{
 "page": "/servicers/sn-servicing/",
 "edition": "October 2026",
 "published": "2026-10-21",
 "next_edition": {
  "month": "2027-01",
  "trigger": "every quarter, or sooner if a regulator or court acts"
 },
 "data_commit": "feb0ca2e9330567e23b1570a1852a8b418f70136",
 "title": "SN Servicing hardship complaints make up {issue1_share} of its mortgage record",
 "description": "SN Servicing asset-manager phone, designated written-request address, complaint mix and transfer guidance.",
 "figures": {
  "complaints_2012": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2012",
   "geo": "US",
   "period": "2012",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2013": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2013",
   "geo": "US",
   "period": "2013",
   "value": 12,
   "shown": "12",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2014": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2014",
   "geo": "US",
   "period": "2014",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2015": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2015",
   "geo": "US",
   "period": "2015",
   "value": 26,
   "shown": "26",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2016": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2016",
   "geo": "US",
   "period": "2016",
   "value": 22,
   "shown": "22",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2017": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2017",
   "geo": "US",
   "period": "2017",
   "value": 31,
   "shown": "31",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 47,
   "shown": "47",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 55,
   "shown": "55",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 98,
   "shown": "98",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 114,
   "shown": "114",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 91,
   "shown": "91",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 68,
   "shown": "68",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 108,
   "shown": "108",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 105,
   "shown": "105",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 97,
   "shown": "97",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; all received",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 887,
   "shown": "887",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-20",
   "value": 85,
   "shown": "85",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; first year",
   "geo": "US",
   "period": "first year",
   "value": 2012,
   "shown": "2012",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "last_complaint_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; last complaint year",
   "geo": "US",
   "period": "last complaint year",
   "value": 2026,
   "shown": "2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2021,
   "shown": "2021",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2025",
   "value": 38,
   "shown": "38",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 38,
   "of": 76
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 56,
   "shown": "56",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 56,
   "of": 76
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; CFPB labels in the edition comparison set: directory labels plus Valon Technologies, with the old PHH and duplicate Ocwen labels reconciled on the Onity page",
   "geo": "US",
   "period": "2026-10-20",
   "value": 76,
   "shown": "76",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 803,
   "shown": "803",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 74,
   "shown": "74",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 53.5,
   "shown": "53.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 23.1,
   "shown": "23.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 37.6,
   "shown": "37.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 50.8,
   "shown": "50.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 3.6,
   "shown": "3.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7.5,
   "shown": "7.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 3.1,
   "shown": "3.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 9.9,
   "shown": "9.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 1.1,
   "shown": "1.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; issue=Unable to get your credit report or credit score",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.6,
   "shown": "0.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Unable to get your credit report or credit score"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median share, issue=Unable to get your credit report or credit score",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Unable to get your credit report or credit score"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 177,
   "shown": "177",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; top issue, sub_issue=Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 42.4,
   "shown": "42.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; top issue, sub_issue=Foreclosure",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 29.4,
   "shown": "29.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Foreclosure"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; top issue, sub_issue=Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 15.3,
   "shown": "15.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; top issue, sub_issue=An existing modification, forbearance plan, short sale, or other loss mitigation relief",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 13,
   "shown": "13.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "An existing modification, forbearance plan, short sale, or other loss mitigation relief"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 202,
   "shown": "202",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 571,
   "shown": "571",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "late_answer_phrase": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; mortgage complaints answered late, with count-safe wording",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0 late answers",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; complaints",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 117,
   "shown": "117",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 117,
   "shown": "117",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; n peers",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 33,
   "shown": "33",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; complaints",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 115,
