{
 "page": "/servicers/mr-cooper-group/",
 "edition": "October 2026",
 "published": "2026-10-20",
 "next_edition": {
  "month": "2027-01",
  "trigger": "CFPB complaint update or a change to Rocket contact routes"
 },
 "data_commit": "fe30763dddd8f1c7c627f3411e6306b78b66cf49",
 "title": "Mr. Cooper is now Rocket: {complaints_2026} complaints under the former name",
 "description": "Former Mr. Cooper loans now go to Rocket. Find its designated written-request address and read dated mortgage complaints and regulator actions.",
 "figures": {
  "complaints_2012": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2012",
   "geo": "US",
   "period": "2012",
   "value": 5,
   "shown": "5",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2013": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2013",
   "geo": "US",
   "period": "2013",
   "value": 3,
   "shown": "3",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2014": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2014",
   "geo": "US",
   "period": "2014",
   "value": 2,
   "shown": "2",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2015": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2015",
   "geo": "US",
   "period": "2015",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2016": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2016",
   "geo": "US",
   "period": "2016",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2017": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2017",
   "geo": "US",
   "period": "2017",
   "value": 42,
   "shown": "42",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 372,
   "shown": "372",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 1657,
   "shown": "1,657",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 1247,
   "shown": "1,247",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 1816,
   "shown": "1,816",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 1663,
   "shown": "1,663",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 1823,
   "shown": "1,823",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 2083,
   "shown": "2,083",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 2167,
   "shown": "2,167",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-19",
   "value": 454,
   "shown": "454",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; all received",
   "geo": "US",
   "period": "2012 to 2026-10-19",
   "value": 13335,
   "shown": "13,335",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-19",
   "value": 1701,
   "shown": "1,701",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; first year",
   "geo": "US",
   "period": "first year",
   "value": 2012,
   "shown": "2012",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; rank by complaints received among the companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2025",
   "value": 2,
   "shown": "2",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 2,
   "of": 75
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; rank by complaints received among the companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2012 to 2026-10-19",
   "value": 8,
   "shown": "8",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 8,
   "of": 75
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; companies in data/cfpb/servicer-stats.json",
   "geo": "US",
   "period": "2026-10-19",
   "value": 75,
   "shown": "75",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 13321,
   "shown": "13,321",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 73,
   "shown": "73",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 58.7,
   "shown": "58.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 50.3,
   "shown": "50.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 26.6,
   "shown": "26.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 23.5,
   "shown": "23.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 6.7,
   "shown": "6.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 10,
   "shown": "10.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 4.4,
   "shown": "4.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 7.6,
   "shown": "7.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 2.2,
   "shown": "2.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 0.6,
   "shown": "0.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; peer median share, issue=Problem with a company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 0.4,
   "shown": "0.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a company's investigation into an existing problem"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 3528,
   "shown": "3,528",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; top issue, sub_issue=Escrow, taxes, or insurance",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 34,
   "shown": "34.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Escrow, taxes, or insurance"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; top issue, sub_issue=Trying to communicate with the company to fix an issue while managing or servicing your loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 26.1,
   "shown": "26.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue while managing or servicing your loan"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; top issue, sub_issue=Payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 18.1,
   "shown": "18.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Payment process"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; top issue, sub_issue=Loan sold or transferred to another company",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 7.1,
   "shown": "7.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Loan sold or transferred to another company"
  },
  "sub5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; top issue, sub_issue=Fees charged",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-19",
   "value": 4.8,
   "shown": "4.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Fees charged"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 2621,
   "shown": "2,621",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 40,
   "shown": "40",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 561,
   "shown": "561",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 31.7,
   "shown": "31.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 35,
   "shown": "35.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; servicemember recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 18,
   "shown": "18.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "servicemember_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; servicemember recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 16.8,
   "shown": "16.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 13.5,
   "shown": "13.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 10.9,
   "shown": "10.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "monetary_relief_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; monetary relief recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 99.96,
   "shown": "99.96%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "timely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 99.93,
   "shown": "99.93%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rocket_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; company=Rocket Mortgage, LLC; received in 2026 (separate CFPB company string)",
   "geo": "US",
   "period": "2026 through 2026-10-19",
   "value": 3147,
   "shown": "3,147",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "response_closed_with_explanation": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; company_response=Closed with explanation",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 99.9,
   "shown": "99.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with explanation"
  },
  "response_closed_with_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; company_response=Closed with monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with monetary relief"
