{
 "page": "/servicers/shellpoint-partners/",
 "edition": "October 2026",
 "published": "2026-10-20",
 "next_edition": {
  "month": "2027-01",
  "trigger": "every quarter, or sooner if a regulator or court acts"
 },
 "data_commit": "fe30763dddd8f1c7c627f3411e6306b78b66cf49",
 "title": "Shellpoint payment complaints make up {issue1_share} of its mortgage record",
 "description": "Shellpoint's phone number and addresses, which line to call if your statement says Newrez, and how often it answered CFPB complaints late in 2026.",
 "figures": {
  "complaints_2012": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2012",
   "geo": "US",
   "period": "2012",
   "value": 4,
   "shown": "4",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2013": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2013",
   "geo": "US",
   "period": "2013",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2014": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2014",
   "geo": "US",
   "period": "2014",
   "value": 209,
   "shown": "209",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2015": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2015",
   "geo": "US",
   "period": "2015",
   "value": 317,
   "shown": "317",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2016": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2016",
   "geo": "US",
   "period": "2016",
   "value": 444,
   "shown": "444",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2017": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2017",
   "geo": "US",
   "period": "2017",
   "value": 560,
   "shown": "560",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 471,
   "shown": "471",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 826,
   "shown": "826",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 1770,
   "shown": "1,770",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 1478,
   "shown": "1,478",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 1117,
   "shown": "1,117",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 1241,
   "shown": "1,241",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 2714,
   "shown": "2,714",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 3287,
   "shown": "3,287",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-19",
   "value": 2877,
   "shown": "2,877",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; all received",
   "geo": "US",
   "period": "2012 to 2026-10-19",
   "value": 17322,
   "shown": "17,322",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-19",
   "value": 2509,
   "shown": "2,509",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; first year",
   "geo": "US",
   "period": "first year",
   "value": 2012,
   "shown": "2012",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; rank by complaints received among the companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2025",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 1,
   "of": 75
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; rank by complaints received among the companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2012 to 2026-10-19",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 6,
   "of": 75
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2026-10-19",
   "value": 75,
   "shown": "75",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 16122,
   "shown": "16,122",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 73,
   "shown": "73",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 61.9,
   "shown": "61.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 50.3,
   "shown": "50.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 24.1,
   "shown": "24.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 23.5,
   "shown": "23.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 5.4,
   "shown": "5.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 10,
   "shown": "10.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 4,
   "shown": "4.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 7.6,
   "shown": "7.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 2.9,
   "shown": "2.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; peer median share, issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 0.4,
   "shown": "0.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 6068,
   "shown": "6,068",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; top issue, sub_issue=Escrow, taxes, or insurance",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 32.6,
   "shown": "32.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Escrow, taxes, or insurance"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; top issue, sub_issue=Trying to communicate with the company to fix an issue while managing or servicing your loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 24.5,
   "shown": "24.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue while managing or servicing your loan"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; top issue, sub_issue=Payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 19.1,
   "shown": "19.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Payment process"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; top issue, sub_issue=Loan sold or transferred to another company",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 5.8,
   "shown": "5.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Loan sold or transferred to another company"
  },
  "sub5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; top issue, sub_issue=Fees charged",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 5.6,
   "shown": "5.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Fees charged"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 6164,
   "shown": "6,164",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 561,
   "shown": "561",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 40,
   "shown": "40",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 38,
   "shown": "38",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 9.1,
   "shown": "9.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 19.6,
   "shown": "19.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 35,
   "shown": "35.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; servicemember recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 14.8,
   "shown": "14.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; servicemember recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 17,
   "shown": "17.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 15.9,
   "shown": "15.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 10.9,
   "shown": "10.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.2,
   "shown": "0.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "response_closed_with_explanation": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; company_response=Closed with explanation",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 89.2,
   "shown": "89.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with explanation"
  },
  "response_in_progress": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; company_response=In progress",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 5.9,
   "shown": "5.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "In progress"
  },
