{
 "page": "/servicers/jpmorgan-chase-co/",
 "edition": "October 2026",
 "published": "2026-10-21",
 "next_edition": {
  "month": "2027-01",
  "trigger": "every quarter, or sooner if Chase changes a route or an official action"
 },
 "data_commit": "feb0ca2e9330567e23b1570a1852a8b418f70136",
 "title": "Chase mortgage complaints rose to {window_current_complaints} in a year",
 "description": "JPMorgan Chase Bank, N.A. lists mortgage hardship and written-request routes. Read the group-label complaint data and distinct settlement, OCC and CFPB records.",
 "figures": {
  "complaints_2012": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2012",
   "geo": "US",
   "period": "2012",
   "value": 3715,
   "shown": "3,715",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2013": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2013",
   "geo": "US",
   "period": "2013",
   "value": 4561,
   "shown": "4,561",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2014": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2014",
   "geo": "US",
   "period": "2014",
   "value": 3472,
   "shown": "3,472",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2015": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2015",
   "geo": "US",
   "period": "2015",
   "value": 3144,
   "shown": "3,144",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2016": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2016",
   "geo": "US",
   "period": "2016",
   "value": 2707,
   "shown": "2,707",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2017": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2017",
   "geo": "US",
   "period": "2017",
   "value": 1681,
   "shown": "1,681",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2018": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2018",
   "geo": "US",
   "period": "2018",
   "value": 1230,
   "shown": "1,230",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2019": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2019",
   "geo": "US",
   "period": "2019",
   "value": 940,
   "shown": "940",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2020": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2020",
   "geo": "US",
   "period": "2020",
   "value": 851,
   "shown": "851",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2021": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2021",
   "geo": "US",
   "period": "2021",
   "value": 719,
   "shown": "719",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2022": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2022",
   "geo": "US",
   "period": "2022",
   "value": 608,
   "shown": "608",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2023": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2023",
   "geo": "US",
   "period": "2023",
   "value": 410,
   "shown": "410",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2024": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2024",
   "geo": "US",
   "period": "2024",
   "value": 485,
   "shown": "485",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2025": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2025",
   "geo": "US",
   "period": "2025",
   "value": 549,
   "shown": "549",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2026",
   "geo": "US",
   "period": "2026 through 2026-10-20",
   "value": 596,
   "shown": "596",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_total": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; all received",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 25668,
   "shown": "25,668",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_prior_ytd": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; same days of the prior year",
   "geo": "US",
   "period": "2025-01-01 to 2025-10-20",
   "value": 423,
   "shown": "423",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "first_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; first year",
   "geo": "US",
   "period": "first year",
   "value": 2012,
   "shown": "2012",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "last_complaint_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; last complaint year",
   "geo": "US",
   "period": "last complaint year",
   "value": 2026,
   "shown": "2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "latest_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; latest full year",
   "geo": "US",
   "period": "latest full year",
   "value": 2025,
   "shown": "2025",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "peak_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peak full year",
   "geo": "US",
   "period": "peak full year",
   "value": 2013,
   "shown": "2013",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "rank_full_year": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2025",
   "value": 10,
   "shown": "10",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 10,
   "of": 76
  },
  "rank_all_time": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; rank by complaints received among CFPB labels in the edition comparison set",
   "geo": "US",
   "period": "2012 to 2026-10-20",
   "value": 4,
   "shown": "4",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "rank": 4,
   "of": 76
  },
  "n_companies": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; CFPB labels in the edition comparison set: directory labels plus Valon Technologies, with the old PHH and duplicate Ocwen labels reconciled on the Onity page",
   "geo": "US",
   "period": "2026-10-20",
   "value": 76,
   "shown": "76",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received under the CFPB's current issue names",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7476,
   "shown": "7,476",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_issue_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; other companies with 200+ complaints",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 74,
   "shown": "74",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "issue1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 41.9,
   "shown": "41.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue1_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median share, issue=Trouble during payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 50.8,
   "shown": "50.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trouble during payment process"
  },
  "issue2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 27.3,
   "shown": "27.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue2_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median share, issue=Struggling to pay mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 23.1,
   "shown": "23.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Struggling to pay mortgage"
  },
  "issue3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 16.9,
   "shown": "16.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue3_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median share, issue=Applying for a mortgage or refinancing an existing mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 9.8,
   "shown": "9.8%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Applying for a mortgage or refinancing an existing mortgage"
  },
  "issue4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 10,
   "shown": "10.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue4_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median share, issue=Closing on a mortgage",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 7.2,
   "shown": "7.2%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closing on a mortgage"
