{
 "page": "/servicers/roundpoint-mortgage-servicing/",
 "edition": "October 2026",
 "published": "2026-10-21",
 "next_edition": {
  "month": "2027-01",
  "trigger": "every quarter, or sooner if its routes or public record changes"
 },
 "data_commit": "feb0ca2e9330567e23b1570a1852a8b418f70136",
 "title": "RoundPoint payment complaints make up {issue1_share} of its mortgage record",
 "description": "RoundPoint Mortgage Servicing lists mortgage assistance and written-request routes. Read its 2026 ownership change, CFPB complaints and Massachusetts settlement.",
 "figures": {
  "complaints_2012": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2012",
   "geo": "US",
   "period": "2012",
   "value": 33,
   "shown": "33",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2013": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2013",
   "geo": "US",
   "period": "2013",
   "value": 78,
   "shown": "78",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2014": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2014",
   "geo": "US",
   "period": "2014",
   "value": 99,
   "shown": "99",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2015": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2015",
   "geo": "US",
   "period": "2015",
   "value": 171,
   "shown": "171",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2016": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2016",
   "geo": "US",
   "period": "2016",
   "value": 338,
   "shown": "338",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2017": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2017",
   "geo": "US",
   "period": "2017",
   "value": 238,
   "shown": "238",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 231,
   "shown": "231",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 154,
   "shown": "154",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 153,
   "shown": "153",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 80,
   "shown": "80",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 97,
   "shown": "97",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 247,
   "shown": "247",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 368,
   "shown": "368",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 289,
   "shown": "289",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 245,
   "shown": "245",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; all received",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 2821,
   "shown": "2,821",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-20",
   "value": 220,
   "shown": "220",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; first year",
   "geo": "US",
   "period": "first year",
   "value": 2012,
   "shown": "2012",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "last_complaint_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; last complaint year",
   "geo": "US",
   "period": "last complaint year",
   "value": 2026,
   "shown": "2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2024,
   "shown": "2024",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2025",
   "value": 20,
   "shown": "20",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 20,
   "of": 76
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 31,
   "shown": "31",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 31,
   "of": 76
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; CFPB labels in the edition comparison set: directory labels plus Valon Technologies, with the old PHH and duplicate Ocwen labels reconciled on the Onity page",
   "geo": "US",
   "period": "2026-10-20",
   "value": 76,
   "shown": "76",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 1996,
   "shown": "1,996",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 74,
   "shown": "74",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 76.5,
   "shown": "76.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 50.4,
   "shown": "50.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 12.7,
   "shown": "12.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 23.6,
   "shown": "23.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 3.8,
   "shown": "3.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7.5,
   "shown": "7.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 3.4,
   "shown": "3.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 9.9,
   "shown": "9.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.2,
   "shown": "2.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.8,
   "shown": "0.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median share, issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.4,
   "shown": "0.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 828,
   "shown": "828",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; top issue, sub_issue=Escrow, taxes, or insurance",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 39.7,
   "shown": "39.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Escrow, taxes, or insurance"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; top issue, sub_issue=Trying to communicate with the company to fix an issue while managing or servicing your loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 21.7,
   "shown": "21.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue while managing or servicing your loan"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; top issue, sub_issue=Payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 16.5,
   "shown": "16.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Payment process"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; top issue, sub_issue=Fees charged",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 9.1,
   "shown": "9.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Fees charged"
  },
  "sub5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; top issue, sub_issue=Private mortgage insurance (PMI)",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 6.5,
   "shown": "6.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Private mortgage insurance (PMI)"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 534,
   "shown": "534",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 8,
   "shown": "8",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 571,
   "shown": "571",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "late_answer_phrase": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; mortgage complaints answered late, with count-safe wording",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 8,
   "shown": "8 late answers",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; complaints",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 314,
   "shown": "314",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 308,
   "shown": "308",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; n peers",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 32,
   "shown": "32",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 98.1,
   "shown": "98.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; complaints",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 283,
   "shown": "283",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 281,
   "shown": "281",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; n peers",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 99.3,