  "response_untimely_response": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; company_response=Untimely response",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 4.7,
   "shown": "4.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Untimely response"
  },
  "response_closed_with_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; company_response=Closed with monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.2,
   "shown": "0.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with monetary relief"
  },
  "response_closed_with_non_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; company_response=Closed with non-monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with non-monetary relief"
  },
  "untimely_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 6,
   "shown": "6",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2018_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 1.3,
   "shown": "1.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2019",
   "geo": "US",
   "period": "2019",
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  },
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2022",
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  },
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   "geo": "US",
   "period": "2022",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2023",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2023_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2023-03",
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  "complaints_2023_04": {
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   "value": 93,
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2023_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2023-05",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  },
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   "period": "2025-01",
   "value": 1.3,
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  "complaints_2025_02": {
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "period": "2025-03",
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   "shown": "221",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "untimely_2025_03": {
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "value": 239,
   "shown": "239",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "value": 241,
   "shown": "241",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "period": "2025-11",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_11_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2025-11",
   "geo": "US",
   "period": "2025-11",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 345,
   "shown": "345",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_12_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 0.3,
   "shown": "0.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 319,
   "shown": "319",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_01_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 0.9,
   "shown": "0.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 264,
   "shown": "264",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 2,
   "shown": "2",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_02_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 0.8,
   "shown": "0.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 281,
   "shown": "281",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 7,
   "shown": "7",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_03_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-04",
   "geo": "US",
   "period": "2026-04",
   "value": 254,
   "shown": "254",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-04",
   "geo": "US",
   "period": "2026-04",
   "value": 15,
   "shown": "15",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_04_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-04",
   "geo": "US",
   "period": "2026-04",
   "value": 5.9,
   "shown": "5.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-05",
   "geo": "US",
   "period": "2026-05",
   "value": 279,
   "shown": "279",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-05",
   "geo": "US",
   "period": "2026-05",
   "value": 40,
   "shown": "40",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_05_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-05",
   "geo": "US",
   "period": "2026-05",
   "value": 14.3,
   "shown": "14.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_06": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-06",
   "geo": "US",
   "period": "2026-06",
   "value": 348,
   "shown": "348",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_06": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-06",
   "geo": "US",
   "period": "2026-06",
   "value": 185,
   "shown": "185",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_06_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-06",
   "geo": "US",
   "period": "2026-06",
   "value": 53.2,
   "shown": "53.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_07": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-07",
   "geo": "US",
   "period": "2026-07",
   "value": 368,
   "shown": "368",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_07": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-07",
   "geo": "US",
   "period": "2026-07",
   "value": 166,
   "shown": "166",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_07_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-07",
   "geo": "US",
   "period": "2026-07",
   "value": 45.1,
   "shown": "45.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_08": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-08",
   "geo": "US",
   "period": "2026-08",
   "value": 344,
   "shown": "344",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_08": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-08",
   "geo": "US",
   "period": "2026-08",
   "value": 87,
   "shown": "87",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_08_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-08",
   "geo": "US",
   "period": "2026-08",
   "value": 25.3,
   "shown": "25.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_09": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-09",
   "geo": "US",
   "period": "2026-09",
   "value": 379,
   "shown": "379",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_09": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-09",
   "geo": "US",
   "period": "2026-09",
   "value": 42,
   "shown": "42",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_09_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-09",
   "geo": "US",
   "period": "2026-09",
   "value": 11.1,
   "shown": "11.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_10": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026-10",
   "geo": "US",
   "period": "2026-10",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_10": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026-10",
   "geo": "US",
   "period": "2026-10",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_10_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false share, received in 2026-10",
   "geo": "US",
   "period": "2026-10",
   "value": 12.2,
   "shown": "12.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2025 q1",
   "geo": "US",
   "period": "2025 Q1",
   "value": 775,
   "shown": "775",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2025 q1",
   "geo": "US",
   "period": "2025 Q1",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2025 q2",