   "shown": "115",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 115,
   "shown": "115",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; n peers",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 26,
   "shown": "26",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; peer median timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_rank": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; rank among CFPB company labels by mortgage complaints in the current window",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 44,
   "shown": "44",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 9.9,
   "shown": "9.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 33.6,
   "shown": "33.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; servicemember recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 12.4,
   "shown": "12.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; servicemember recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 16.9,
   "shown": "16.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 20.8,
   "shown": "20.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11,
   "shown": "11.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "non_monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; non monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; heloc recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; heloc recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 2.2,
   "shown": "2.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 100,
   "shown": "100.00%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 99.93,
   "shown": "99.93%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "response_closed_with_explanation": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; company_response=Closed with explanation",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with explanation"
  },
  "response_closed_with_non_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; company_response=Closed with non-monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with non-monetary relief"
  },
  "response_closed_with_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; company_response=Closed with monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with monetary relief"
  },
  "untimely_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2018_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 14.9,
   "shown": "14.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 14,
   "shown": "14",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 25.5,
   "shown": "25.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 11,
   "shown": "11",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2020_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 11.2,
   "shown": "11.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2021_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2022_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2023_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2024_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false, received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "data_through": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; the complaint files' last date",
   "geo": "US",
   "period": "2026-10-20",
   "value": 20261020,
   "shown": "October 20, 2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-01",
   "geo": "US",
   "period": "2023-01",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-02",
   "geo": "US",
   "period": "2023-02",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-03",
   "geo": "US",
   "period": "2023-03",
   "value": 4,
   "shown": "4",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-04",
   "geo": "US",
   "period": "2023-04",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-05",
   "geo": "US",
   "period": "2023-05",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_06": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-06",
   "geo": "US",
   "period": "2023-06",
   "value": 4,
   "shown": "4",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_07": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-07",
   "geo": "US",
   "period": "2023-07",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_08": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-08",
   "geo": "US",
   "period": "2023-08",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_09": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-09",
   "geo": "US",
   "period": "2023-09",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_10": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-10",
   "geo": "US",
   "period": "2023-10",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_11": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-11",
   "geo": "US",
   "period": "2023-11",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2023-12",
   "geo": "US",
   "period": "2023-12",
   "value": 4,
   "shown": "4",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-01",
   "geo": "US",
   "period": "2024-01",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-02",
   "geo": "US",
   "period": "2024-02",
   "value": 10,
   "shown": "10",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-03",
   "geo": "US",
   "period": "2024-03",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-04",
   "geo": "US",
   "period": "2024-04",
   "value": 10,
   "shown": "10",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-05",
   "geo": "US",
   "period": "2024-05",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_06": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-06",
   "geo": "US",
   "period": "2024-06",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_07": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-07",
   "geo": "US",
   "period": "2024-07",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-08",
   "geo": "US",
   "period": "2024-08",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_09": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-09",
   "geo": "US",
   "period": "2024-09",
   "value": 8,
   "shown": "8",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_10": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-10",
   "geo": "US",
   "period": "2024-10",
   "value": 12,
   "shown": "12",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_11": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-11",
   "geo": "US",
   "period": "2024-11",
   "value": 18,
   "shown": "18",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2024-12",
   "geo": "US",
   "period": "2024-12",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2025-01",
   "geo": "US",
   "period": "2025-01",
   "value": 10,
   "shown": "10",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_01": {
