{
 "page": "/servicers/selene-finance/",
 "edition": "October 2026",
 "published": "2026-10-21",
 "next_edition": {
  "month": "2027-01",
  "trigger": "every quarter, or sooner if contacts or case status changes"
 },
 "data_commit": "feb0ca2e9330567e23b1570a1852a8b418f70136",
 "title": "Selene Finance hardship complaints: {issue2_share} of its mortgage record",
 "description": "Selene Finance LP lists residential mortgage help and a designated error-request box. Read CFPB complaints, the HUD audit and the Oklahoma appeal.",
 "figures": {
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 127,
   "shown": "127",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 220,
   "shown": "220",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 403,
   "shown": "403",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 360,
   "shown": "360",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 435,
   "shown": "435",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 670,
   "shown": "670",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 781,
   "shown": "781",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; all received",
   "geo": "US",
   "period": "2020 to 2026-10-20",
   "value": 2996,
   "shown": "2,996",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-20",
   "value": 517,
   "shown": "517",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; first year",
   "geo": "US",
   "period": "first year",
   "value": 2020,
   "shown": "2020",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "last_complaint_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; last complaint year",
   "geo": "US",
   "period": "last complaint year",
   "value": 2026,
   "shown": "2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2025",
   "value": 8,
   "shown": "8",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 8,
   "of": 76
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2020 to 2026-10-20",
   "value": 29,
   "shown": "29",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 29,
   "of": 76
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; CFPB labels in the edition comparison set: directory labels plus Valon Technologies, with the old PHH and duplicate Ocwen labels reconciled on the Onity page",
   "geo": "US",
   "period": "2026-10-20",
   "value": 76,
   "shown": "76",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2996,
   "shown": "2,996",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 74,
   "shown": "74",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 47.6,
   "shown": "47.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 50.8,
   "shown": "50.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 43.8,
   "shown": "43.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 23.1,
   "shown": "23.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 3.5,
   "shown": "3.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 9.9,
   "shown": "9.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.8,
   "shown": "2.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7.5,
   "shown": "7.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 1.5,
   "shown": "1.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median share, issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.4,
   "shown": "0.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 973,
   "shown": "973",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; top issue, sub_issue=Trying to communicate with the company to fix an issue while managing or servicing your loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 31.4,
   "shown": "31.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue while managing or servicing your loan"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; top issue, sub_issue=Escrow, taxes, or insurance",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 23.1,
   "shown": "23.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Escrow, taxes, or insurance"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; top issue, sub_issue=Payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 22.8,
   "shown": "22.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Payment process"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; top issue, sub_issue=Loan sold or transferred to another company",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7.6,
   "shown": "7.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Loan sold or transferred to another company"
  },
  "sub5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; top issue, sub_issue=Fees charged",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 6.4,
   "shown": "6.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Fees charged"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1451,
   "shown": "1,451",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 571,
   "shown": "571",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "late_answer_phrase": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; mortgage complaints answered late, with count-safe wording",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1 late answer",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; complaints",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 934,
   "shown": "934",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; timely",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 934,
   "shown": "934",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; n peers",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 32,
   "shown": "32",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; complaints",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 618,
   "shown": "618",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; timely",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 617,
   "shown": "617",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; n peers",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 99.8,
   "shown": "99.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; peer median timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_rank": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; rank among CFPB company labels by mortgage complaints in the current window",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 17.8,
   "shown": "17.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 33.6,
   "shown": "33.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; servicemember recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11,
   "shown": "11.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; servicemember recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 16.9,
   "shown": "16.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 12.4,
   "shown": "12.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11,
   "shown": "11.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "non_monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; non monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; heloc recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 2.7,
   "shown": "2.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Selene Holdings LLC; heloc recent peer median pct",
   "geo": "US",
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   "series": "complaints by year received",
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   "points": [
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    [
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    [
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    [
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    [
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    [
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    [
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    [
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    [
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    [
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     29
    ],
    [
     "2023-05",
     35
    ],
    [
     "2023-06",
     30
    ],
    [
     "2023-07",
     29
    ],
    [
     "2023-08",
     35
    ],
    [
     "2023-09",
     27
    ],
    [
     "2023-10",
     23
    ],
    [
     "2023-11",
     28
    ],
    [
     "2023-12",
     34
    ],
    [
     "2024-01",
     32
    ],
    [
     "2024-02",
     41
    ],
    [
     "2024-03",
     37
    ],
    [
     "2024-04",
     34
    ],
    [
     "2024-05",
     33
    ],
    [
     "2024-06",
     23
    ],
    [
     "2024-07",
     35
    ],
    [
     "2024-08",
     37
    ],
    [
     "2024-09",
     43
    ],
    [
     "2024-10",
     32
    ],
    [
     "2024-11",
     41
    ],
    [
     "2024-12",
     47
    ],
    [
     "2025-01",
     57
    ],
    [
     "2025-02",
     57
    ],
    [
     "2025-03",
     39
    ],
    [
     "2025-04",
     51
    ],
    [
     "2025-05",
     49
    ],
    [
     "2025-06",
     54
    ],
    [
     "2025-07",
     61
    ],
    [
     "2025-08",
     58
    ],
    [
     "2025-09",
     45
    ],
    [
     "2025-10",
     72
    ],
    [
     "2025-11",
     55
    ],
    [
     "2025-12",
     72
    ],
    [
     "2026-01",
     84
    ],
    [
     "2026-02",
     68
    ],
    [
     "2026-03",
     102
    ],
    [
     "2026-04",
     86
    ],
    [
     "2026-05",
     93
    ],
    [
     "2026-06",
     85
    ],
    [
     "2026-07",
     64
    ],
    [
     "2026-08",
     71
    ],
    [
     "2026-09",
     101
    ],
    [
     "2026-10",
     27
    ]
   ]
  },
  "untimely_by_month": {
   "series": "timely=false complaints by month received, from 2025",
   "geo": "US",
   "points": [
    [
     "2025-04",
     1
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     47.6
    ],
    [
     "Struggling to pay mortgage",
     43.8
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     3.5
    ],
    [
     "Closing on a mortgage",
     2.8
    ],
    [
     "Incorrect information on your report",
     1.5
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.5
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     50.8
    ],
    [
     "Struggling to pay mortgage",
     23.1
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     9.9
    ],
    [
     "Closing on a mortgage",
     7.5
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.4
    ]
   ]
  }
 }
}