   "geo": "US",
   "period": "2025 Q2",
   "value": 733,
   "shown": "733",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2025 q2",
   "geo": "US",
   "period": "2025 Q2",
   "value": 2,
   "shown": "2",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2025 q3",
   "geo": "US",
   "period": "2025 Q3",
   "value": 857,
   "shown": "857",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2025 q3",
   "geo": "US",
   "period": "2025 Q3",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2025 q4",
   "geo": "US",
   "period": "2025 Q4",
   "value": 922,
   "shown": "922",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2025 q4",
   "geo": "US",
   "period": "2025 Q4",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026 q1",
   "geo": "US",
   "period": "2026 Q1",
   "value": 864,
   "shown": "864",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026 q1",
   "geo": "US",
   "period": "2026 Q1",
   "value": 12,
   "shown": "12",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026 q2",
   "geo": "US",
   "period": "2026 Q2",
   "value": 881,
   "shown": "881",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026 q2",
   "geo": "US",
   "period": "2026 Q2",
   "value": 240,
   "shown": "240",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026 q3",
   "geo": "US",
   "period": "2026 Q3",
   "value": 1091,
   "shown": "1,091",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026 q3",
   "geo": "US",
   "period": "2026 Q3",
   "value": 295,
   "shown": "295",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; received in 2026 q4",
   "geo": "US",
   "period": "2026 Q4",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; timely=false, received in 2026 q4",
   "geo": "US",
   "period": "2026 Q4",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "state1_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=CA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 937,
   "shown": "937",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=CA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 15.2,
   "shown": "15.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state2_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=FL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 706,
   "shown": "706",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=FL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 11.5,
   "shown": "11.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state3_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=TX",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 525,
   "shown": "525",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=TX share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 8.5,
   "shown": "8.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state4_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=GA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 341,
   "shown": "341",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=GA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 5.5,
   "shown": "5.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state5_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=NY",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 313,
   "shown": "313",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  },
  "state5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Shellpoint Partners, LLC; state=NY share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 5.1,
   "shown": "5.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  }
 },
 "charts": {
  "complaints_by_year": {
   "series": "complaints by year received",
   "geo": "US",
   "points": [
    [
     "2014",
     209
    ],
    [
     "2015",
     317
    ],
    [
     "2016",
     444
    ],
    [
     "2017",
     560
    ],
    [
     "2018",
     471
    ],
    [
     "2019",
     826
    ],
    [
     "2020",
     1770
    ],
    [
     "2021",
     1478
    ],
    [
     "2022",
     1117
    ],
    [
     "2023",
     1241
    ],
    [
     "2024",
     2714
    ],
    [
     "2025",
     3287
    ],
    [
     "2026",
     2877
    ]
   ]
  },
  "complaints_by_month": {
   "series": "complaints by month received, from January 2023",
   "geo": "US",
   "points": [
    [
     "2023-01",
     103
    ],
    [
     "2023-02",
     107
    ],
    [
     "2023-03",
     113
    ],
    [
     "2023-04",
     93
    ],
    [
     "2023-05",
     89
    ],
    [
     "2023-06",
     76
    ],
    [
     "2023-07",
     100
    ],
    [
     "2023-08",
     123
    ],
    [
     "2023-09",
     112
    ],
    [
     "2023-10",
     100
    ],
    [
     "2023-11",
     107
    ],
    [
     "2023-12",
     118
    ],
    [
     "2024-01",
     170
    ],
    [
     "2024-02",
     131
    ],
    [
     "2024-03",
     141
    ],
    [
     "2024-04",
     167
    ],
    [
     "2024-05",
     172
    ],
    [
     "2024-06",
     177
    ],
    [
     "2024-07",
     284
    ],
    [
     "2024-08",
     306
    ],
    [
     "2024-09",
     299
    ],
    [
     "2024-10",
     301
    ],
    [
     "2024-11",
     290
    ],
    [
     "2024-12",
     276
    ],
    [
     "2025-01",
     308
    ],
    [
     "2025-02",
     246
    ],
    [
     "2025-03",
     221
    ],
    [
     "2025-04",
     239
    ],
    [
     "2025-05",
     241
    ],
    [
     "2025-06",
     253
    ],
    [
     "2025-07",
     295
    ],
    [
     "2025-08",
     298
    ],
    [
     "2025-09",
     264
    ],
    [
     "2025-10",
     274
    ],
    [
     "2025-11",
     303
    ],
    [
     "2025-12",
     345
    ],
    [
     "2026-01",
     319
    ],
    [
     "2026-02",
     264
    ],
    [
     "2026-03",
     281
    ],
    [
     "2026-04",
     254
    ],
    [
     "2026-05",
     279
    ],
    [
     "2026-06",
     348
    ],
    [
     "2026-07",
     368
    ],
    [
     "2026-08",
     344
    ],
    [
     "2026-09",
     379
    ],
    [
     "2026-10",
     41
    ]
   ]
  },
  "untimely_by_month": {
   "series": "timely=false complaints by month received, from 2025",
   "geo": "US",
   "points": [
    [
     "2025-01",
     4
    ],
    [
     "2025-03",
     1
    ],
    [
     "2025-04",
     1
    ],
    [
     "2025-05",
     1
    ],
    [
     "2025-09",
     1
    ],
    [
     "2025-12",
     1
    ],
    [
     "2026-01",
     3
    ],
    [
     "2026-02",
     2
    ],
    [
     "2026-03",
     7
    ],
    [
     "2026-04",
     15
    ],
    [
     "2026-05",
     40
    ],
    [
     "2026-06",
     185
    ],
    [
     "2026-07",
     166
    ],
    [
     "2026-08",
     87
    ],
    [
     "2026-09",
     42
    ],
    [
     "2026-10",
     5
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     61.9
    ],
    [
     "Struggling to pay mortgage",
     24.1
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     5.4
    ],
    [
     "Closing on a mortgage",
     4
    ],
    [
     "Incorrect information on your report",
     2.9
    ],
    [
     "Problem with a company's investigation into an existing problem",
     1
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     50.3
    ],
    [
     "Struggling to pay mortgage",
     23.5
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     10
    ],
    [
     "Closing on a mortgage",
     7.6
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.4
    ]
   ]
  }
 }
}