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   "geo": "US",
   "period": "2025-01",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_01_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; timely=false share, received in 2025-01",
   "geo": "US",
   "period": "2025-01",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2025-02",
   "geo": "US",
   "period": "2025-02",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_02": {
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   "geo": "US",
   "period": "2025-02",
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   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
   "period": "2025-02",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2025-03",
   "geo": "US",
   "period": "2025-03",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_03": {
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   "geo": "US",
   "period": "2025-03",
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   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
   "period": "2025-03",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2025-04",
   "geo": "US",
   "period": "2025-04",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_04": {
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   "geo": "US",
   "period": "2025-04",
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   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_04_pct": {
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   "geo": "US",
   "period": "2025-04",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; received in 2025-05",
   "geo": "US",
   "period": "2025-05",
   "value": 8,
   "shown": "8",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_05": {
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   "geo": "US",
   "period": "2025-05",
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  "state1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=CA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 10.9,
   "shown": "10.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state2_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=FL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 18,
   "shown": "18",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=FL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 8.9,
   "shown": "8.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state3_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=NY",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 18,
   "shown": "18",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  },
  "state3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=NY share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 8.9,
   "shown": "8.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  },
  "state4_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=NC",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 14,
   "shown": "14",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NC"
  },
  "state4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=NC share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 6.9,
   "shown": "6.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NC"
  },
  "state5_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=GA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 14,
   "shown": "14",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=SN SERVICING CORPORATION; state=GA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 6.9,
   "shown": "6.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  }
 },
 "charts": {
  "complaints_by_year": {
   "series": "complaints by year received",
   "geo": "US",
   "points": [
    [
     "2014",
     7
    ],
    [
     "2015",
     26
    ],
    [
     "2016",
     22
    ],
    [
     "2017",
     31
    ],
    [
     "2018",
     47
    ],
    [
     "2019",
     55
    ],
    [
     "2020",
     98
    ],
    [
     "2021",
     114
    ],
    [
     "2022",
     91
    ],
    [
     "2023",
     68
    ],
    [
     "2024",
     108
    ],
    [
     "2025",
     105
    ],
    [
     "2026",
     97
    ]
   ]
  },
  "complaints_by_month": {
   "series": "complaints by month received, from January 2023",
   "geo": "US",
   "points": [
    [
     "2023-01",
     5
    ],
    [
     "2023-02",
     6
    ],
    [
     "2023-03",
     4
    ],
    [
     "2023-04",
     7
    ],
    [
     "2023-05",
     9
    ],
    [
     "2023-06",
     4
    ],
    [
     "2023-07",
     6
    ],
    [
     "2023-08",
     3
    ],
    [
     "2023-09",
     7
    ],
    [
     "2023-10",
     6
    ],
    [
     "2023-11",
     7
    ],
    [
     "2023-12",
     4
    ],
    [
     "2024-01",
     7
    ],
    [
     "2024-02",
     10
    ],
    [
     "2024-03",
     7
    ],
    [
     "2024-04",
     10
    ],
    [
     "2024-05",
     9
    ],
    [
     "2024-06",
     6
    ],
    [
     "2024-07",
     3
    ],
    [
     "2024-08",
     9
    ],
    [
     "2024-09",
     8
    ],
    [
     "2024-10",
     12
    ],
    [
     "2024-11",
     18
    ],
    [
     "2024-12",
     9
    ],
    [
     "2025-01",
     10
    ],
    [
     "2025-02",
     9
    ],
    [
     "2025-03",
     6
    ],
    [
     "2025-04",
     9
    ],
    [
     "2025-05",
     8
    ],
    [
     "2025-06",
     9
    ],
    [
     "2025-07",
     3
    ],
    [
     "2025-08",
     14
    ],
    [
     "2025-09",
     11
    ],
    [
     "2025-10",
     10
    ],
    [
     "2025-11",
     8
    ],
    [
     "2025-12",
     8
    ],
    [
     "2026-01",
     5
    ],
    [
     "2026-02",
     13
    ],
    [
     "2026-03",
     10
    ],
    [
     "2026-04",
     16
    ],
    [
     "2026-05",
     8
    ],
    [
     "2026-06",
     11
    ],
    [
     "2026-07",
     10
    ],
    [
     "2026-08",
     9
    ],
    [
     "2026-09",
     14
    ],
    [
     "2026-10",
     1
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Struggling to pay mortgage",
     53.5
    ],
    [
     "Trouble during payment process",
     37.6
    ],
    [
     "Closing on a mortgage",
     3.6
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     3.1
    ],
    [
     "Incorrect information on your report",
     1.1
    ],
    [
     "Unable to get your credit report or credit score",
     0.6
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Struggling to pay mortgage",
     23.1
    ],
    [
     "Trouble during payment process",
     50.8
    ],
    [
     "Closing on a mortgage",
     7.5
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     9.9
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Unable to get your credit report or credit score",
     0
    ]
   ]
  }
 }
}