  },
  "issue5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue5_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median share, issue=Incorrect information on your report",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 2.5,
   "shown": "2.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Incorrect information on your report"
  },
  "issue6_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; issue=Problem with a credit reporting company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.6,
   "shown": "0.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a credit reporting company's investigation into an existing problem"
  },
  "issue6_peer_median": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median share, issue=Problem with a credit reporting company's investigation into an existing problem",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Problem with a credit reporting company's investigation into an existing problem"
  },
  "top_issue_sub_issue_base": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; top issue, with a sub-issue",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 893,
   "shown": "893",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "sub1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; top issue, sub_issue=Escrow, taxes, or insurance",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 35.9,
   "shown": "35.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Escrow, taxes, or insurance"
  },
  "sub2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; top issue, sub_issue=Trying to communicate with the company to fix an issue while managing or servicing your loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 24.9,
   "shown": "24.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Trying to communicate with the company to fix an issue while managing or servicing your loan"
  },
  "sub3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; top issue, sub_issue=Payment process",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 17.4,
   "shown": "17.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Payment process"
  },
  "sub4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; top issue, sub_issue=Private mortgage insurance (PMI)",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 5.4,
   "shown": "5.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Private mortgage insurance (PMI)"
  },
  "sub5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; top issue, sub_issue=Paying off the loan",
   "geo": "US",
   "period": "2017-05-01 to 2026-10-20",
   "value": 5.4,
   "shown": "5.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Paying off the loan"
  },
  "recent_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; recent complaints",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1145,
   "shown": "1,145",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; untimely recent",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "n_recent_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; n recent peers",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 41,
   "shown": "41",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_max": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; untimely recent peer max",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 571,
   "shown": "571",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "late_answer_phrase": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; mortgage complaints answered late, with count-safe wording",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0 late answers",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; complaints",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 722,
   "shown": "722",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 722,
   "shown": "722",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; n peers",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 32,
   "shown": "32",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median timely pct",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; complaints",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 511,
   "shown": "511",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 511,
   "shown": "511",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_n_peers": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; n peers",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 25,
   "shown": "25",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_prior_peer_median_timely_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; peer median timely pct",
   "geo": "US",
   "period": "2024-10-21 to 2025-10-20",
   "value": 100,
   "shown": "100.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "window_current_rank": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; rank among CFPB company labels by mortgage complaints in the current window",
   "geo": "US",
   "period": "2025-10-21 to 2026-10-20",
   "value": 12,
   "shown": "12",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; untimely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; untimely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.1,
   "shown": "0.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; gov loans recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 9.5,
   "shown": "9.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "gov_loans_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; gov loans recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 33.6,
   "shown": "33.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; servicemember recent pct",
   "geo": "US",
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   "value": 6.6,
   "shown": "6.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 16.9,
   "shown": "16.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; older american recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 16.3,
   "shown": "16.3%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "older_american_recent_peer_median_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; older american recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 11,
   "shown": "11.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; monetary relief recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.5,
   "shown": "0.5%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0,
   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; heloc recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 9,
   "shown": "9.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; heloc recent peer median pct",
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   "period": "2025-01-01 to 2026-10-20",
   "value": 2,
   "shown": "2.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely recent pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 100,
   "shown": "100.00%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely recent peer median pct",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 99.93,
   "shown": "99.93%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "response_closed_with_explanation": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; company_response=Closed with explanation",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 97.1,
   "shown": "97.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with explanation"
  },
  "response_closed_with_non_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; company_response=Closed with non-monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with non-monetary relief"
  },