   "shown": "99.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; peer median timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_rank": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; rank among CFPB company labels by mortgage complaints in the current window",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1.5,
   "shown": "1.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 4.1,
   "shown": "4.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 33.6,
   "shown": "33.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; servicemember recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 7.7,
   "shown": "7.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; servicemember recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 16.9,
   "shown": "16.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 12.5,
   "shown": "12.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11,
   "shown": "11.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "non_monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; non monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; heloc recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.7,
   "shown": "0.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; heloc recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 2.2,
   "shown": "2.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 98.5,
   "shown": "98.50%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 99.94,
   "shown": "99.94%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "response_closed_with_explanation": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; company_response=Closed with explanation",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 97.2,
   "shown": "97.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with explanation"
  },
  "response_in_progress": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; company_response=In progress",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 2.8,
   "shown": "2.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "In progress"
  },
  "response_closed_with_non_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; company_response=Closed with non-monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with non-monetary relief"
  },
  "response_closed_with_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; company_response=Closed with monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with monetary relief"
  },
  "untimely_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2018_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 1.3,
   "shown": "1.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 0.6,
   "shown": "0.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 2,
   "shown": "2",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2020_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 1.3,
   "shown": "1.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 4,
   "shown": "4",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2021_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 5,
   "shown": "5.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2022_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2023_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 2,
   "shown": "2.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2024_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 0.8,
   "shown": "0.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 2,
   "shown": "2.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "data_through": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; the complaint files' last date",
   "geo": "US",
   "period": "2026-10-20",
   "value": 20261020,
   "shown": "October 20, 2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-01",
   "geo": "US",
   "period": "2023-01",
   "value": 19,
   "shown": "19",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-02",
   "geo": "US",
   "period": "2023-02",
   "value": 19,
   "shown": "19",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-03",
   "geo": "US",
   "period": "2023-03",
   "value": 12,
   "shown": "12",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-04",
   "geo": "US",
   "period": "2023-04",
   "value": 15,
   "shown": "15",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-05",
   "geo": "US",
   "period": "2023-05",
   "value": 15,
   "shown": "15",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_06": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-06",
   "geo": "US",
   "period": "2023-06",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_07": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-07",
   "geo": "US",
   "period": "2023-07",
   "value": 17,
   "shown": "17",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_08": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-08",
   "geo": "US",
   "period": "2023-08",
   "value": 17,
   "shown": "17",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_09": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-09",
   "geo": "US",
   "period": "2023-09",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_10": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-10",
   "geo": "US",
   "period": "2023-10",
   "value": 29,
   "shown": "29",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_11": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-11",
   "geo": "US",
   "period": "2023-11",
   "value": 26,
   "shown": "26",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2023-12",
   "geo": "US",
   "period": "2023-12",
   "value": 28,
   "shown": "28",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-01",
   "geo": "US",
   "period": "2024-01",
   "value": 26,
   "shown": "26",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-02",
   "geo": "US",
   "period": "2024-02",
   "value": 37,
   "shown": "37",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-03",
   "geo": "US",
   "period": "2024-03",
   "value": 30,
   "shown": "30",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-04",
   "geo": "US",
   "period": "2024-04",
   "value": 33,
   "shown": "33",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-05",
   "geo": "US",
   "period": "2024-05",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_06": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-06",
   "geo": "US",
   "period": "2024-06",
   "value": 19,
   "shown": "19",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_07": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-07",
   "geo": "US",
   "period": "2024-07",
   "value": 44,
   "shown": "44",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-08",
   "geo": "US",
   "period": "2024-08",
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   "shown": "29",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_09": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-09",
   "geo": "US",
   "period": "2024-09",
   "value": 27,
   "shown": "27",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_10": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-10",
   "geo": "US",
   "period": "2024-10",
   "value": 31,
   "shown": "31",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_11": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-11",
   "geo": "US",
   "period": "2024-11",
   "value": 32,
