{
 "page": "/servicers/rocket-mortgage/",
 "edition": "October 2026",
 "published": "2026-10-21",
 "next_edition": {
  "month": "2027-01",
  "trigger": "quarterly, or sooner if a company route or public order changes"
 },
 "data_commit": "feb0ca2e9330567e23b1570a1852a8b418f70136",
 "title": "Rocket Mortgage complaints reached {complaints_2026} through October, more than twice the count a year earlier",
 "description": "Rocket Mortgage payment-help routes, designated written-request address, dated CFPB complaints and the Quicken Loans regulator record.",
 "figures": {
  "complaints_2012": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2012",
   "geo": "US",
   "period": "2012",
   "value": 114,
   "shown": "114",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2013": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2013",
   "geo": "US",
   "period": "2013",
   "value": 198,
   "shown": "198",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2014": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2014",
   "geo": "US",
   "period": "2014",
   "value": 213,
   "shown": "213",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2015": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2015",
   "geo": "US",
   "period": "2015",
   "value": 306,
   "shown": "306",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2016": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2016",
   "geo": "US",
   "period": "2016",
   "value": 346,
   "shown": "346",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2017": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2017",
   "geo": "US",
   "period": "2017",
   "value": 242,
   "shown": "242",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 264,
   "shown": "264",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 313,
   "shown": "313",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 559,
   "shown": "559",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 567,
   "shown": "567",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 500,
   "shown": "500",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 397,
   "shown": "397",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 339,
   "shown": "339",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 654,
   "shown": "654",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 3168,
   "shown": "3,168",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; all received",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 8180,
   "shown": "8,180",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-20",
   "value": 493,
   "shown": "493",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_ytd_multiple": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; current-year complaint count divided by same-dates prior-year count",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-20 compared with 2026-01-01 to 2026-10-20",
   "value": 6.425963488843814,
   "shown": "more than 6 times",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; first year",
   "geo": "US",
   "period": "first year",
   "value": 2012,
   "shown": "2012",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; rank by complaints received among the companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2025",
   "value": 9,
   "shown": "9",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 9,
   "of": 75
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; rank by complaints received among the companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 12,
   "shown": "12",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 12,
   "of": 75
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2026-10-20",
   "value": 75,
   "shown": "75",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 6903,
   "shown": "6,903",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 73,
   "shown": "73",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 43.5,
   "shown": "43.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 50.6,
   "shown": "50.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 24,
   "shown": "24.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 9.8,
   "shown": "9.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 17.1,
   "shown": "17.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 23.6,
   "shown": "23.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 11.1,
   "shown": "11.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7.4,
   "shown": "7.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 1.8,
   "shown": "1.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; issue=Improper use of your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 1.1,
   "shown": "1.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Improper use of your report"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; peer median share, issue=Improper use of your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.2,
   "shown": "0.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Improper use of your report"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2296,
   "shown": "2,296",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; top issue, sub_issue=Escrow, taxes, or insurance",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 37.5,
   "shown": "37.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Escrow, taxes, or insurance"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; top issue, sub_issue=Trying to communicate with the company to fix an issue while managing or servicing your loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 22.1,
   "shown": "22.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue while managing or servicing your loan"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; top issue, sub_issue=Payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 20,
   "shown": "20.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Payment process"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; top issue, sub_issue=Loan sold or transferred to another company",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 6.1,
   "shown": "6.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Loan sold or transferred to another company"
  },
  "sub5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; top issue, sub_issue=Fees charged",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 4.4,
   "shown": "4.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Fees charged"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 3822,
   "shown": "3,822",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 40,
   "shown": "40",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 571,