  "response_closed_with_monetary_relief": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; company_response=Closed with monetary relief",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 1,
   "shown": "1.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "Closed with monetary relief"
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   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; company_response=In progress",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 0.9,
   "shown": "0.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "In progress"
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   "geo": "US",
   "period": "2018",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2018_pct": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely=false share, received in 2018",
   "geo": "US",
   "period": "2018",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
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   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2019_pct": {
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "shown": "0.0%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "value": 20261020,
   "shown": "October 20, 2026",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "shown": "26",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
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   "shown": "23",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "geo": "US",
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
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   "geo": "US",
   "period": "2026 Q3",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "complaints_2026_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; received in 2026 q4",
   "geo": "US",
   "period": "2026 Q4",
   "value": 17,
   "shown": "17",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "untimely_2026_q4": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; timely=false, received in 2026 q4",
   "geo": "US",
   "period": "2026 Q4",
   "value": 0,
   "shown": "0",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)"
  },
  "state1_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=CA",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 182,
   "shown": "182",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state1_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=CA share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 15.9,
   "shown": "15.9%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "CA"
  },
  "state2_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=NY",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 100,
   "shown": "100",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  },
  "state2_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=NY share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 8.7,
   "shown": "8.7%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "NY"
  },
  "state3_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=FL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 93,
   "shown": "93",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state3_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=FL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 8.1,
   "shown": "8.1%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "FL"
  },
  "state4_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=TX",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 87,
   "shown": "87",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state4_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=TX share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 7.6,
   "shown": "7.6%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "TX"
  },
  "state5_complaints": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=IL",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 62,
   "shown": "62",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "IL"
  },
  "state5_share": {
   "series": "data/cfpb/mortgage-complaints-*.json: company=JPMORGAN CHASE & CO.; state=IL share",
   "geo": "US",
   "period": "2025-01-01 to 2026-10-20",
   "value": 5.4,
   "shown": "5.4%",
   "source": "Consumer Financial Protection Bureau, Consumer Complaint Database (mortgage)",
   "name": "IL"
  }
 },
 "charts": {
  "complaints_by_year": {
   "series": "complaints by year received",
   "geo": "US",
   "points": [
    [
     "2014",
     3472
    ],
    [
     "2015",
     3144
    ],
    [
     "2016",
     2707
    ],
    [
     "2017",
     1681
    ],
    [
     "2018",
     1230
    ],
    [
     "2019",
     940
    ],
    [
     "2020",
     851
    ],
    [
     "2021",
     719
    ],
    [
     "2022",
     608
    ],
    [
     "2023",
     410
    ],
    [
     "2024",
     485
    ],
    [
     "2025",
     549
    ],
    [
     "2026",
     596
    ]
   ]
  },
  "complaints_by_month": {
   "series": "complaints by month received, from January 2023",
   "geo": "US",
   "points": [
    [
     "2023-01",
     26
    ],
    [
     "2023-02",
     23
    ],
    [
     "2023-03",
     34
    ],
    [
     "2023-04",
     37
    ],
    [
     "2023-05",
     29
    ],
    [
     "2023-06",
     35
    ],
    [
     "2023-07",
     40
    ],
    [
     "2023-08",
     46
    ],
    [
     "2023-09",
     29
    ],
    [
     "2023-10",
     40
    ],
    [
     "2023-11",
     38
    ],
    [
     "2023-12",
     33
    ],
    [
     "2024-01",
     29
    ],
    [
     "2024-02",
     45
    ],
    [
     "2024-03",
     53
    ],
    [
     "2024-04",
     47
    ],
    [
     "2024-05",
     31
    ],
    [
     "2024-06",
     32
    ],
    [
     "2024-07",
     43
    ],
    [
     "2024-08",
     37
    ],
    [
     "2024-09",
     43
    ],
    [
     "2024-10",
     53
    ],
    [
     "2024-11",
     35
    ],
    [
     "2024-12",
     37
    ],
    [
     "2025-01",
     49
    ],
    [
     "2025-02",
     43
    ],
    [
     "2025-03",
     37
    ],
    [
     "2025-04",
     35
    ],
    [
     "2025-05",
     34
    ],
    [
     "2025-06",
     49
    ],
    [
     "2025-07",
     53
    ],
    [
     "2025-08",
     38
    ],
    [
     "2025-09",
     51
    ],
    [
     "2025-10",
     47
    ],
    [
     "2025-11",
     48
    ],
    [
     "2025-12",
     65
    ],
    [
     "2026-01",
     72
    ],
    [
     "2026-02",
     72
    ],
    [
     "2026-03",
     57
    ],
    [
     "2026-04",
     69
    ],
    [
     "2026-05",
     55
    ],
    [
     "2026-06",
     83
    ],
    [
     "2026-07",
     48
    ],
    [
     "2026-08",
     61
    ],
    [
     "2026-09",
     62
    ],
    [
     "2026-10",
     17
    ]
   ]
  },
  "issue_mix": {
   "series": "issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     41.9
    ],
    [
     "Struggling to pay mortgage",
     27.3
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     16.9
    ],
    [
     "Closing on a mortgage",
     10
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Problem with a credit reporting company's investigation into an existing problem",
     0.6
    ]
   ]
  },
  "issue_mix_peer_median": {
   "series": "peer median issue shares since 2017-05-01",
   "geo": "US",
   "points": [
    [
     "Trouble during payment process",
     50.8
    ],
    [
     "Struggling to pay mortgage",
     23.1
    ],
    [
     "Applying for a mortgage or refinancing an existing mortgage",
     9.8
    ],
    [
     "Closing on a mortgage",
     7.2
    ],
    [
     "Incorrect information on your report",
     2.5
    ],
    [
     "Problem with a credit reporting company's investigation into an existing problem",
     0.5
    ]
   ]
  }
 }
}