   "shown": "32",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2024-12",
   "geo": "US",
   "period": "2024-12",
   "value": 19,
   "shown": "19",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2025-01",
   "geo": "US",
   "period": "2025-01",
   "value": 32,
   "shown": "32",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_01": {
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   "geo": "US",
   "period": "2025-01",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_01_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2025-01",
   "geo": "US",
   "period": "2025-01",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2025-02",
   "geo": "US",
   "period": "2025-02",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_02": {
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   "geo": "US",
   "period": "2025-02",
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   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
   "period": "2025-02",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2025-03",
   "geo": "US",
   "period": "2025-03",
   "value": 20,
   "shown": "20",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_03": {
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   "geo": "US",
   "period": "2025-03",
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   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_03_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2025-03",
   "geo": "US",
   "period": "2025-03",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2025-04",
   "geo": "US",
   "period": "2025-04",
   "value": 22,
   "shown": "22",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false, received in 2025-04",
   "geo": "US",
   "period": "2025-04",
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   "shown": "2",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_04_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; timely=false share, received in 2025-04",
   "geo": "US",
   "period": "2025-04",
   "value": 9.1,
   "shown": "9.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_05": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; received in 2025-05",
   "geo": "US",
   "period": "2025-05",
   "value": 38,
   "shown": "38",
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  },
  "state1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=CA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 14.6,
   "shown": "14.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state2_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=FL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 62,
   "shown": "62",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=FL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11.6,
   "shown": "11.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state3_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=TX",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 60,
   "shown": "60",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=TX share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11.2,
   "shown": "11.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state4_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=CO",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 22,
   "shown": "22",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CO"
  },
  "state4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=CO share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 4.1,
   "shown": "4.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CO"
  },
  "state5_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=IL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 21,
   "shown": "21",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "IL"
  },
  "state5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=RoundPoint Mortgage Servicing LLC; state=IL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 3.9,
   "shown": "3.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "IL"
  }
 },
 "charts": {
  "complaints_by_year": {
   "series": "complaints by year received",
   "geo": "US",
   "points": [
    [
     "2014",
     99
    ],
    [
     "2015",
     171
    ],
    [
     "2016",
     338
    ],
    [
     "2017",
     238
    ],
    [
     "2018",
     231
    ],
    [
     "2019",
     154
    ],
    [
     "2020",
     153
    ],
    [
     "2021",
     80
    ],
    [
     "2022",
     97
    ],
    [
     "2023",
     247
    ],
    [
     "2024",
     368
    ],
    [
     "2025",
     289
    ],
    [
     "2026",
     245
    ]
   ]
  },
  "complaints_by_month": {
   "series": "complaints by month received, from January 2023",
   "geo": "US",
   "points": [
    [
     "2023-01",
     19
    ],
    [
     "2023-02",
     19
    ],
    [
     "2023-03",
     12
    ],
    [
     "2023-04",
     15
    ],
    [
     "2023-05",
     15
    ],
    [
     "2023-06",
     25
    ],
    [
     "2023-07",
     17
    ],
    [
     "2023-08",
     17
    ],
    [
     "2023-09",
     25
    ],
    [
     "2023-10",
     29
    ],
    [
     "2023-11",
     26
    ],
    [
     "2023-12",
     28
    ],
    [
     "2024-01",
     26
    ],
    [
     "2024-02",
     37
    ],
    [
     "2024-03",
     30
    ],
    [
     "2024-04",
     33
    ],
    [
     "2024-05",
     41
    ],
    [
     "2024-06",
     19
    ],
    [
     "2024-07",
     44
    ],
    [
     "2024-08",
     29
    ],
    [
     "2024-09",
     27
    ],
    [
     "2024-10",
     31
    ],
    [
     "2024-11",
     32
    ],
    [
     "2024-12",
     19
    ],
    [
     "2025-01",
     32
    ],
    [
     "2025-02",
     25
    ],
    [
     "2025-03",
     20
    ],
    [
     "2025-04",
     22
    ],
    [
     "2025-05",
     38
    ],
    [
     "2025-06",
     12
    ],
    [
     "2025-07",
     25
    ],
    [
     "2025-08",
     12
    ],
    [
     "2025-09",
     21
    ],
    [
     "2025-10",
     21
    ],
    [
     "2025-11",
     25
    ],
    [
     "2025-12",
     36
    ],
    [
     "2026-01",
     29
    ],
    [
     "2026-02",
     22
    ],
    [
     "2026-03",
     30
    ],
    [
     "2026-04",
     38
    ],
    [
     "2026-05",
     32
    ],
    [
     "2026-06",
     28
    ],
    [
     "2026-07",
     28
    ],
    [
     "2026-08",
     15
    ],
    [
     "2026-09",
     21
    ],
    [
     "2026-10",
     2
    ]
   ]
  },
  "untimely_by_month": {
   "series": "timely=false complaints by month received, from 2025",
   "geo": "US",
   "points": [
    [
     "2025-04",
     2
    ],
    [
     "2025-11",
     1
    ],
    [
     "2026-01",
     2
    ],
    [
     "2026-03",
     1
    ],
    [
     "2026-04",
     1
    ],
    [
     "2026-06",
     1
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     76.5
    ],
    [
     "Struggling to pay mortgage",
     12.7
    ],
    [
     "Closing on a mortgage",
     3.8
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     3.4
    ],
    [
     "Incorrect information on your report",
     2.2
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.8
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     50.4
    ],
    [
     "Struggling to pay mortgage",
     23.6
    ],
    [
     "Closing on a mortgage",
     7.5
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     9.9
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.4
    ]
   ]
  }
 }
}