  },
  "untimely_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2018_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false share, received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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  "untimely_2025_11_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false share, received in 2025-11",
   "geo": "US",
   "period": "2025-11",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 223,
   "shown": "223",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_12": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_12_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false share, received in 2025-12",
   "geo": "US",
   "period": "2025-12",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 257,
   "shown": "257",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_01": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_01_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false share, received in 2026-01",
   "geo": "US",
   "period": "2026-01",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 166,
   "shown": "166",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_02": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_02_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false share, received in 2026-02",
   "geo": "US",
   "period": "2026-02",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 31,
   "shown": "31",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_03": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_03_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false share, received in 2026-03",
   "geo": "US",
   "period": "2026-03",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2025 q1",
   "geo": "US",
   "period": "2025 Q1",
   "value": 553,
   "shown": "553",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2025 q1",
   "geo": "US",
   "period": "2025 Q1",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2025 q2",
   "geo": "US",
   "period": "2025 Q2",
   "value": 580,
   "shown": "580",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q2": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2025 q2",
   "geo": "US",
   "period": "2025 Q2",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2025 q3",
   "geo": "US",
   "period": "2025 Q3",
   "value": 478,
   "shown": "478",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q3": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2025 q3",
   "geo": "US",
   "period": "2025 Q3",
   "value": 1,
   "shown": "1",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2025 q4",
   "geo": "US",
   "period": "2025 Q4",
   "value": 556,
   "shown": "556",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2025_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2025 q4",
   "geo": "US",
   "period": "2025 Q4",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; received in 2026 q1",
   "geo": "US",
   "period": "2026 Q1",
   "value": 454,
   "shown": "454",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q1": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; timely=false, received in 2026 q1",
   "geo": "US",
   "period": "2026 Q1",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "state1_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=CA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 347,
   "shown": "347",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=CA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 13.2,
   "shown": "13.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state2_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=FL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 303,
   "shown": "303",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=FL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 11.6,
   "shown": "11.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state3_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=TX",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 242,
   "shown": "242",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=TX share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 9.2,
   "shown": "9.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state4_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=GA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 145,
   "shown": "145",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=GA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 5.5,
   "shown": "5.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "GA"
  },
  "state5_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=PA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 105,
   "shown": "105",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "PA"
  },
  "state5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=Mr. Cooper Group Inc.; state=PA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-19",
   "value": 4,
   "shown": "4.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "PA"
  }
 },
 "charts": {
  "complaints_by_year": {
   "series": "complaints by year received",
   "geo": "US",
   "points": [
    [
     "2014",
     2
    ],
    [
     "2015",
     1
    ],
    [
     "2016",
     0
    ],
    [
     "2017",
     42
    ],
    [
     "2018",
     372
    ],
    [
     "2019",
     1657
    ],
    [
     "2020",
     1247
    ],
    [
     "2021",
     1816
    ],
    [
     "2022",
     1663
    ],
    [
     "2023",
     1823
    ],
    [
     "2024",
     2083
    ],
    [
     "2025",
     2167
    ],
    [
     "2026",
     454
    ]
   ]
  },
  "complaints_by_month": {
   "series": "complaints by month received, from January 2023",
   "geo": "US",
   "points": [
    [
     "2023-01",
     143
    ],
    [
     "2023-02",
     137
    ],
    [
     "2023-03",
     143
    ],
    [
     "2023-04",
     112
    ],
    [
     "2023-05",
     135
    ],
    [
     "2023-06",
     120
    ],
    [
     "2023-07",
     134
    ],
    [
     "2023-08",
     135
    ],
    [
     "2023-09",
     165
    ],
    [
     "2023-10",
     181
    ],
    [
     "2023-11",
     240
    ],
    [
     "2023-12",
     178
    ],
    [
     "2024-01",
     185
    ],
    [
     "2024-02",
     193
    ],
    [
     "2024-03",
     217
    ],
    [
     "2024-04",
     201
    ],
    [
     "2024-05",
     179
    ],
    [
     "2024-06",
     141
    ],
    [
     "2024-07",
     143
    ],
    [
     "2024-08",
     154
    ],
    [
     "2024-09",
     167
    ],
    [
     "2024-10",
     157
    ],
    [
     "2024-11",
     161
    ],
    [
     "2024-12",
     185
    ],
    [
     "2025-01",
     190
    ],
    [
     "2025-02",
     186
    ],
    [
     "2025-03",
     177
    ],
    [
     "2025-04",
     197
    ],
    [
     "2025-05",
     197
    ],
    [
     "2025-06",
     186
    ],
    [
     "2025-07",
     173
    ],
    [
     "2025-08",
     143
    ],
    [
     "2025-09",
     162
    ],
    [
     "2025-10",
     167
    ],
    [
     "2025-11",
     166
    ],
    [
     "2025-12",
     223
    ],
    [
     "2026-01",
     257
    ],
    [
     "2026-02",
     166
    ],
    [
     "2026-03",
     31
    ]
   ]
  },
  "untimely_by_month": {
   "series": "timely=false complaints by month received, from 2025",
   "geo": "US",
   "points": [
    [
     "2025-07",
     1
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     58.7
    ],
    [
     "Struggling to pay mortgage",
     26.6
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     6.7
    ],
    [
     "Closing on a mortgage",
     4.4
    ],
    [
     "Incorrect information on your report",
     2.2
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.6
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     50.3
    ],
    [
     "Struggling to pay mortgage",
     23.5
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     10
    ],
    [
     "Closing on a mortgage",
     7.6
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Problem with a company's investigation into an existing problem",
     0.4
    ]
   ]
  }
 }
}