unions it serves?
Its company media page names Westerra Credit Union and Raymond James Bank. It also describes work for Colorado Housing & Finance Authority.
What was the final fine in Washington’s 2012 Dovenmuehle case?
The final order imposed a $50,000 fine and $1,380 in investigation costs. The $500,000 amount in the attached charges was a proposal.
Where can I reach Dovenmuehle customer service?
The borrower contact page prints 800-669-4268. It also prints TDD 866-352-3684, while the written error-notice route uses a separate attention line.
Protect yourself from scams
The FTC and CFPB describe these warning signs and the rules behind them:
- Upfront fees for promised relief are a warning sign. Under FTC mortgage-assistance rules, most companies that sell mortgage help cannot charge until a homeowner accepts a written offer from the mortgage company or lender. A separate FTC rule covers debt-relief companies that sell by phone and ties fees to a completed debt arrangement. It bars a fee until at least one debt has been settled or changed, the customer agrees to the arrangement, and the customer has made a payment under it. The FTC describes a narrow exception for lawyers who give help as part of the practice of law and are licensed in the state where the client or dwelling is. The lawyer follows that state's rules for attorneys, and advance fees are placed in a client trust account before services begin under state trust-account rules.
- HUD-approved foreclosure-prevention counseling is free. HUD’s national counselor line is 800-569-4287. The CFPB counselor finder lists agencies and their services. If an organization charges for help described as free HUD counseling, the CFPB finder can verify the agency and its listed services before any payment.
- A request to sign over a deed is a warning sign. The CFPB identifies title-transfer schemes among foreclosure-relief scams. Signing over title can mean losing ownership of the home; a lawyer can explain what a proposed document would do.
- Foreclosure protections depend on timing and the loan. Regulation X generally bars the first foreclosure notice or filing on a principal-residence loan until the borrower is more than 120 days behind, subject to exceptions. A complete assistance application can delay some foreclosure steps, but that depends on when it arrives; it does not necessarily stop every step. The CFPB warns about promises to “save” a home.
Free help if you're behind
Housing counselors approved by the U.S. Department of Housing and Urban Development work at nonprofit agencies. The Consumer Financial Protection Bureau describes free foreclosure-avoidance counseling, including help with mortgage-company conversations and available options Source CFPB.
-
HUD-approved housing counselors
Our help directory lists 1,010 agencies approved for foreclosure counseling, by state.
-
Legal aid
Nonprofit law offices give free civil legal help to people with low incomes. Our help directory lists the 120 offices the Legal Services Corporation funds.
Every figure on this page, with its period and the CFPB filter behind it, in one file. Free to use with credit to American Default Research.
Sources and method
We gather the data, run the numbers and research each company ourselves. The CFPB publishes complaints without verifying every borrower account. Counts use the CFPB company name “Dovenmuehle Mortgage, Inc.” and the dates printed beside each chart. For each comparison, we take the middle issue share or response share among other mortgage companies with at least 200 complaints in that chart’s period. Updated: October 2026 · Next review expected: January 2027.
- Consumer Financial Protection Bureau, Consumer Complaint Database Mortgage complaints about the company, received through Oct 20, 2026. Our counts from the CFPB's complaint records.
- Borrower contact information
- Named subservicing clients
- Borrower resources
- Washington 2017 settlement
- Washington 2012 settlement
- CFPB mortgage complaint data
- State regulator complaint directory
- Free housing counseling
We write with assistance from AI tools. Figures come from the data and sources named on this page.