   "shown": "571",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 33.6,
   "shown": "33.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 34.4,
   "shown": "34.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; servicemember recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 17.5,
   "shown": "17.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; servicemember recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 16.8,
   "shown": "16.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 15,
   "shown": "15.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 10.9,
   "shown": "10.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; heloc recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 2.9,
   "shown": "2.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "heloc_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; heloc recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 2.1,
   "shown": "2.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 99.97,
   "shown": "99.97%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 99.93,
   "shown": "99.93%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "response_closed_with_explanation": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; company_response=Closed with explanation",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 96.1,
   "shown": "96.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with explanation"
  },
  "response_in_progress": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; company_response=In progress",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 3.4,
   "shown": "3.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "In progress"
  },
  "response_closed_with_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; company_response=Closed with monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "period": "2025-10",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025-11",
   "geo": "US",
   "period": "2025-11",
   "value": 62,
   "shown": "62",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_11": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2025-11",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_11_pct": {
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   "geo": "US",
   "period": "2025-11",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2025_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 79,
   "shown": "79",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "untimely_2025_12_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false share, received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 1.3,
   "shown": "1.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2026_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 169,
   "shown": "169",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2026-01",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
   "period": "2026-01",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2026_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 211,
   "shown": "211",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_02": {
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   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
   "period": "2026-02",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 448,
   "shown": "448",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_03": {
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   "geo": "US",
   "period": "2026-03",
   "value": 0,
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_03_pct": {
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   "geo": "US",
   "period": "2026-03",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2026_04": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-04",
   "geo": "US",
   "period": "2026-04",
   "value": 411,
   "shown": "411",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_04": {
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
   "period": "2026-04",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-05",
   "geo": "US",
   "period": "2026-05",
   "value": 397,
   "shown": "397",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-06",
   "geo": "US",
   "period": "2026-06",
   "value": 365,
   "shown": "365",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-07",
   "geo": "US",
   "period": "2026-07",
   "value": 378,
   "shown": "378",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_07": {
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "period": "2026-07",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2026_08": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-08",
   "geo": "US",
   "period": "2026-08",
   "value": 361,
   "shown": "361",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "untimely_2026_08": {
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "untimely_2026_08_pct": {
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   "period": "2026-08",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026-09",
   "geo": "US",
   "period": "2026-09",
   "value": 345,
   "shown": "345",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_09": {
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   "geo": "US",
   "period": "2026-10",
   "value": 83,
   "shown": "83",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025 q1",
   "geo": "US",
   "period": "2025 Q1",
   "value": 153,
   "shown": "153",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2025 q1",
   "geo": "US",
   "period": "2025 Q1",
   "value": 0,
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025 q2",
   "geo": "US",
   "period": "2025 Q2",
   "value": 136,
   "shown": "136",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2025 q2",
   "geo": "US",
   "period": "2025 Q2",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025 q3",
   "geo": "US",
   "period": "2025 Q3",
   "value": 160,
   "shown": "160",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2025 q3",
   "geo": "US",
   "period": "2025 Q3",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2025_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2025 q4",
   "geo": "US",
   "period": "2025 Q4",
   "value": 205,
   "shown": "205",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2025 q4",
   "geo": "US",
   "period": "2025 Q4",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026 q1",
   "geo": "US",
   "period": "2026 Q1",
   "value": 828,
   "shown": "828",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2026 q1",
   "geo": "US",
   "period": "2026 Q1",
   "value": 0,
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "complaints_2026_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026 q2",
   "geo": "US",
   "period": "2026 Q2",
   "value": 1173,
   "shown": "1,173",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; timely=false, received in 2026 q2",
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   "value": 0,
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; received in 2026 q3",
   "geo": "US",
   "period": "2026 Q3",
   "value": 1084,
   "shown": "1,084",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "untimely_2026_q3": {
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "period": "2026 Q4",
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   "shown": "83",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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  "state1_complaints": {
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   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 464,
   "shown": "464",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
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  "state1_share": {
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   "shown": "12.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
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  "state2_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=FL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 365,
   "shown": "365",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
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  "state2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=FL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 9.5,
   "shown": "9.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=TX",
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   "period": "2025-01-01 to 2026-10-20",
   "value": 358,
   "shown": "358",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
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  "state3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=TX share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 9.4,
   "shown": "9.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
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  "state4_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=GA",
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   "value": 218,
   "shown": "218",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=GA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 5.7,
   "shown": "5.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state5_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=NY",
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   "period": "2025-01-01 to 2026-10-20",
   "value": 160,
   "shown": "160",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  },
  "state5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Rocket Mortgage, LLC; state=NY share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 4.2,
   "shown": "4.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
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 "charts": {
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   "series": "complaints by year received",
   "geo": "US",
   "points": [
    [
     "2014",
     213
    ],
    [
     "2015",
     306
    ],
    [
     "2016",
     346
    ],
    [
     "2017",
     242
    ],
    [
     "2018",
     264
    ],
    [
     "2019",
     313
    ],
    [
     "2020",
     559
    ],
    [
     "2021",
     567
    ],
    [
     "2022",
     500
    ],
    [
     "2023",
     397
    ],
    [
     "2024",
     339
    ],
    [
     "2025",
     654
    ],
    [
     "2026",
     3168
    ]
   ]
  },
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   "geo": "US",
   "points": [
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     "2023-01",
     41
    ],
    [
     "2023-02",
     33
    ],
    [
     "2023-03",
     44
    ],
    [
     "2023-04",
     37
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    [
     "2023-05",
     30
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    [
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     32
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    [
     "2023-07",
     20
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    [
     "2023-08",
     45
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    [
     "2023-09",
     22
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    [
     "2023-10",
     32
    ],
    [
     "2023-11",
     31
    ],
    [
     "2023-12",
     30
    ],
    [
     "2024-01",
     25
    ],
    [
     "2024-02",
     32
    ],
    [
     "2024-03",
     33
    ],
    [
     "2024-04",
     26
    ],
    [
     "2024-05",
     27
    ],
    [
     "2024-06",
     26
    ],
    [
     "2024-07",
     27
    ],
    [
     "2024-08",
     26
    ],
    [
     "2024-09",
     25
    ],
    [
     "2024-10",
     34
    ],
    [
     "2024-11",
     20
    ],
    [
     "2024-12",
     38
    ],
    [
     "2025-01",
     47
    ],
    [
     "2025-02",
     54
    ],
    [
     "2025-03",
     52
    ],
    [
     "2025-04",
     36
    ],
    [
     "2025-05",
     51
    ],
    [
     "2025-06",
     49
    ],
    [
     "2025-07",
     54
    ],
    [
     "2025-08",
     65
    ],
    [
     "2025-09",
     41
    ],
    [
     "2025-10",
     64
    ],
    [
     "2025-11",
     62
    ],
    [
     "2025-12",
     79
    ],
    [
     "2026-01",
     169
    ],
    [
     "2026-02",
     211
    ],
    [
     "2026-03",
     448
    ],
    [
     "2026-04",
     411
    ],
    [
     "2026-05",
     397
    ],
    [
     "2026-06",
     365
    ],
    [
     "2026-07",
     378
    ],
    [
     "2026-08",
     361
    ],
    [
     "2026-09",
     345
    ],
    [
     "2026-10",
     83
    ]
   ]
  },
  "untimely_by_month": {
   "series": "timely=false complaints by month received, from 2025",
   "geo": "US",
   "points": [
    [
     "2025-12",
     1
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     43.5
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     24
    ],
    [
     "Struggling to pay mortgage",
     17.1
    ],
    [
     "Closing on a mortgage",
     11.1
    ],
    [
     "Incorrect information on your report",
     1.8
    ],
    [
     "Improper use of your report",
     1.1
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     50.6
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     9.8
    ],
    [
     "Struggling to pay mortgage",
     23.6
    ],
    [
     "Closing on a mortgage",
     7.4
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Improper use of your report",
     0.2
    ]
   ]
  }
 }
}